Sullivan Moving and Storage Phoenix

I have moved to 16 cities across 8 states and I can safely say that Sullivan is the absolute WORST, most inept, and CRIMINAL of all the moving companies I've ever dealt with. I know that's a very serious implication, but after they "lost" my wedding ring (most likely stolen considering none of my other cheaper jewelry was touched) and "lost" my gold and silver coins that I've had for 30 years as an heirloom from my grandfather, not to mention the countless damages to furniture and boxes crushed to an almost comical level.... calling them inept and criminal is a very warranted implication. Furniture that has survived countless previous moves without a scratch were dinged, broken off, and crushed (all packed by them). All 6 or 7 of our wardrobes were opened by them and had other boxes stuffed inside, even though we never gave them permission to go through our belongings and were told by the account manager that "shouldn't" have happened. Little wonder how small expensive items went "missing." It's painful enough to lose items near to your heart, it's entirely another to be jerked around FOR A YEAR AND HALF AFTER YOUR MOVE by their "claims" department after you jump through their ridiculous hoops and Mayflower tries to gaslight you like you're the one responsible for all their carelessness. They covered the damaged furniture (a paltry $1500) but refused to cover the ring and coins. And because our driver and movers didn't notate my ring as missing on a piece of paper (apparently me sobbing in the middle of a storage unit parking lot wasn't enough to make them write something down), they have denied reimbursing me for the ring twice. Even though I called and emailed them the day it happened. Yet another shining example of their incompentence and flat out criminal behavior. But back to the move itself.....due to a "driver shortage" (which apparently was a real thing back in Sept 2021), our belongings were kept in storage by Sullivan for nearly TWO MONTHS. We were told it would take about a week to have our items driven from AZ to VA, but after a series of excuses by them, we moved end of September and never saw the entirety of our things until mid November. Due to "overflow" issues, about 2/3 of our stuff made it onto the truck and the rest wasn't sent out for another month. The guys who handled our stuff in AZ were actually quite competent and careful, but once everything made it to the east coast and got contracted out, the movers were incompetent and literally tossing our boxes to each other in plain view of all of us. And the day of our delivery is when I noticed my wedding ring was missing. Every single piece of furniture and three bikes were disassembled with parts taped and no way of knowing how to put them together again. My husband has spent hundreds of dollars getting his two bikes reassembled again. I've never had a mover disassemble every single bolt of every item like an autistic kid on cocaine. My mom's stuff was so disassembled with no markings and bolts loose everywhere that she just gave up and bought new furniture entirely. I can tell the storage site wasn't temperature controlled because our candles all melted and my husband's high end speakers sustained warping from the Phoenix heat. And did I mention the two types of cockroaches we suddenly acquired after getting our things back? Never had cockroaches before. And anytime I tried to speak with our account manager about our worries or issues, I was lectured like a schoolgirl that we "should have taken high value items with us." I can't fit all my animals, plants, suitcases, and every high value thing I own into a single SUV! It's ludicrous. They take no responsibility for their poor decisions. You expect a moving company to move your items safely from point A to point B. That's their job. And yet somehow I'M responsible for that??! I will forever hate myself for not digging deeper into the company and their reviews, because I would have my ring, my coins, and my sanity still.

unknown

It worked out very well. They were timely, met their delivery when promised, and were very professioanal.

Sullivan was supposed to deliver a new TV to our home in Winslow. When I called to check on the shipment I was told that the driver had mistakenly delivered our TV to Tuba City and they could do nothing to fix the issue until the following Thursday (a week away). The company is not willing to do anything to fix their mistake.

They were professional, true to their word, and fairly easy to work with given that they are a moving company.