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The Maids of Scottsdale

House Cleaning, Window Cleaning, Blind Cleaning,

About us

The Maids of Scottsdale offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.

Business highlights

25 years of trusted experience

Services we offer

Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.618 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
11%
3
11%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-18 of 18 reviews

margaret W.
10/2016
5.0
house cleaning
  + -1 more
They were very good. The work was impeccable and everybody was professional. It would be nice if they spoke English.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jenifer F.
06/2015
5.0
house cleaning
  + -1 more
The maids of Scottsdale is one of the best maid services in Scottsdale. They are professional and Jessica is always a pleasure to work with. The availability is no always what I would like it to be due to the high volume of clientele. All in all they do a good job and I'm pretty happy with the service they provided. I used this company for over a year for regular deep clean every 2 months or so. I did however refer them to a neighbor and never received the referral bonus the company states they provide on their website. Also make sure to check the time the maids show up. At one point the maids reported their arrival time as much earlier than when they actually arrived. I believe the time they are at the residence affects the amount of the final bill.
Description of Work: Deep clean service

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$190

Jerry H.
07/2014
4.0
house cleaning
  + -1 more
The Initial phone contact with Jessica went well. She gave us a date and time of July 18, 2014 between the hours of 11:30 AM to 12:30 PM p.m. The three female agents arrived at 12:01 PM. They came into our residence with all their cleaning gear. The three agents wore a golf shirt with their company name embroidered over the left breast. We walked them through the house, explaining what we expected. They went about their work in a courteous manner and finished at 1:40 PM. Just before they quit, their Operations Manager arrived and checked their work. We told him that we were satisfied with the work. All four departed. As this was our first time using a housecleaning company, we do not know, for sure, how to give a proper rating.
Description of Work: They provided housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Gayle G.
11/2013
5.0
blind cleaning, floor cleaning, house cleaning
  + 1 more
They did a wonderful job, the house is spotless! I had 'Crew #9".. Mindy, Shanon, Crystal, and Tamara. They were super thorough, neat, and efficient. They came in like an army and did an OUTSTANDING job..would use them again and would recommend them to all my friends.
Description of Work: Floors, blinds, kitchen, bathrooms, overall, mopping, dusting, etc..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David & Denise A.
10/2013
5.0
house cleaning
  + -1 more
They did an awesome job
Description of Work: "Moving out" cleaning of the home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Burt S.
10/2013
5.0
house cleaning, window cleaning
  + 0 more
They were good and we were pleased.
Description of Work: cleaned the house

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

kevin K.
02/2012
1.0
house cleaning
  + -1 more
Choosing this company was a complete disaster, stay clear of them for sure. They promised to be at our home between 3:00pm and 4:00pm, the day before our whole family came to visit. They knew the importance of the cleaning, and confirmed the appointment a week in advance. The day of the appointment, Jessica left my wife a message and stated they were confused about which family we were, but stated they would plan on being here on time unless we called her back to state it wasn't us(confusing, right?). My wife still called her back because we really needed it done and was then told they didn't have a crew available, and couldn't come at all that day or the next morning. Needless to say, my wife was unbelievably upset. We spent the evening after the kids went to bed cleaning and still didn't have enough time to get it the way we wanted before my family arrived the next day. We just needed some help because it's hard to get things done with several young kids in the house. In the end it caused a stressful situation, which could have been prevented by choosing a more reliable company. They might be great at cleaning, but don't choose them if you want someone who actually shows up when you need them.
Description of Work: We requested a deep cleaning before our extended family arrived. Please read the review of this disaster.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$175

Response from The Maids of Scottsdale
We take pride in our rating on Angie’s List and take all comments seriously as ways to improve our business. We have never had any contact with the husband who posted these comments and phone calls made to the wife in an attempt to clear up the misinformation the husband received have not been returned. The wife scheduled a clean for the morning of February 10, 2012, but cancelled last minute, negating any opportunity to refill this popular Friday spot. She did tentatively reschedule for the following Friday afternoon, February 17th. We called and left a message on the following Wednesday February 15th asking for a return call to confirm the new appointment, as we typically do when we are unsure if the customer may or may not cancel again last minute. There was no answer and no response to the voice mail we left. We called again on Thursday afternoon and left another voice mail requesting confirmation but again received no return call from the wife. Subsequently, we removed her from the schedule and refilled the popular spot with another customer who called to request service. The wife called Friday afternoon at around 3:30 PM asking where her team was and we explained to her that we’d made two attempts to contact her to confirm her appointment and because none had been returned, the spot had been filled. We have received an unsatisfactory rating from the husband for work that was never completed through no fault of our own.

Angeline G.
01/2012
5.0
house cleaning
  + -1 more
I had Them clean my house and they did a really good job. The cleaned a few rooms and did a very good deep cleaning. They were very good at their cleaning job and everything looks nice. The only thing I didn't like was when they swept down the furniture with the floor brush. Otherwise, they did a very good job.
Description of Work: The Maid's came and cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Joanne A.
12/2011
5.0
house cleaning, window cleaning
  + 0 more
I found this company to be punctual, responsive, professional and easy to get in touch with. The supervisor stopped by my house twice before the cleaning to go over what needed to be done. On the day of the cleaning, a crew of 4 arrived, which included the supervisor who spoke fluent English. The crew was punctual, well equipped, had every supply and cleaning tool imaginable and set to work without delay. All of the ladies worked hard for 4 hours + after which all the dirt and grime was gone from the house. They also swept out the garage and cleaned/dusted all the built in cabinets. I received an Angies List discount for a first time clean. I was very positively impressed with the service and results and while I wouldn't say it was inexpensive, it was worth what I paid to get the job done right. The house they cleaned is a rental property I own and I wouldn't hesitate to use them again for cleanings, as necessary, between tenants nor to recommend them to others.
Description of Work: Performed post renovation cleaning of my house in Phoenix after top to bottom house renovation, including window cleaning inside and out and garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Beverly A.
12/2011
3.0
house cleaning
  + -1 more
The girls were very sweet but the price was outrageous. They had 4 people come in to this little apartment. It was chaos and I just wanted a peaceful experience. The head girl was very good. I couldn't keep up with so many people. A man with a clipboard was going around the apartment for awhile. If you could see how small this apartment is you would understand the chaos. She gave me a high price and I told her to come out and measure this place. I said I wasn't going to pay the original price.
Description of Work: They did housecleaning for me.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Response from The Maids of Scottsdale
We place great value in our Angie’s List reviews and are concerned any time a customer feels our service didn’t meet the mark. When we provide an estimate over the phone, we explain that we work in teams of 3 people. Our customers like this because it enables us to complete the work faster, spending less time in your home. The fourth person mentioned was a manager, checking work to insure complete satisfaction. Our managers check numerous jobs throughout the day (at no extra charge) to ensure our quality is kept to our high standards Because price was mentioned to be higher than expected, we researched this particular clean and compared it to the estimate given prior to service. The final price for this clean was 25% less than the estimate even before any discounts were applied. When we did a follow up call to ensure satisfaction as is customary, we were glad to hear all the good comments about the thoroughness of our work and the kindness of our team, but also apologetic when we could not accommodate sending only one person per visit for future services. As we mentioned earlier, the vast majority of our customers prefer a team to clean their home so they are not “inconvenienced” any longer than necessary while having their home cleaned. Again, we take all comments very seriously and strive to provide the best service available.

Gayle G.
10/2011
5.0
blind cleaning, house cleaning
  + 0 more
Cleaned blinks, vacuumed corners (main vacuuming was already done before they arrived), cleaned blinds in all rooms, cleaned baseboards, wall edges/corners, and dusted. Nice job!
Description of Work: Three nice professional gals came with every mop, bucket, and vacuum in creation. The house was 95% clean when they arrived so much was a 'touch up'. Wanted blinds cleaned primarily...overall they did a good job..missed a few spots but all in all a very good job. They also cleaned baseboards, wall/corner areas and did an excellent job. The gals were super professional, didn't stop a minute and were polite and hard working. Will recommend them to friends and relatives.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

RALPH B.
11/2010
5.0
house cleaning
  + -1 more
They were good and very reasonable in their price. They arrived as expected and did a quality job.
Description of Work: They did a full cleaning of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

PATTI S.
11/2010
5.0
house cleaning
  + -1 more
My house had not had a thorough cleaning in months as I started a new business of my own. The Maids were thorough, efficient, cleaned in all the areas I expected and some I didn't. They did follow-up to be sure I was satisfied - which I was: completely.
Description of Work: Thorough fall housecleaning, including patio doors, brass furniture, and many areas that I didn't even expect them to clean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Anna Marie W.
10/2010
5.0
house cleaning
  + -1 more
The work was terrific. The team was diligent and focused on meeting the needs that I had asked for.
Description of Work: The maids cleaned the house, which had not had a thorough house cleaning for a while.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Clyde C.
06/2010
5.0
house cleaning
  + -1 more
They were very thorough. They missed one table top, and were very embarrassed when I pointed it out. Overall, they did an excellent job.
Description of Work: They cleaned the whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$295

virgil M.
04/2010
4.0
house cleaning
  + -1 more
I was happy.
Description of Work: In their defense first, the workers had to work around an electrician that was doing work in the house as well. We did not know the Electrician was going to start working, we thought he was only coming to do an estimate. We had a bit of communication proplems, but all in all, we were able to communicate. A week after the cleaning, I cleaned the bathrooms and was rather surprised with the dirt that I was watching come up. They did miss the dining room window. However, knowing that they were trying to work around other service people, that was not easy, I would have to say I was over all happy with the clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173

SUE F.
06/2008
5.0
house cleaning
  + -1 more
They send out teams. They are very thorough. They are businesslike. They get in and they get it done. They bring their own supplies. They have really good equipment.
Description of Work: They do whatever I want them to do. They clean floors, dust, clean the bathroom and kitchens, clean the window sills and the inside of the windows, and various other household chores.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Laurie D.
01/2006
3.0
house cleaning
  + -1 more
Had The Maids service my home for several months, every other week. Problem with scheduling, as they did not have a regular schedule. Also, the work was not up to expectations. When dusting and vacuuming, nothing was moved so dust bunnies remained. I really disliked picking up and light cleaning before they got here so they would not miss spots. I think services are over priced.
Description of Work: Full house cleaning; mopping, dusting, vac.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$165

Response from The Maids of Scottsdale
WE HAVE ALWAYS FOCUSED ON IMPROVING ALL LEVELS OF OUR SERVICE DELIVERY AND WILL CONTINUE TO DO SO. THIS PERSON WAS A CUSTOMER IN 2005. WE NOW HAVE SPECIFIC TEAMS THAT SERVICE CERTAIN GEOGRAPHIC AREAS. THIS ENABLES US TO TO ASSIGN TEAMS TO OUR CUSTOMERS SO THE SAME TEAM ARRIVES AT THE SAME HOME AT APPROXIMATELY THE SAME TIME WHEN OUR CUSTOMERS ARE ON A REGULAR SCHEDULE. THIS ENABLES US TO OPERATE MORE EFFICIENTLY AND WE BECOME MORE AWARE OF OUR CUSTOMERS NEEDS. WE HAVE ALSO IMPROVED OUR TRAINING PROGRAM SO ALL EMPLOYEES ARE CERTIFIED USING TRAINING VIDEOS AS WELL AS WORKBOOKS. THE TRAINING IS COMPLETED BY ONE OF OUR FIELD MANAGERS IN A CLASSROOM ENVIRONMENT AS WELL AS SPECIFIC TRAINING HOMES BEFORE BEING ASSIGNED TO OUR TEAMS AND CUSTOMERS.

    Contact information

    2521 East Bell Road, Phoenix, AZ 85032

    http://www.themaidsscottsdale.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Window Cleaning,
    Blind Cleaning,
    Floor Cleaning and Waxing,
    Home and Garage Organization,
    Carpet Cleaning

    FAQ

    The Maids of Scottsdale is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Maids of Scottsdale accepts the following forms of payment: Check,MasterCard,Visa
    Yes, The Maids of Scottsdale offers free project estimates.
    Yes, The Maids of Scottsdale offers eco-friendly accreditations.
    No, The Maids of Scottsdale does not offer a senior discount.
    No, The Maids of Scottsdale does not offer emergency services.
    No, The Maids of Scottsdale does not offer warranties.
    The Maids of Scottsdale offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services

    Contact information

    2521 East Bell Road, Phoenix, AZ 85032

    http://www.themaidsscottsdale.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed