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The Cleaning Authority

House Cleaning


Services we offer

Green home cleaning.

Reviews

2.77 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
0%
3
0%
2
0%
1
57%


Rating CategoryRating out of 5
quality
2.8
value
3.0
professionalism
1.8
responsiveness
2.4
punctuality
4.4
Showing 1-7 of 7 reviews

judy P.
06/2018
1.0
house cleaning
  + -1 more
The owner made a big effort in the beginning but after a couple of cleans several items from my daughter's bedroom went missing, makeup and sports bras. I contacted the owner and she was unapologetic. She did admit that there had been other complaints about items missing with this crew and that one of the women had been fired. The owner did not offer to replace missing items or reimburse me. Several days later I called her and asked her to refund the price of the cleaning, She agreed to do so (after my request) yet never apologized. Don't bother with this cleaning company.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0


Lloyd S.
07/2017
5.0
house cleaning
  + -1 more
The did a deep clean prior to beginning their service. I was totally amazed by the quality of their work and how the house looked when they finished.
Description of Work: House cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Cyril G.
10/2016
5.0
house cleaning
  + -1 more
I've been using them for eleven and a half years.
Description of Work: I use Cleaning Authority for regular housecleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Cyril G.
10/2016
5.0
house cleaning
  + -1 more
I've been using them for eleven and a half years. They come every two weeks. Sometimes they do a little extra. Sometimes they miss little things here and there that I have to call them up on, they'll leave a light on or forget to do something. They definitely do a good job. They need to have more consistency with the crew they send out, sending the same people out versus different people.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Paul B.
07/2013
1.0
house cleaning
  + -1 more
I felt I came up with a very negative impression, it was like there was so much arrogance, it was unreal. They have their set rules and they wouldn't bend for anything and in my opinion she was the customer, not me. They have a plan and you only go by that plan and they were extremely expensive and I said can you come in and do a thorough cleaning like once a month and she goes no, we don't do that, we have these programs and you have to buy a series to get involved and I'm just like, leave, I never want to see you again. Her arrogance, you can cut it with a knife and they're too expensive. I didn't have the experience of their cleaning, just the quote. They acted like they didn't need my business, like if I were in business I would follow-up and say, what do you say, you think you might use us in the future, blah blah blah, nothing.
Description of Work: We talked to The Cleaning Authority and we had a difficult time with them, it was kind of funny, they didn't treat us like customers, they were telling us what they would do rather than asking us what we wanted them to do, it was kind of an odd situation, we didn't appreciate their attitude.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Carole S.
11/2012
1.0
house cleaning
  + -1 more
We used this service for 3.5 years. In the past 4 months, we have had several items go missing. On 11/1/2012, an expensive diamond ring was stolen. Paula, co-owner of this franchise, was called on her cell telephone number, a number she had provided to this customer to be called for problems, cancellations, etc. On 11/1/2012, at approximately 7:00 p.m., AT THE TIME I GOT HOME FROM WORK AND DISCOVERED MY JEWELRY WAS GONE, I called to advise Paula that one of my diamond rings had been stolen by one member of her cleaning crew as no-one else but husband had been in the house all day. Paula was rude, discourteous, and dismissive. She acted as if the call was intrusive and the incident of no consequence. When my husband followed up with her on 11/2/2012, she advised, although we discharged them as housecleaners on 11/1/2012, that we were no longer allowed to call her cell phone, were not allowed to call any of her staff cell phones, and, again, was rude, dismissive, and downright put out that we would call and report a theft not only to her, but to the police, notwithstanding the ring was purchased for over $3000.00. For a service that had been contracted for longer than 3.5 years continually, to act in such a manner, appears to be reflective of possible company unethical actions, and certainly, unprofessional actions. When we contacted the corporate offices for follow-up, we were routed to an answering service, and our calls have yet to be returned. This, in itself should be BUYER BEWARE of not only the franchises, but also the corporate offices. If corporate does not care enough to ensure that its franchises' treat its customers with honesty, then certainly the franchise will not treat the customer with honesty, integrity, or with courtesy. BUYER BEWARE, or in this case, contractee beware. Theft, misconduct, rudeness, threats, all have been experienced by this consumer from this company.
Description of Work: Housecleaning services every two weeks, for 3 1/2 YEARS.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$100

Ellen H.
06/2012
1.0
house cleaning
  + -1 more
It was going to cost $150. 2 women for 2 hours total. The charged my CC without permission. They told me they were there for 4 hours, and decided to charge me $280. That?s not what we agreed upon. I was out of town at the time. They never said they were going to charge me more. It was a very average job. They are not consumer friendly. They were screaming at me on the phone when I called them about this. They were very unwilling to work for me. The communication was terrible and charged me more than the agreed upon amount.
Description of Work: They came out to clean the house and did an average job.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$280

    Contact information

    2215 N 18th Dr, Phoenix, AZ 85027


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    The Cleaning Authority is currently rated 2.7 overall out of 5.
    No, The Cleaning Authority does not offer free project estimates.
    No, The Cleaning Authority does not offer eco-friendly accreditations.
    No, The Cleaning Authority does not offer a senior discount.
    No, The Cleaning Authority does not offer emergency services.
    No, The Cleaning Authority does not offer warranties.
    The Cleaning Authority offers the following services: Green home cleaning.

    Contact information

    2215 N 18th Dr, Phoenix, AZ 85027