SUN VALLEY STONE WORKS INC

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He was wonderful. They were willing to work with me.

Our experience with Sun Valley Stone Works was wonderful from the help getting started with stone selection to the installation.  A highlight of the project was the installation. Some modifications had to be done to the back splash.  The installer was a true craftsman in cutting and polishing the stone on site. The results were better than originally planed. To sum up our experience with Sun Valley Stone Works,  it was magnificent and we plan to have them do more work for us.

The fabrication of the counter tops was of poor quality. The installation was even worse. There was one delay after another with the installation. There was one excuse after another. My wife waited home for hours and hours for this company to come. Some days Janie  Bahoura, (the owner) would call and offer my wife an excuse why the installers would be late, sometimes she wouldn't call. Sometimes the installers would show up and sometimes they wouldn't show, sometimes they would show up without an appointment,  but Janie Bahoura always had an excuse whether before or after the fact. The work done was of such poor quality that we requested some of the kitchen be remade. Wally Bahoura, Janies husband, told us that he was very unhappy with the idea of remaking the kitchen countertops because he would be losing money. Who would tell a customer that?
        He and Janie Bahoura blamed the cabinet maker for the poor quality of the counter tops. However the cabinets were installed before Wally Bahoura took the measurements for the counter tops. The cabinets were of excellent quality both of fabrication and installation. I am a lay person but I could see how meticulous the cabinet installers were and how sloppy, messy & slovenly Sun Valley's installers were. After Wally's heated arguement with the cabinet maker (who in my opinion was correct) Janie offered to do everything and anything to make us happy. She truly did try to rectify the situation. Janie and Wally Bahoura had their installers try to fix the poor quality countertops in the kitchen. Every attempt to repair the poor quality made the situation worse. The lines and angles on the counter tops were not cut straight. The counter tops do not fit on the cabinet boxes properly or symmetrically. After all of Janie's excuses and promises my wife and I had enough of this company and told them not to come back. One of her best excuses was that the lighting in her fabrication shop was inadequate.
       In return for my promise not to file a complaint with the Arizona Registrar of contractors she gave us a discount of $2,400.00. Just yesterday the bottom fell out of the custom made kitchen sink that Sun Valley fabricated and installed. It appears to me that there were voids in the epoxy application and no re-enforcements were used to support the bottom of the sink. When the bottom fell out of the sink it damaged the cabinet and plumbing, causing a water leak and water damage inside the cabinet box. Janie does state that she told us that the sink would have to be reinforced but neither my wife nor I can recall that conversation. Janie also states that she told us that since the sinks were custom made, they would not drain properly, my wife and I do not recall that conversation either.
 I would not recommend that Janie and Wally Bahoura install counter tops in your home or business.