Clean-N-Bright Carpet & Tile Specialists, Inc.

"Thank you very much for sharing your concerns. It is ALWAYS our goal to completely satisfy each and every client. Since this cleaning dates all the way back to Nov. 22, 2011 it is difficult (impossible) to respond with complete clarity. We always encourage and find it much more efficient when a client calls the office with any concerns within a reasonable time after the cleaning. It is also our company policy to call each homeowner with a follow up phone call to ensure that the client is completely happy and satisfied. I must assume that you were unavailable when we attempted to call, and it is likely that we left a message on your voice mail, assuming a voice mail was available. Again, since this dates back 6 months there is no clear way for me to know for sure what transpired. I will say, that when a client moves furniture prior to our technician's arrival, it is an option the client chose in order to save money on the overall charges. We offer several pricing packages. One package is when my cleaning technician's are moving all practical furniture. For this package there are additional charges for this full service. The second package is when the large furniture remains in place and the cleaning technician moves the smaller pieces of furniture and the third option is when the client states they would like to move the furniture ahead - thereby clearing much of the carpeted floor for cleaning and NOT paying for our technicians to move the furniture. I see on this job order, it is written on the order that THE CUSTOMER WILL MOVE FURNITURE AHEAD - taking advantage of the lower price structure. With regards to pre-vacuuming, here again the client has the option to either pre-vacuum the carpet themselves or pay a nominal fee for my technicians to pre-vacuum. Since there is no vacuum price included on the estimate, I assume the client elected to save on the vacuum service by doing the pre-vacuuming prior to the cleaning technician's arrival. The concern of soiled socks may be as simple as the fact that the hard surface floor (tile and grout, vinyl, wood, etc.) may have been soiled and this was the actual surface where soil was being picked up on the socks. Again, after 6 months has gone by, it is impossible to know for sure what the circumstances were and how to respond today. Printed on our estimate/invoice form is a notice that a client has a service warranty for 14 days after the date of service. We encourage all clients to call within this 2 week period with any concerns so that we can address the concerns IMMEDIATELY! In addition, we do make courtesy calls after the job is complete to ensure our clients are satisfied with all work performed. There are times when clients are not available to receive the courtesy call back phone call and we leave a message explaining why we are calling and encouraging clients to call us back if they do have any concerns. There is no record that we received a call with any concern; therefore I must assume this client was completely satisfied. It is unfortunate that the member had concerns and did not express these concerns for 6 months. I hope that in the future, clients will either be available for our follow up call or feel free to call our office to discuss any and all concerns. It has always been our policy to address all concerns IMMEDIATELY when we are notified in a timely manner. I do thank you, Member, for rating our service with B's and if given another opportunity to assist you with your carpet cleaning, I will personally make sure I follow up with the courtesy phone call to ensure your complete satisfaction. Best regards, Ruth Durot"

"Thank you Member for your kind words. It's always our goal to meet and exceed our clients expectations. It's such a wonderful bonus when clients are kind enough to write such a great review. We appreciate you and your kind words very much. Welcome to "the neighborhood"...We know you will enjoy living in the Prescott quad city area as much as we do. Thanks again! Rich and Ruth Durot"