
Bay Area Rodent Solutions
About us
Where high quality, competitive pricing and excellent customer service are key components of everything we do. Bay Area Rodent Solutions provides quality service to the entire Bay Area. We specialize in rodent clean-ups, sanitation, inspections, rodent exclusion and repairs. You can count on Bay Area Rodent Solutions for a service customized to your needs.
Business highlights
Services we offer
Rodent exclusion & sanitation service. Insulation removal & install. General contracting repairs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
5% | ||
5% | ||
1% | ||
3% |
"Mr [Member Name Removed], In response to the review you left about my company, We did work with you and have been out to your home 3 times since the original inspection to fix any mistakes and make you happy. I sent a technician out 6 months after your job was completed to replace the sagging and incorrect insulation, removed the debris that was left behind and fixed the vapor barrier. You than emailed us a month later saying that our company had not fixed the vapor barrier to your expectations, and when someone was sent out again it was discovered that the plumbers that you hired had bunched up the vapor barrier and left piles of dirt on top of it. We proceeded to give you a quote of how much it would cost to fix what the plumbing company did to our work and you refused to accept responsibility. If you want the vapor barrier fixed for free I suggest you contact the plumbing company that destroyed the work. It has now been 3 years since the job was completed and you are just now writing reviews on Angie's List/Yelp? You were offered no warranty and we came back out both times for free because I stand by the quality of my work and there were oversights during the original job, but I will not be held accountable for other companies destroying the work that was done. Thank you, Stanley Bapu Bay Area Rodent Solutions 645 E. McGlincy Lane, Unit A Campbell, CA 95008 Office: 408-626-9530 / Fax: 408-626-9531"
"Hello, We are pleased to hear your feedback! We strive to make sure our customers are happy with all the work we do. Please do not hesitate to call if there is anything else we can help you with. Sincerely, The Bay Area Rodent Solutions Family"
"In response to your complaint, we have been to your home on Thursday January 26, 2017. We explained to your partner whom was at the house at that time. We explained to your partner the contractors that were currently working at the home where making new openings on the exterior of the home after we had already sealed the home for the rodent exclusion service on 12/28/2016, Our warranty clearly states if any work is done by any other contractor that if they undo any of our work or create any other openings from the exterior of the home that the warranty will be voided, and you will be charged for any additional repairs. As for your concern for the warranty being voided that is untrue at this time. Your warranty is still valid for one year from the date of completion, however now that we have warned you and explained in further detail please understand we will void if we are called out and find more entry points caused by a contractor doing work. We have been working with you and also responded to your call back within 2 days, we do not understand why you decided to report us to Angie's List, and Yelp and BBB. After we have talked to your partner and yourself we thought we were on the same page at that time. Another concern we have is that our contract is directly with you and you reside in the state of Nevada we have only been able to communicate with you by phone it seems the information that we are providing to your partner is getting relayed back to you incorrectly. Please understand that we try hard to make sure our customers are happy and satisfied with the work that we do and if you would please give us time to respond to your concerns then we would not be having to explain ourselves to Angie's List. We are here to help you, please call us if you need additional assistance.."
He was very professional and knowledgeable, provided cost-conscious recommendations and did not try to up-sell (while other companies were asking between $140 and $200 for this initial inspection).
He pointed out places where field mice get into the garage and provided recommendations on how to address the issue. The house is still under builder warranty so I'll try getting them to fix the problem, but if it does not work out, I'll call Bay Area Rodent Solutions.
*Placing a wood shimmy on front of the main garage door to address potential entry of rodents
* Placing wood shimmy on side garage door to address potential rodent entry
* Thorough cleaning, disposal of undesired items and sanitation within the interior of the exterior wood tool shed
* Placing a wood shimmy to the two front exterior wood tool shed doors to block entrance by rodents
* Replaced wire mesh and repaired fascia just under roof where roof rats had likely entered into the attic
*Cleaning, sanitation of crawl space under home. Removal of chewed installation and replaced with new installation. Set traps to capture any rodents still in the crawl space.
*Repaired/replaced wire mesh at two points of entry on foundation - one of which was likely point of entry for rodents into crawl space below first floor.
* Placed concrete over extrusion in wire mesh made for exterior lighting system to block potential point of entry for rodents.
* Sealed several points in concrete to prevent possible points of entry for rodents (unspec'd but performed).
All crew members were professional and courteous and knowledgeable. Val, the inspector who provided the work estimate, was also part of the crew who performed the work. This was beneficial to ensure that all details of the repairs discussed verbally with him post inspection, were performed as spec'd.
Pros: On time (both inspection and for repair work); professionalism and courteousness of crew; responsiveness of Val the inspector to requests for further detail or questions I had post inspection; Quality of Work; Thoroughness of work against work estimate
Cons: Gave price a "B" - project cost not inexpensive but work performed was of high quality and should ensure exclusion of rodents in the future.
The work estimate used is a template document and offers fairly general descriptions. Highly suggest requesting your inspector followup with a detailed work order, if not provided to you at time of estimate, so that there are no discrepancies on expectations the day the work crew arrives for repairs. I pursued this with Val and he provided at my request via email, along with pre-repair photos he had taken (and shown me) for my files. I will also be receiving a post repair work detail along with photos taken of the repairs made.
"We at Bay Area Rodent Solutions would like to thank you for your review on Angie's List. Bay Area Rodent Solutions continue to strive with challenges and provide superior service to our customers with respect and superb quality of work. Thank You from all of us at Bay Area Rodent Solutions"
"We at Bay Area Rodent Solutions would like to thank you for your review on Angie's List. Bay Area Rodent Solutions continue to strive with challenges and provide superior service to our customers with respect and superb quality of work. Thank You from all of us at Bay Area Rodent Solutions"
Licensing
State Contractor License Requirements
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