Founded 1998 • With Angi since December 2005
A full service carpet cleaning, oriental rug, and upholstery cleaning company. Including leather, outdoor furniture. Area rug cleaning specialist. A full service flooring store that sells and installs all flooring. Including repairs and refinishing. Cost is determined by the job. No extra charge for after hours service. Ask about Angie's List discount. Additional website www.drakescarpetcleaning.com
Awards and Badges
Angi Certified
Verified Reviews
Ratings Distribution
Rating Details
Price
Professionalism
Punctuality
Quality
Responsiveness
Read reviews by category
carpet cleaning (105)upholstery cleaning (25)carpet installation (18)oriental rug cleaning (16)flooring (13)hardwood floors (3)
Showing 1-25 of 132 reviews
Judy G.
12/02/2020
Andy F.
10/06/2020
Scott did a really great job (all by himself). He had a big task of cleaning my entire apartment's dirty carpet. It had been a long time between services, and the before and after pictures were quite dramatic. The carpets were definitely a lot cleaner. Scott was very kind and held true to his original quote despite my carpets needing extra attention and time.
Description of Work
Carpet cleaning
Category
carpet cleaners
Cost
$250
Hire Again?
Yes
Lianne M.
06/12/2020
Scott was professional and very courteous. When a small conflict occurred with the timing, he called me prior to engagement to adjust arrival schedule. He was true to his word on the price and I was satisfied with the results. If you want someone who knows a LOT about cleaning rugs with a lot of experience who is honest, hire Scott.
Description of Work
Carpet steam cleaning
Category
carpet cleaners
Cost
$576
Hire Again?
Yes
Service Provider Response
Hey [Member Name Removed], Thank you for your review. i look forward to helping you with any future projects you may have. Have a great fourth of July holiday weekend. ScottJanet L.
07/27/2018
Scott was very personable and worked out a good schedule for the cleanings, as I was expecting guests. The price was fair, although he said it was the "old" price, so not sure if it will be much higher next time, we'll see. I would not want it to be more expensive. Did a great job - my wool rugs got a new lease on life. I will have him come back for my whits couch when my guests leave!
Description of Work
2 wool area rugs 6' X 9" cleaned
Category
oriental rug cleaning
Cost
$279
Hire Again?
Yes
Service Provider Response
Thank you for your review. Area rug cleaning is very labor intensive and time consuming and i will always try to help with pricing when i can. i also do not charge for pick up and delivery which most companies do. Look forward to seeing you again.Jill B.
05/01/2018
Babette W.
01/29/2018
Scott is a carpet cleaning wizard who goes the extra mile and at a great price. Would hire him again in a heartbeat. Thank you for doing a nasty job so thoroughly and so cheerfully--and for gently making suggestions about what we can and should do to maintain our carpets!
Description of Work
Very old and very filthy apartment carpeting needed cleaning.
Category
carpet cleaners
Hire Again?
Yes
Martin K.
04/11/2017
Barbara D.
07/22/2016
Ricardo and his team did an outstanding installation job and completed it in one day. We were impressed with the attention to detail on the molding trim because our place has so many odd angled walls and nooks and crannies. Kudos to Sue Drake for steering us to Sound-Tec vinyl flooring you'd swear was wide plank driftwood. It feels comfy underfoot. Highly recommend Drake!
Description of Work
They installed new vinyl wood-look flooring in my townhouse.
Category
flooring contractor
Cost
$4,000
Hire Again?
Yes
leslee P.
05/11/2016
They are AWESOME!!!!! We have used them for 25 years and they are so consistent. Excellent service and great prices!!!!Their knowledge about product is invaluable. Their integrity is spotless!! Tell everyone to use DRAKES CARPET!!!! My new carpet is BEAUTIFUL!!!
Description of Work
removed old carper and pad and installed new carpet and pad
Category
carpet installation
Cost
$4,000
Hire Again?
Yes
leslee P.
05/11/2016
We have used Drakes carpet for 25 years and they are awesome!!!!! They are always professional!!!! We could not be happier with our new carpet!!! IT IS BEAUTIFUL !!! When they say they will do something they it do and always in a timely manner. Very helpful in choosing the right products because they have been in business for so many years and their knowledge is invaluable. Please tell anyone that is looking for carpet to CALL DRAKES!!!!!
Description of Work
They removed and installed new carpet upstairs, the stairs and downstairs also padding
Category
carpet installation
Cost
$4,000
Hire Again?
Yes
Francesca F.
08/20/2015
These guys did a reallly good job on my rugs. One was a natural lambswool fiber white rug that was badly soiled with daily heavy foot traffic and it came up great. They had someone go on vacation so my rugs took longer than they said, but aart from that, they were great. I would use them again for sure.
Description of Work
Cleaned 3 rugs
Category
carpet cleaners, oriental rug cleaning
Cost
$350
Hire Again?
Yes
Service Provider Response
Thank you for your review. We are a very small company and when one of us is gone it makes it hard to deliver rugs. We will try better to keep on track.Danny S.
07/22/2015
BETTE H.
05/05/2015
Scott at Drakes Carpet Cleaning is very professional and knowledgeable about his business. He is also very generous with his time, answering questions, providing helpful information, and explaining the process. I was very pleased that Scott agreed to clean our rugs for a competitive price despite the fact that it was a small job. He made us feel as though we were valued customers. Our rugs looked great when he returned them in a week's time. One rug had a mysterious stain and Scott was upfront that it might be hard to remove. It couldn't be removed entirely but was much improved. I had questions about rug pads and Scott brought samples for me to look at and explained their properties. He even gave me a small one that was cut from surplus padding. Kind of him. I'll be calling Scott when the time comes for us to have our large rug cleaned. Drakes is now our #1 choice in rug cleaning. We have confidence in the quality of the work and feel we will be charged a fair price. It's so refreshing to have a service provider you feel you can count on.
Description of Work
Cleaned 5 small runners/area rugs.
Category
carpet installation
Cost
$144
Hire Again?
Yes
BETTE H.
05/02/2015
I called Drakes for an estimate on two small wool area rugs. Scott gave me an estimate that was very competitive and he was most gracious in spite of the small size of the job. As it turned out we decided to have a few more small area rugs cleaned at the same time. Scott is very knowledgeable and most willing to explain the process and answer questions. He picked up, cleaned and delivered the rugs promptly. The rugs looked great. There was a stubborn stain that couldn't be removed but was greatly improved. Scott also provided information about rug pads, provided me with swatches and even gave me a leftover piece of padding. He is patient and generous with his time in spite of a very busy schedule. We are delighted to have a carpet cleaning professional we know we can count on for all future jobs.
Description of Work
Cleaned five small area rugs.
Category
carpet cleaners
Cost
$144
Hire Again?
Yes
Service Provider Response
Thank you for your review. No job is ever to small. We appreciate your business.james K.
12/30/2014
Paula T.
11/26/2014
Andy C.
06/02/2014
Doreen L.
05/08/2014
We have 2 dogs and numerous grandchildren in and out. I've been using Drake's since May of 2011. With all the wear and tear and at this price, we have them out twice a year. These people are terrific and do a great job. They take the area rugs out and clean them at their facility. The rugs come back looking brand new. Too bad they don't stay that way. lol They make my very old sofa look good too. We highly recommend them.
Description of Work
Took away and shampooed 2 large area rugs. Cleaned and 8 ft. sofa and an upholstered occasional chair.
Category
carpet cleaners, upholstery cleaning, oriental rug cleaning
Cost
$330
Hire Again?
Yes
Service Provider Response
Thank your for your review. Some of our customers we get to see a little more often. We like that.cynthia T.
05/02/2014
The gentleman was punctual and professional. He was there when he said he would be there. However, they were a little expensive and even tried to upsell us. He came, did a real fast job and he was gone. I wasn't completely happy of what he did. I would not recommend them.
Description of Work
We used the services of Drakes Carpet Cleaning & Drakes Flooring for carpet cleaning.
Category
carpet cleaners, flooring contractor, oriental rug cleaning
Service Provider Response
I am sorry, you must be confusing us with someone else. We do not up sell anyone on anything. We do not do anything fast. We are a two man crew 99% of the time. I have no history of you and on that date we were not there.Kimberly W.
05/01/2014
Drake's was very conscientious and professional. They picked up and delivered the carpets very punctually, and cleaned them beautifully. Their prices are very fair.
Description of Work
Cleaned severak carpets, Oriental, silk and wool.
Category
carpet cleaners, oriental rug cleaning
Cost
$500
Hire Again?
Yes
Service Provider Response
Thank you for your review.Pamela N.
04/09/2014
Scott was very responsive to the messages I left when first trying to schedule him to come out. He would return my calls the next morning. When I did get him on the phone he was able to schedule my small job very quickly. Eventhough I only have one room of carpet in my house and this wouldn't be considered a large job to anyone, he was eager to come out and take care of it for me. The carpet is of good quality but it hadn't been cleaned in many, many years. There were many spots/stains. Scott and his co-worker cleaned it so well that it looks brand new again. I was amazed at how well the dirt and stains came out. Because the exposed carpet space was not that big, Scott charged me far less than his usual minimum service charge and didn't try to upsell me on anything for the stains etc which I appreciated very much. Scott and his co-worker were professional and friendly and thorough. I will be utilizing Scott's service, Drake's Carpet Cleaning, on a regular basis in the future to keep my carpet looking as good as it does now.
Description of Work
Cleaned master bedroom carpet.
Category
carpet cleaners
Cost
$90
Hire Again?
Yes
Service Provider Response
Thank you for your reviewRobert G.
03/22/2014
GOLDA S.
03/17/2014
They do well with the carpets at my house and I would use them The only odd event is they took my area rug and then they did not return the area rug for a year. When I received the bill for the work i thought i had already paid for it. All a bit odd.
Description of Work
Clean carpets and took area rug back to their facilities for cleaning.
Category
carpet cleaners, oriental rug cleaning
Cost
$350
Hire Again?
Yes
Service Provider Response
Thank you for your review. We do not charge any customer until all work is completed. We are a very small store and do not have space to store things. We allow some customers more time than we should. That is sometimes hard to balance between patience and harassment. If I recall you were remodeling your home at the time which is why I let it go. We are also interested in long term relationships. We will do our best to improve.Sandra R.
03/13/2014
Have been using Drake's for my area rugs for about 5 years. Am very pleased with them. They are punctual, reasonably priced and do an excellent job. Tuesday was the first time I've used them for furniture cleaning. They did the same excellent job on the furniture that they do on my rugs.
Description of Work
Cleaned my area rugs the week previous. Cleaned couch and recliner.
Category
carpet cleaners, upholstery cleaning, oriental rug cleaning
Cost
$335
Hire Again?
Yes
Service Provider Response
Thank you for your review.Chrys V.
02/19/2014
They did good work and were very friendly. Their pricing was reasonable. We're out of the area now so we probably are not going to be using them again.
Description of Work
We had some work done by Drakes Carpet Cleaning & Drakes Flooring. He did some wood flooring.
Category
hardwood floor
Service Provider Response
Thank you for your review. We do not service your area now but if you return we will hope to hear from you then.Other Information
Services Offered
Services Not Offered
Upholstery repair.
Licensing
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.