Toyota Carlsbad began serving our guests with their vehicle needs back in 1972 and though times, vehicle models, and so much more has changed, we still wake up each morning ready to provide our guests with "Relaxed and Friendly" service.
This year, we have rolled out our "Loving Care" initiative and are really excited to share it with our guests. The basic premise is that our vast array of services and expertise are here for your complete satisfaction. Whether you are looking for a new Toyota or Scion, ready for a 250,000 mile service visit, need to pick up a Toyota Genuine Part, or have a repair for our Certified Toyota Collision Center, Toyota Carlsbad will take care of you! We feel that our fantastic customers deserve only the best of the best and that is what "Loving Care" is all about! Check out more details here: http://www.toyotacarlsbad.com/TCLC.html
Business highlights
53 years of trusted experience
Services we offer
Whether you are looking for a new Toyota or Scion, ready for a 250,000 mile service visit, need to pick up a Toyota Genuine Part, or have a repair for our Certified Toyota Collision Center, Toyota Carlsbad will take care of you!
I used Toyota Carlsbad for maintenance on my Toyota RAV4 for years. Now that I don’t have a Toyota anymore I really miss them! Their service and professionalism was top notch. They really set the standard and I have to say other providers for other brands in the area do not match. I really did not know that one dealer to another could be so different. If I had known, it would have probably influenced the purchase of my pickup truck.
Description of Work: Total car maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1
Margaret N.
11/2017
5.0
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Margaret N.
07/2017
5.0
auto repair
+ -1 more
They’re fine.
Description of Work: I had the oil changed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron S.
06/2017
4.0
auto repair, car tires
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$1,000
CHRISTINA T.
04/2017
5.0
auto repair
+ -1 more
The work took too long, and they have a car that would take you, and come get you. That was kind of disappointing. The workers were fine. Give people a ride to and from, not just to your house, but from your house when you are done. Because they have fresh chocolate chip cookies.
Description of Work: The regular four year maintenance that they did.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kerry P.
03/2017
5.0
car sales
+ -1 more
I am under warranty so I have my car serviced here now. I think they are great. They did quite well. I thought I was going to I am just getting ready to take it in for my second service. be buying a used car and I got a new one for the price I thought I would be paying for a used. I think Toyotas are fabulous, anyway, and that company is really good. They are honest, fair and put everything out there. They care about customer service. They are responsive. It took two visits to purchase the car because we were paying cash and did not finance all of it. Everybody is very professional. My sister used to work there but did not work there when I bought the car.
Description of Work: I bought a new Toyota last year so I am just using Toyota Carlsbad right now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen N.
12/2016
5.0
car sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Jennifer B.
08/2016
5.0
car sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Myra K.
03/2016
5.0
auto repair
+ -1 more
I just take my car to them. It didn't cost me anything.
Description of Work: Toyota Carlsbad did a 5,000 mile check-up on my car. They changed the oil and did all of the things that they do.
Rating Category
Rating out of 5
Yes, I recommend this pro
Margaret N.
12/2014
5.0
auto repair
+ -1 more
Because of the excellent customer service, I plan to use this business for other services in the future.
Description of Work: My only experience was with the Parts department, as I have just moved to Carlsbad. They were extremely helpful in getting me a license plate holder and installing a new license on the front of my car. (I came from a state that does not use front licence tags.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
Response from TOYOTA CARLSBAD
Hi, Thank you so much for coming in to see us! We're glad that we could get your license plate taken care of for you. Looking forward to providing you with the same excellent service during your next visit :) Have a great weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
David B.
07/2014
5.0
car sales, auto repair
+ 0 more
I have been using the company since I purchased my vehicle there in 2011. The staff is great and the mechanics do great work. It does not take too long for them to get my vehicle back from them. It maybe takes about an hour or so, and it just depends on what kind of service you are needing that day. I have had no difficulties with getting my car into them, as well.
Description of Work: I take my 2011 Prius in for routine maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from TOYOTA CARLSBAD
Hi [member name removed], First of all, thank you for being a loyal customer of ours! That's awesome. Secondly, thank you for taking the time to share the love with us on Angie's List. We're always happy to take care of you and your Prius. Hope to see you again soon! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Josh E.
07/2014
4.0
auto repair
+ -1 more
They're good. It is best to schedule appointments a week ahead of time. I believe they offer loaners and the waiting area is very comfortable. They offer reasonable prices.
Description of Work: They performed routine service on our Toyota Highlander. We've been using their service for about 7 years.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from TOYOTA CARLSBAD
Hi [Members Name], Wow! Seven years, that's excellent. So happy to have you be apart of our Toyota Carlsbad family. We agree that it's always better to make appointments in advance! We are one of the largest volume service dealers in San Diego county and it always helps to know when you're planning on coming in. Mondays are actually the best days to pay us a visit :D Also, we do offer rentals when your vehicle is being serviced with us. Thanks again for sharing your experience! Hope to see you for your next service. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
Aleksandras W.
04/2014
5.0
auto repair
+ -1 more
We don't really deal with the mechanics, we deal with the customer service representative. He is kind and friendly, courteous service, keeps you in the know, they don't make other things up so you have to bring your car back.
Description of Work: We use Toyota Carl to maintain our vehicles. I had an oil change, tire rotation and vehicle cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from TOYOTA CARLSBAD
Hi [member name removed], Thank you for your kind words! They brightened our day :) Feel free to ask to meet the gentlemen working on your vehicle next time. We can walk you back there and introduce you! They're all really nice and extremely knowledgeable. See you soon! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795
eric L.
10/2013
2.0
auto repair
+ -1 more
TERRIBLE SERVICE KEPT NAGGING ME ON DIFFERENT CARS. I TOLD HIM I WANTED A TRUCK AND IT WAS TOO OVER PRICED. I DIDNT WANT ANYTHING TO DO WITH THAT CAR DEALERSHIP.
Description of Work: showed me cars
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$200
Response from TOYOTA CARLSBAD
Hi [member name removed] - Please call me! I would like to know more about what happened during your visit with us and would like the opportunity to make things right! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Nicole H.
09/2013
5.0
auto repair
+ -1 more
They had a dificult time trying to get my license plate off so they had to take it to their body shop to get the job done. They ended up not charging me. I was glad they were able to finally get the plate off.
Description of Work: They removed a rusted license plate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TOYOTA CARLSBAD
Hi [member name removed] - Thank you for sharing your experience with the Angie's list community! We are so glad the body shop was able to get the rusted plate off of your vehicle for you! All the best! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Joyce B.
09/2013
5.0
auto repair
+ -1 more
They are the dealership. It has been a positive experience so far. They definitely work on their customer service and work to keep us as a member to keep us coming back. We think that their pricing is reasonable.
Description of Work: We use Toyota Carlsbad for auto service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from TOYOTA CARLSBAD
Hi (member name removed) - Thank you for your loyalty to the team here at Toyota Carlsbad and thank you for leaving this review! Let me know if I can ever be of assistance! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Jo Ann A.
09/2013
5.0
auto body repair
+ -1 more
Had a collision and had a great deal of body work done to my Camry. They did an excellent job, matched the paint perfectly and cannot tell that any damage was done. Service was prompt and very professional service writer.
Description of Work: Repair Body Damage
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Jo Ann A.
09/2013
5.0
auto repair
+ -1 more
As always, very prompt as far as appointment time. Very informative as to what needs to be done. Work always satisfactory and a great place to hang out. Starbucks coffee is free along with a comfortable lounge area for waiting. Excellent service writers.
Description of Work: Regular Maintenance
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kevin M.
09/2013
5.0
auto repair
+ -1 more
awesome, the best customer service at a dealer both times i have been there
Description of Work: service, oil change
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Stephanie Z.
06/2013
5.0
auto repair
+ -1 more
I used them three months ago. The pricing was reasonable. They were courteous and professional. They do not try to outsell you. I like that. They have been good.
Description of Work: I used Toyota Carlsbad for auto service. We use the Toyota dealership.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from TOYOTA CARLSBAD
Hi (member name removed)- Thank you for leaving this review! We are so glad to help you with your automotive needs and look forward to seeing you again soon! If I can ever be of assistance, please let me know! Happy Driving - Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Katherine P.
06/2013
4.0
car sales
+ -1 more
What I like about them was they gave us the best price. My husband called around some multiple Toyota dealership, they have specifically the car we wanted and they were willing to negotiate on the price, and still they ended up the giving us the best price. What I didn't like, the showroom was a little bit dumpy compared to other dealership, the service was a little off. The guy that was helping us with signing out the paper works, he was fine but I didn't think he was great. I would say that it's fine but I would go to another dealership instead.
Description of Work: I went to Toyota Carl Sbad to purchase a car.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Response from TOYOTA CARLSBAD
Hi [member name removed]- Thank you for your review and congratulations on your new vehicle! If you would be willing to contact me with further details about your experience, we would really appreciate it. While we are pleased that our pricing fit your needs, we really strive to create a truly exceptional experience for each of our guests. Your insight would be valuable! My direct contact info is below. Vanessa Clark Customer Relations Manager 760-496-3795 vclark@toyotacarlsbad.com
Amy T.
03/2013
5.0
auto repair
+ -1 more
Their service is very good. They wash your car for you too. They are very friendly and honest. They don't try to take advantage of any lack of knowledge.
Description of Work: They did an oil change and tire rotation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from TOYOTA CARLSBAD
Thanks! Glad we could service you and your vehical!
Barbara F.
06/2012
5.0
auto detailing, car inspections, car sales, auto repair
+ 2 more
I used to have red BMWs and red Mercedes. 2008 and my husband's job loss started the shift of my transportation paradigm to practical and green. I wanted the longest lasting, best value car with the best mileage and smallest environmental footprint. First I shopped online, then after checking out the Honda hybrids in person I decided on a Prius. I went to both Carlsbad Toyota and Mossy Toyota, to 'pre-screen' Prius's since my husband wouldn't have enough shopping endurance for the kind of car shopping I like to do. At Mossy Toyota no one seemed particularly interested in me or in offering me a test drive since I didn't have my S.O. with me. At Carlsbad Toyota I met Duff Joy (a manager) and it was smooth sailing from there. It was late in their day, almost 8 pm, but there was no hesitation whatsoever and we were off on a test drive within minutes. He set me up with the 1st Prius he found with a sunroof (my request) which happened to be black (not my favorite color). He was a little older and probably more experienced with customers as a manager. His approach was direct, friendly but cool, no pressure, and didn't mind that I was just checking things out. On my way home that night I was eager to get back and do business there. My husband and I came back the next day and I fell out of love with the color red and and bought the black Prius (trim #4) I had driven the night before. The transaction process went smoothly without pushing any warranty or extra expenses onto us. Now, if I can get my husband to buy himself a Prius, we'll get it at Toyota Carlsbad.
Description of Work: After our original purchase, (9/2010) we returned to have my new black Prius 'coated' to maintain the shine, which was included in the price. Toyota Carlsbad had recently relocated it's service department to a separate location and it was big and beautiful. It was organized, friendly and efficient. They had a shuttle service that took us to cruise the Carlsbad Outlet Mall while the car was serviced, called us when the car was ready and picked us up at a different location in the same mall. On other service visits (latest was 4/2012) the shuttle took us to other locations we designated. Also, they wash the car each time it goes for service. We've had no problems with the car since the purchase, so all of our service appointments thus far have been for routine maintenance only. We've never had any problems arise from the routine services. We realize that the smooth running of the service department has to do with being a Toyota dealership, but we still enjoy the easy access setting of the Carlsbad location compared to Mossey in Mission Bay.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$31,000
Halina C.
06/2012
5.0
car sales
+ -1 more
I was without a car for almost two years and was using public transportation and really disgusted with it. One time I came home after waiting for 2 hours and decided that I was getting a car. I called the Toyota in Carlsbad dealership because I saw a car there that could be in my price range. I told them that I was looking to buy a car and if they wanted me to buy it from them they would have to come and get me and take me to their showroom and they did. They picked me up and took me to my bank and they arranged everything and I'm very happy with them.
Description of Work: I bought a Toyota Yaris.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Pat B.
02/2011
4.0
auto repair, car inspections, auto detailing
+ 1 more
They have two different locations. At one location they fix cars and at another, they sell new and used cars. The last time I went there, I spent $550. The work turned out fine. One thing I appreciated about them was that they asked me to go immediately to my tire company, which I did. They told me that the tire was dangerous to drive on. It was true; the tire was indeed bad and I had to replace it. The thing I did not like about them was that they kept finding more and more things and it seemed a little pricey. They replaced the headlight which was very expensive. I had to wait a long time, which they had told me earlier. I had taken my car in for a tire noise. There was a recall and they replaced a pump. I didn’t like it that they kept coming up with more things to do. I may use them in the future, but I will still look for a dealer who has a better price.
Description of Work: I used Toyota-Carlsbad, two months ago. They did the 60000-mile checkup and they replaced a headlight.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Sales,
Auto Inspections,
Auto Detailing,
Ceramic Tile,
Auto Tires,
Auto Body Work,
Auto Glass,
Auto Alarms,
Auto Accessories,
Auto Radiators,
Auto Transmission
FAQ
TOYOTA CARLSBAD is currently rated 4.8 overall out of 5.
Sunday: 10:00 AM - 7:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 7:00 PM
TOYOTA CARLSBAD accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, TOYOTA CARLSBAD does not offer free project estimates.
No, TOYOTA CARLSBAD does not offer eco-friendly accreditations.
No, TOYOTA CARLSBAD does not offer a senior discount.
No, TOYOTA CARLSBAD does not offer emergency services.
No, TOYOTA CARLSBAD does not offer warranties.
TOYOTA CARLSBAD offers the following services: Whether you are looking for a new Toyota or Scion, ready for a 250,000 mile service visit, need to pick up a Toyota Genuine Part, or have a repair for our Certified Toyota Collision Center, Toyota Carlsbad will take care of you!