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Jones Moving & Storage
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Jones Moving & Storage has been family owned and operated, full service moving an Packing company, for over 35 years. Serving both the local valley area as well as cross country moves. Our unmatched commitment to customer service and no hidden fees has resulted in an A+ with the Better Business Bureau. We offer a diverse range of services to cater to all of your relocation needs: local, long distance, cross country, high end, apartment or commercial all without any additional fees for excessive stairs or heavier items such as: pianos, pool tables or gun safes . Please reach out to Candice for all your moving needs.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Climate Controlled Storage, ABF Trailers. Same Complex moving. Packing & unpacking service, High End Furniture Moving. Loading & Unloading Trucks, PODS, Piano, Pool Table and Gun Safe Moving, Residential & Commercial Moving. Local & Long Distance Moving, Small Moves
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.628 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-25 of 28 reviews
Larry B.
Nov 2018
I highly recommend Jones Moving for the peace of mind and feeling of security they provide. Steve and Candice Jones are the owners and operators. They came out to our home to preview the move of our 2500 sq ft home's contents. Candice was available for my numerous texts and calls on how to pack delicate items. This was a huge move from Michigan to California for us. Their clean, modern 70' tractor-trailer rig was carrying only our furniture. We felt secure knowing exactly who was handling our precious goods. We moved many glass and fragile items. Everything arrived safely in perfect condition. They loaded and delivered promptly just as promised. Their helpers were like family, very friendly and professional.
Constance B.
Oct 2018
Jones moving company was the best. Very friendly, went right to work, did a gre ad t job I would definitely use this company again and would spread the word, best by far.
Response from Jones Moving & Storage
"We would like to thank you for using our company to move you cross country. We really appreciate the time you took to write this review. Steve and Candice Jones"
Carron K.
Oct 2018
Jones Moving did an amazing job. Very punctual and professional!! Highly recommend!!
Response from Jones Moving & Storage
"We really appreciate the time you took to write this kind review. Steve and Candice Jones"
Diane S.
Oct 2018
Excellent customer service. Jones Moving is not only professional, they are respectful and courteous. The prices were very affordable. I would definitely recommend them to anyone who has a need for moving.
Response from Jones Moving & Storage
"Thank you for taking time kind review! Steve and Candice Jones"
Leopoldo S.
Aug 2018
Horrible experience. Everything was packed in the truck and then the truck wouldn’t start. AAA couldn’t come out so nearly three hours later another truck came and they finally got to the house to unload my stuff. The movers were apologetic and said their boss would discount two and a half hours for the inconvenience. At the end they wanted to charge us $340 for three hours of labor plus the extra hour they charge as a service fee when they quoted us $255. Total move time was only two hours and it was an easy job. So the two and a half hour “discount” was them removing the THREE HOURS they were broken down. Are you kidding me!? That’s a no brainer. Why would I pay you for your truck breaking down? Absolutely ridiculous. Additionally, my dresser suffered A TON of damage. Not just scratches but actual chunks of wood missing from the dresser from carelessness (probably because they wanted to hurry up and get home after being broken down for three hours). We brought one of the movers up to see it and he brushed it off and said he couldn’t file a claim tonight because he needed to go home. I’m glad my belongings that you damaged are not important to you. I was told Candice would call me in 1-2 business days. Never received a call. I finally called her on 8/6 and she said she’d call back the next day. It’s now been three days with no call back. I’ve called multiple times during business hours and now the phone goes to voicemail. How convenient. Don’t book them unless you want damaged items and unprofessional and unethical business practices.
Response from Jones Moving & Storage
"[Member Name Removed], We are truly sorry for the mishaps on the truck battery dying on your move . We did credit the down time and gave you $100.00 back on the mishap to your furniture pieces. Our business is always our may concern this was a very unusual situation that happen on your moving day and we are truly sorry. Steve and Candice Jones"
Katrina V.
Jul 2018
I just wanted to let you know how great the move was because of your crew! I am so happy we used you guys!! They were great, professional and very careful with all of our possessions! I would recommend your company anytime!! Thankfully we will not be moving again but if I did I would call you again!! Thank you again!!
Response from Jones Moving & Storage
"[Member Name Removed], Thanks for using our moving service and for writing this kind review. I We are really appreciate your business.. Steve and Candice Jones"
Nathalie G.
Jul 2018
We just moved from Arizona to Florida. It's the second time we used Jones Company. The first time was locally and the second across the country but every time they were really professional. The owner and his family are really friendly and efficient. The local people they employ are courteous and professional. I highly recommend Jones Moving Company & Storage.
Response from Jones Moving & Storage
"[Member Name Removed], We really appreciate yours and Kris’ business and taking time to write this review. We hope you guys enjoy Florida and your new home. Candice Jones Moving"
Neal M.
Jun 2018
It was nothing short of fantastic. They arrived promptly at 9 finished everything lock stock and barrel by 1215. Despite the heat they didn't take a break or loaf. If I was doing the job myself I could not have done it better.
Response from Jones Moving & Storage
"Neil, We really appreciate your business and taking time out of your day to write this review. thank you for choosing our company. Steve and Candice Jones Jones Moving"
Daniel P.
Jun 2018
The two movers that came were quick, courteous and always on point unloading to show me potentially damaged item (not by them). Thanks for the prompt service!
Response from Jones Moving & Storage
"[Member Name Removed], Thank you for choosing our moving company to move you. We know you had many choices. Thanks for writing this kind review we really appreciate it and your business. Steve and Candice Jones Jones Moving"
Paul B.
May 2018
Small (but very capable) family owned and operated company which I really liked after using "big name" companies that failed me in every way possible in the past. Steve and his son Travis came to evaluate my job at my home. Steve himself called me within a day with his estimate based on my needs and expectations that we discussed in detail when he was here. The huge 53' custom moving van pulled by Steve's Cummins Engine powered tractor arrived on time and he and Travis along with their teammates loaded my items in no time! That included many power tools and heavy equipment from my woodworking hobby in my garage. Everything arrived on time and Steve, his wife Candice and son Alex were here with two local professional helpers to unload my stuff. Much of which had to be carried up two flights of stairs. I really appreciated working directly with the owner/operator and family! Two thumbs up!
Response from Jones Moving & Storage
"Thank you for taking time to write this review, And for choosing our company to move you. Steve and Candice Jones"
LaNita P.
Oct 2017
It went great!
Nancy A.
Sep 2017
They were on time , friendly and professional. Worked very hard
Response from Jones Moving & Storage
"[Member Name Removed], We know you had many options when it comes to movers , thanks for using our service . Steve Jones"
Lynda T.
Sep 2017
Stress free!!
Response from Jones Moving & Storage
"[Member Name Removed], Thank you for choosing us to move you. Also , for taking time to review us on Angie'[Member Information Removed] List! Steve Jones"
STEPHANIE F.
Sep 2017
They did a great job, were punctual, careful, and personable.
Response from Jones Moving & Storage
"Thank you for using our moving service we know you had many options, were glad you choice us. Also, thanks for the great review we value you option about us! Steve Jones"
Barbara S.
Sep 2017
Horribly. They were booked for a PM move. They showed up 3-4 hours early without explanation, while we were in the final stages of packing our stuff. When I asked if they could come back later that day, they claimed we'd have to rebook for another day (not possible). The moving crew was entirely unprofessional. They kept ignoring our instructions as to what to move, leaving closets partly or completely filled without explanation. Each time I informed them of these lapses of attention, they had to stop and move stuff into already packed boxes or mix the items with other boxes. It made it difficult to unpack, since the requested labeling was wrong or non-existent, and goods were put in the wrong carton. My wife is still looking for toiletries and clothing since things were put into the wrong cartons. In all, it probably took an extra two hours for them to finish loading the truck due to this carelessness. Part of that time was the result of being forced to allow them to pack items because of the unexpectedly early arrival. When we arrived at the new apartment, they demanded payment, including the extra time and work they did because of their carelessness and unexpectedly early arrival. When I protested and asked to renegotiate the price, the manager, Candice, threatened to call the police if we didn't pay right away. They wouldn't even take the credit cards I offered, even though their written policy says they do. So I had to rush out and get the cash from the bank, as they sat back and wasted billable time until I returned. This was without doubt the worst moving experience in my life. Stay away — stay far away from this crew! I cannot believe these positive reviews, because my expedience was opposite, and I can't believe it's not typical. UPDATE 9-13-17 I am writing another review because of the lies contained in the response from the owner of Jones Moving that have no relationship whatever with the truth. 1. I was not given the option of having the movers come later that day. They informed me I had to rebook the move, and another day was not an option. 2. There was no confusion whatever about what was to be moved. It was made clear from the beginning that it was essentially everything but the heavy appliances which were owned by the landlord of the property. 3. I requested packing materials. That they arrived 3 to 4 hours early totally disrupted our schedule. 4. The claim that I wanted free labor is defamation and requires an apology. I find it distasteful that a company has to mislead customers when rightly criticized for the failure to perform. The facts ought to be obvious from my original complaint. They are not going to be changed because of a company's attempt to insult customers.
Response from Jones Moving & Storage
"Mr [Member Name Removed] was set up for moving on Sun:8/25/17 in the AM, he called me on Sat to move his date to Monday, I told him we could move him on Monday ,but I was unsure on the time due to fitting him in the schedule. I told mr [Member Name Removed] the driver would call him when he was in route to his place, he said that was fine. Our Driver called when he was in route to Mr [Member Name Removed] that morning. Mr [Member Name Removed] stated to the driver he wasn't ready. Our driver said if you need more time we can come a little later,No just come now." Mr [Member Name Removed] had the option to call the office as well , and set the appointment for a little later that morning, he never called me. The driver never said to him he would need to reschedule for another day, Thats Simply Not True! Our driver would've told him to call the office. Our crews simply don't know the schedule. The driver and his helper got there and did expectally what Mr & Mrs [Member Name Removed] wanted. Between Mr & Mrs [Member Name Removed] arguing about what was going and what wasn't going. The two kept giving our guys different messages, very confusing and chaotic to our guys. Our guys packed with what the customer provided us with ,so I don't understand when he says with wrong cartons. Our guys pack all the time and know how to pack with proper material. They had to use what Mr [Member Name Removed] provide them with ,all pack was suppose to be done already. He is just trying to find things wrong to justify to get money back. Mr [Member Name Removed] said to our driver that he wasn't going to pay for the 2-3hrs of labor, because they where early , No free labor Mr [Member Name Removed]. He wanted to negotiate the time the guys where there And not pay for the labor they where working. I'm sorry ,but once our guys started working on the clock , we started our services at a hourly rate .He wanted free labor. Our guys worked hard and professional the whole time they where there. Our driver wrote on the invoice that Mr [Member Name Removed] wouldn't let them do there job properly. BRIAN the driver has worked with our company for over 8yrs and has a very good Reputation our customers. Mrs [Member Name Removed] even Tipped our guys $55.00 and said to tell my husband. I have owned Jones Moving for over 30 years and have good reputation in the valley. Steve Jones"
Sami T.
Aug 2017
Job well done and it was very hot outside
Cheri W.
Aug 2017
They broken several precious family heirloom pieces and scratched wood and walls. They used my silk nightgown from my drawers as furniture buffers, who does that?!
Andrew C.
Jul 2017
Perfect. The guys were on time, professional and friendly. They hustled and had my entire place moved in 3 hours. Purchased a deal through Angie's list which made the price really good!
Jeanne K.
Jul 2017
Overall, we were very pleased. The two movers were strong, careful, courteous and efficient and worked hard to get the job done within a short time frame. I was worried about space but they did an amazing job of packing a lot into a small area. Just two quibbles -- the office got the date wrong at first and did not get back to us in a timely way in another instance. Also, be aware that the "service fee" tacked on to the deal is $80, so you're actually paying for 3 hours rather than the 2 it took. That said, it was worth it to us to have the heaviest work of our move-out completed in an easy and quick manner. You hear so many horror stories about movers, but I would definitely use them again.
Response from Jones Moving & Storage
"[Member Name Removed], We really appreciate your business and taking time to write this review. Candice / office manager"
Rob K.
Jul 2017
Great from start to finish
Response from Jones Moving & Storage
"[Member Name Removed], Thank you for using us for your second move , we really appreciate your business and for taking time to write this review. Candice , Steve and Travis Jones"
Michele L.
Jun 2017
Went excellent!!!! Very professional and easy to work with. Would hire again ! Especially Brian! He is a really good worker and sweet man!
Response from Jones Moving & Storage
"[Member Name Removed], We know you had many options when it comes to a moving company. Thank you for using our service and writing this review. Candice / office manager"
Whitney M.
May 2017
We would definitely hire Jones Moving and Storage for a move again! They communicated frequently, provided helpful tips, were punctual and had good help. In our case, we had the boxes packed, which they loaded, and they took care of packing and moving all of the furniture. We hired them based on the recommendation of another family member and they did not disappoint!
Response from Jones Moving & Storage
"[Member Name Removed] , Thank you for using us for Your fathers move across country. Also thank you for writing this nice review. Steve & Candice Jones"
John C.
May 2017
We gave Jones moving all of one days notice to get our panicked move done and we were very very pleased with all aspects of the move. The movers were cordial,presentable and very efficient. They had new equipment and all latest in products to make the move easy. We can't say enough about Jones!!
Response from Jones Moving & Storage
"[Member Name Removed], Thank you for using our moving service and taking time to write this kind review. Candice"
Ashley C.
May 2017
Brian and Robbie were fantastic. I couldn't have asked for a better team. The price was very reasonable for the services provided. I will definitely use them again.
Response from Jones Moving & Storage
"[Member Name Removed] , Thank you for using our moving service [Member Information Removed] taking time to write this kind review. Candice"
George D.
May 2017
They moved everything just fine, and we were especially impressed with how the second group of movers packed everything so tightly into the "pod" and tied it all down, protected everything from breaking. They were polite and professional. The office staff worked us in very quickly for the second moving job and even did the moving on a Saturday. We really appreciated that, as our daughter was on a tight timeline for packing the pod. I would definitely use their company again if we ever need help moving!
Response from Jones Moving & Storage
"Patti, Thank you for using our moving service and taking time to write this kind review. Candice"
Licensing
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FAQ
Jones Moving & Storage is currently rated 4.6 overall out of 5.
Jones Moving & Storage accepts the following forms of payment: CreditCard
Yes, Jones Moving & Storage offers free project estimates.
No, Jones Moving & Storage does not offer eco-friendly accreditations.
No, Jones Moving & Storage does not offer a senior discount.
Yes, Jones Moving & Storage offers emergency services.
No, Jones Moving & Storage does not offer warranties.