TOYOTA CARLSBAD

I used Toyota Carlsbad for maintenance on my Toyota RAV4 for years. Now that I don’t have a Toyota anymore I really miss them! Their service and professionalism was top notch. They really set the standard and I have to say other providers for other brands in the area do not match. I really did not know that one dealer to another could be so different. If I had known, it would have probably influenced the purchase of my pickup truck.

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They’re fine.

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The work took too long, and they have a car that would take you, and come get you. That was kind of disappointing. The workers were fine. Give people a ride to and from, not just to your house, but from your house when you are done. Because they have fresh chocolate chip cookies.

I am under warranty so I have my car serviced here now. I think they are great. They did quite well. I thought I was going to I am just getting ready to take it in for my second service. be buying a used car and I got a new one for the price I thought I would be paying for a used. I think Toyotas are fabulous, anyway, and that company is really good. They are honest, fair and put everything out there. They care about customer service. They are responsive. It took two visits to purchase the car because we were paying cash and did not finance all of it. Everybody is very professional. My sister used to work there but did not work there when I bought the car.

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I just take my car to them. It didn't cost me anything.

Because of the excellent customer service, I plan to use this business for other services in the future.

I have been using the company since I purchased my vehicle there in 2011. The staff is great and the mechanics do great work. It does not take too long for them to get my vehicle back from them. It maybe takes about an hour or so, and it just depends on what kind of service you are needing that day. I have had no difficulties with getting my car into them, as well.

They're good. It is best to schedule appointments a week ahead of time. I believe they offer loaners and the waiting area is very comfortable. They offer reasonable prices.

We don't really deal with the mechanics, we deal with the customer service representative. He is kind and friendly, courteous service, keeps you in the know, they don't make other things up so you have to bring your car back.

TERRIBLE SERVICE KEPT NAGGING ME ON DIFFERENT CARS. I TOLD HIM I WANTED A TRUCK AND IT WAS TOO OVER PRICED. I DIDNT WANT ANYTHING TO DO WITH THAT CAR DEALERSHIP.

They had a dificult time trying to get my license plate off so they had to take it to their body shop to get the job done. They ended up not charging me. I was glad they were able to finally get the plate off.

They are the dealership. It has been a positive experience so far. They definitely work on their customer service and work to keep us as a member to keep us coming back. We think that their pricing is reasonable.

As always, very prompt as far as appointment time. Very informative as to what needs to be done. Work always satisfactory and a great place to hang out. Starbucks coffee is free along with a comfortable lounge area for waiting. Excellent service writers.

Had a collision and had a great deal of body work done to my Camry. They did an excellent job, matched the paint perfectly and cannot tell that any damage was done. Service was prompt and very professional service writer.

awesome, the best customer service at a dealer both times i have been there

I used them three months ago. The pricing was reasonable. They were courteous and professional. They do not try to outsell you. I like that. They have been good.

What I like about them was they gave us the best price. My husband called around some multiple Toyota dealership, they have specifically the car we wanted and they were willing to negotiate on the price, and still they ended up the giving us the best price. What I didn't like, the showroom was a little bit dumpy compared to other dealership, the service was a little off. The guy that was helping us with signing out the paper works, he was fine but I didn't think he was great. I would say that it's fine but I would go to another dealership instead.

Their service is very good. They wash your car for you too. They are very friendly and honest. They don't try to take advantage of any lack of knowledge.

I used to have red BMWs and red Mercedes. 2008 and my husband's job loss started the shift of my transportation paradigm to practical and green. I wanted the longest lasting, best value car with the best mileage and smallest environmental footprint. First I shopped online, then after checking out the Honda hybrids in person I decided on a Prius. I went to both Carlsbad Toyota and Mossy Toyota, to 'pre-screen' Prius's since my husband wouldn't have enough shopping endurance for the kind of car shopping I like to do. At Mossy Toyota no one seemed particularly interested in me or in offering me a test drive since I didn't have my S.O. with me. At Carlsbad Toyota I met Duff Joy (a manager) and it was smooth sailing from there. It was late in their day, almost 8 pm, but there was no hesitation whatsoever and we were off on a test drive within minutes. He set me up with the 1st Prius he found with a sunroof (my request) which happened to be black (not my favorite color). He was a little older and probably more experienced with customers as a manager. His approach was direct, friendly but cool, no pressure, and didn't mind that I was just checking things out. On my way home that night I was eager to get back and do business there. My husband and I came back the next day and I fell out of love with the color red and and bought the black Prius (trim #4) I had driven the night before. The transaction process went smoothly without pushing any warranty or extra expenses onto us. Now, if I can get my husband to buy himself a Prius, we'll get it at Toyota Carlsbad.

I was without a car for almost two years and was using public transportation and really disgusted with it. One time I came home after waiting for 2 hours and decided that I was getting a car. I called the Toyota in Carlsbad dealership because I saw a car there that could be in my price range. I told them that I was looking to buy a car and if they wanted me to buy it from them they would have to come and get me and take me to their showroom and they did. They picked me up and took me to my bank and they arranged everything and I'm very happy with them.

They have two different locations. At one location they fix cars and at another, they sell new and used cars. The last time I went there, I spent $550. The work turned out fine. One thing I appreciated about them was that they asked me to go immediately to my tire company, which I did. They told me that the tire was dangerous to drive on. It was true; the tire was indeed bad and I had to replace it. The thing I did not like about them was that they kept finding more and more things and it seemed a little pricey. They replaced the headlight which was very expensive. I had to wait a long time, which they had told me earlier. I had taken my car in for a tire noise. There was a recall and they replaced a pump. I didn’t like it that they kept coming up with more things to do. I may use them in the future, but I will still look for a dealer who has a better price.