Grout Doctor

Description of Work: Cleaning and repair grouts kitchen, bathrooms and hallway and basement.

Description of Work: I paid $420 to have the grout cleaned between my tiles in the kitchen, den and front hallway. The original price was $370 and they did a good job. But when they asked me to see the finished product they showed me two small spots in the grouting where there was a settlement crack. These cracks were about 8 inches and 3 inches respectively and were east and west of the same tile. They asked me if I would like them to repair those cracks and I said yes, otherwise they would be visible and negate the work they had done that afternoon. |They quoted me $75 to do the repairs which I described as a "ripoff", especially as they were now present and did not have to come on a special visit. After some haggling I agreed to pay $50. It took the 2 man crew, Robert & Edgar, all of 15 MINUTES to do the repairs. That equates to $200 an hour for labor and the tiny amount of caulking and paint color used. I spoke to Remus, the owner, the next day and conveyed my dissatisfaction at being "HOSED" by his two guys and asked that he consider some rebate of the $50 extra charge. As of today, a week later, July 19, I have heard nothing back from him and can only conclude he has no plan to refund any of the $50. From a customer relations point of view I believe that repair should have been done when they were cleaning the grout as part of the $370 fee or, at least, brought to my attention long before the job was finished. I was present in the home the entire time they were here. |Would I recommend Grout Doctor to friends and neighbors after this experience? The answer is an emphatic "NO" but if anyone chooses to use them, make sure they check your grouting and look for any cracks that need repair "BEFORE THEY START THE WORK AND INCLUDE IT IN THE PRICE YOU HAVE AGREED TO PAY". AND TRY AND AVOID HAVING ROBERT AND EDGAR DO THE WORK!