Acura Of Concord

Badly. I had to jump start car. Drove to Acura. They charged it, said it was fine. 2 hrs later had to jump start again. Drove to Acura. Left car with them for battery stress test -- supposedly. They said it was fine. Drove car home. next morning would not start. Called tow service. Took car to different repair shop. They immediately diagnosed bad battery. Bought new battery. Repeatedly called Acura and left messages asking to get credit for years on old battery which I bought from Acura; it expired after 3 yrs of 5-year life. After 3 days service manager called back. said I had to bring battery in so they could test it. She was less than friendly, even though I have been a customer for 30 years. Refused to offer any compensation for all the time I wasted. No one ever admitted Acura screwed up. Service manager also refused to keep old battery and refund battery core charge. She said, "we don't want your battery." After I left the dealership, Acura called to say the battery was bad. They had an employee drive to my house to deliver my old battery -- the cost of the employee's time for this 30 min. roundtrip drive must have exceeded the $18 refund I requested for the core charge. Acura definitely sent me a message -- they neither valued my long-term business nor cared if it continued in future.

unknown

They are excellent. The car seems to be working okay. We get there at 9 and it is done by 11.

They recommend to change them before they break down.  I have gone to them for about 7 years.  I would tell a friend that I am happy with them.  They are close and convenient.  They will give me a ride and a loaner car if need be. 

It is always a treat to take my car in for an oil change and come out with a fully washed car. That's royal treatment.

I've been going there for four years and the service is fine. They are the closest dealership to where I live.

I would rate them high overall.

I had my Acura Integra serviced here for the 10 years I owned it. While pricey, they are worth every penny. The service and parts departments are consultative and speak in clear terms. The service is so good I purchased an Acura TSX. I wasn't planning on buying another Acura but after meeting Terry Dudley in the sales department it became clear that this is the car for me. Terry does not do the hard sell and I really appreciate that. I was going to get a BMW but I didn't make it out of the Acura dealership without a new one. I highly recommend their sales, parts and service departments. They are wonderful.

My experiences have always been positive and they always exceed expectations.