FOOTHILLS PROPERTY MANAGEMENT

Description of Work: We were interested in renting a house from Foothills because of the location of the house. They wanted app $1200. security deposit and assured us that as long as the house was in the same condition when we move out as it was when we moved in then wuld get all our deposit back. The house was filthy and had alot of damages in it when we moved in. We rented the house for 18months for $757. a month and then sent a last month notice. We then noticed mold starting the grow in the master bathroom. We never spilled any water in the bathroom and never noticed any leaks. We called Foothills to report something wrong (August). During this time we had above normal rainfall and the property had poor drainage and no rain gutters. A large amount of rain water flowed under the house. We explained to them that we believed that had something to do with the mold growing. The smell was to extreme to live in and we had to stay at my mom's for the entire month of September. They never fixed the problem and assured us that we not be held responsible because we were going to hire a Mold Specailist. I cleaned the house and had an appointment set for Foothills to do a final move-out inspection. She (Trisha) cancled the last minute and did an inspection 1 week after I turned in the keys. During this time workers were in and out of the house working still working on the master bathroom. We didnt figure out we were being held responsible for the mold growth in the master bathroom until the middle of October when they informed us they were keeping $750. of our security deposit. We had to take them to court over this. We wanted our security deposit back and rent refund for the month of September. Since Foothills made us believe we weren't going to be held responsible for the damages we did not take any pictures or hire a professional to inspect the cause of mold. Plus Im a very honest person. I told the judge that there was nothing I did to cause the mold growth or anything I could have done to prevent it. I explained the flooding we had from the excessive amount of rain. When it came to Foothills testimony they flat out lied about everything. The judge did not reward us our refund.

Description of Work: We finally escaped the clutches of FPM in DEC 2011. Left on our lease and moved out DEC 21, 2011. Yi-peee! My wife and I have lived all over the USA as a Federal Employee and Flight Attendant. We have been renters for over 40 years in all sorts of apartments, houses, condos, etc. NEVER have we experienced such poor landlord behavior. Numerous repairs that took forever to be fixed. Horrible customer service. Dysfunctional repairmen. Rude and deceptive behavior by all FPM reps. "Slumlords" would be a compliment for these folks.

Description of Work: We have been tenants in our rental town home for over 18 months. We have never been late on rent. During this 18 months of incompetent service provided by Foothills Property Management we have had; 1) a front room carpet that Foothills knew stunk of cat urine before we moved in (and the previous tenant had complained about the smell also). The fouled carpet was eventually ripped out and replaced after months of going back and forth with Foothills resisting the entire time. 2) our AC/heater unit , that is almost 30 years old, (and I have photos of) has gone out 4 times with repairmen having to fix it, with up to two weeks waiting time, with us having little or no heat or cooling. 3) roofers coming in with little notice and tearing up our roof, ripping out our skylight, pounding hammers from 8 AM to 5 PM, and ripping out out AC/heater unit (us without cooling in AUG in AZ) for 6 days. We had to be moved to a hotel after fighting with Foothills for 3 days who claimed "we did not know there was a Homeowner's Association and we had no notice of the roof replacement". Our rental unit was uninhabitable during that week of roof replacement. Every time we deal with Foothills we are insulted with their fake patronizing so-called "customer service" (more a "customer disservice") . They act put out and behave as if it is our fault they have not maintained their rental unit. "Slumlord" would never better describe their behavior towards us. Now we have had no adequate heat for over 2 weeks (with outside temperatures in the 30's at night), during which the repair company has been out to fix our home heater 3 times (with no success), and the parts ordered (that do not fix the problem) are taking weeks to get. Today, finally, Foothills informs us they are finally replacing their piece of junk (I have great photos) AC/heater tomorrow. The repair company loaned us 3 toaster size space heaters for us to heat our entire two story 2 bedroom 2 bath town home. What an insulting joke! We know of other current and past tenants who also testify how horrendous Foothills customer service is. My wife and I are in our 50's and have rented, literally, all over the world for 3 decades. She was a flight attendant for 15 years I am a Federal employee with 15 years of service. We have never ever come close to experiencing such insipid, inadequate, and insultive customer service from a landlord.

Description of Work: We cleaned this property from top to bottom, it was spotless. Foothills still charged us for other cleaning, paint touch up which was already done, a carpet burn repair that has not been done, we have pictures to prove it. turning off the water that was already scheduled to be done, taking down satellite dish, removing property that belonged to our ISP without permission. This company has a reputation for not returning deposits, that is how they make their money, they look for excuses to hold back deposits, even though we left the property cleaner than when we moved in, unfortunately we only heard this after we rented from them. We know several other people who are dissatisfied with foothills.