Grout Doctor

Tony did an estimate to clean stone floors and repair my grouts, however, he inserted a fine print saying BASES NOT INCLUDED so when the crew came to do the job, guess what: they did the minimum grout repair claiming not included . At the end of the day, they wanted another 750 to do the original Job they were hired for, for which I paid 1650. Anyway, they did a great cleaning job and I liked the minimum grout repair I was able to convince they to do. Needless to say I feel deceived giving Tony should have AT A MINIMUM explained to me what grout repair I needed and he was quoting less than I what I needed. After my complaint, Robert came back and did the touch up needed on the job they performed. Although I appreciate they touching up their work, it was such a nightmare to schedule with multiple cancellations. Overall, I still feel that I was overcharged and that they wasted a lot of my time. My lesson here is get a subscription to Angies List for these types of services - the reviews add an additional layer for a better evaluation of the provider. There is a reason these guys only had one review which was negative prior to my review.

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