Ward North American Van Lines

We hired Ward North American moving company for our relocation from San Antonio to Phoenix. We would like to warn everyone not to hire this company for their house move or relocation. We had a horrible experience. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was. We now feel that we should have looked at all of their negative reviews before hiring the incompetent North American Moving company. So do your homework and due diligence hiring any movers. They were very expensive, and we thought it would be smooth and professional move as promised, but it was the opposite. We have moved many times before but never had such a bad experience and poor customer service (previous moves were through employers). Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. If you see North American Moving company, run in the opposite direction as fast as you can. Still not convinced, here are top 10 reasons for avoiding North American Moving Company's moving and relocation services: -Poor and rude customer service -Late delivery and no notification -Poor packing and handling of your prized possessions -Damaged items -No accountability of the damages (though you will get very creative excuses) -Big delays in processing your claim (person told me that there is big delay to be fair to all customers - meaning that the justification is that they mistreat everyone.) -Expensive -Unprofessional staff (they will hire 3rd party contractors and hourly people and send them for your move) -Lots of headache in dealing with them -Did I already say what a nightmare Good luck with your move.

We hired North American moving company for our relocation. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was. Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff.

We hired Ward North American moving company for our relocation from San Antonio to Phoenix. We would like to warn everyone not to hire this company for their house move or relocation. We had a horrible experience. Lots of our stuff was damaged in the transit, staff was very rude and mostly clueless. They did not even bother to notify us when they could not deliver on the promised date. We had to keep calling them to figure out where our stuff was. We now feel that we should have looked at all of their negative reviews before hiring the incompetent North American Moving company. So do your homework and due diligence hiring any movers. They were very expensive, and we thought it would be smooth and professional move as promised, but it was the opposite. We have moved many times before but never had such a bad experience and poor customer service (previous moves were through employers). Packing was horrible and done by inexperienced staff. They did not protect the heavy furniture. They reimbursed us after several months for small broken items but not for the dining table. They are saying they are not liable for the crack as it is weather related, even though it cracked during the move. They even sold us insurance and still will not reimburse us. People who came to deliver the stuff were shocked to see how the stuff was packed and handled. All the boxes were damaged and torn. We have photos to show their packing and how they handled our stuff. If you see North American Moving company, run in the opposite direction as fast as you can. Still not convinced, here are top 10 reasons for avoiding North American Moving Company's moving and relocation services: -Poor and rude customer service -Late delivery and no notification -Poor packing and handling of your prized possessions -Damaged items -No accountability of the damages (though you will get very creative excuses) -Big delays in processing your claim (person told me that there is big delay to be fair to all customers - meaning that the justification is that they mistreat everyone.) -Expensive -Unprofessional staff (they will hire 3rd party contractors and hourly people and send them for your move) -Lots of headache in dealing with them

The representative quoted 4 hours to complete the job of wrapping and moving the furniture from one house to 2 separate houses, and this estimate was provided on the contract. The distance between the origination location and the first drop is 26 miles, and then 7 miles to the second location. It took 2 men 1 1/2 hours to wrap and load the 11 pieces of furniture on the truck, and 40 minutes, at 9:30 on a Saturday morning, to drive to the first location, and another 40 minutes to unwrap and place 6 pieces of furniture. Then it took 25 minutes to drive the 7 miles to the second location, and another 40 minutes to unwrap and place the remaining 5 pieces of furniture. This added up to 3 hours and 55 minutes, however the amount charged was for 6 1/2 hours. At the end of the job, we were informed by the movers that the drive time to and from the warehouse is charged in addition to the actual work time. NOWHERE in the contract does it state that travel time is chargeable!

They were horrible. It’s strange the way they did it. They are a major moving company. The major moving company hires a smaller local company to come in and pack you up. Then the next day they hire another company to load your furniture and belongings. Then they hire another company to drive you across the country. Then when they get to your destination they hire another local company to unpack the truck. Do not use them.

I would never use this company again. They tell me that they are a "multi million dollar" company and "they have to follow procedures. " They sent out a truck that was too small to fit my refrigerator, they dropped and trashed my refrigerator and they feel they have no liability because I did not buy enough insurance. In my opinion this is a very unethical " multi-million dollar" company.