RAINBOW INTERNATIONAL RESTORATION AND CLEANING

"THANK YOU AND WE DO WELCOME COMMENTS FROM ALL OF OUR CLIENTS. I AM ALWAYS INTERESTED IN COMMENTS THAT SAY "USE HIM WITH CAUTION" AS THOUGH WE DID NOT DO WHAT WE SAID. I PERSONALLY SPENT ALMOST 30-40 MINUTES WITH THE CLIENT ON THE PHONE WHICH IS 3 TIMES THE USUAL TO BOOK A JOB. GRANTED ONE CAN HAVE A BAD DAY AND EVERYTHING GO WRONG, BUT THIS WAS NO SUCH DAY AS THE BEGINNING COMMENTS RECORD. 1. PRICE WAS EXACTLY KNOWN BEFORE WORK BEGAN, 2. CLIENT FELT SHE PAID TOO MUCH, OF WHICH I'M ALWAYS SURPRISED WHEN SOMEONE FEELS THEY KNOW THE COST OF DOING BUSINESS. TRAINING, UNIFORMS, EQUIPMENT INSURANCES NOT TO MENTION WAGES. NATIONWIDE COSTS SURVEYS TELL US IT COSTS ABOUT $85-$90 JUST TO SHOW UP AT THE DOOR. OF WHICH MANY COMPANIES HAVE ADDED FUEL SURCHARGE, WE HAVE NOT 3. LEAVING BOOTIES IS STRICTLY FORBIDDEN BY OUR CORPORATE POLICY BECAUSE OF THE LIABILITY OF SOMEONE SLIPPING AND BREAKING SOMETHING. WE WERE THE FIRST IN THE INDUSTRY TO USE SHOE COVERS AND NOW FIRST TO REFRAIN. 4. THE CARPET WAS WETTER BECAUSE OF THE PROTECTANT APPLIED AFTER CLEANING. PLUS OUTSIDE HUMIDITY LEVELS WERE VERY HIGH TAKING LONGER TO EVAPORATE. 5. THE TECH WAS AWARE OF THE PROTECTANT TO BE APPLIED BUT BECAUSE THE CLIENT DID NOT WANT THEIR SPOUSE KNOWING WE MIGHT APPLY IT, AND WAS ONLY TO BE ADDED IF CLIENT INSISTED.(WE DO NOT GET IN THE MIDDLE OF DOMESTIC DIFFERENCES). 6.CREW WAS PROVIDED WITH JOB REPORT AND ALL MATERIALS WERE ON THE TRUCK. SOME SERVICES THAT MAY BE ADDED BY CLIENT AFTER ARRIVAL MAY NOT BE PROVIDED AT THAT TIME. 7.CARPET EDGES NEXT TO BASEBOARD CAN'T GET CLEANED (CLEANING TOOL DOES NOT ALLOW US TO GET RIGHT NEXT TO THE BASEBOARD)AND SOMETIMES FILTRATION FROM AIR SYSTEM MAY LEAVE SOOTY UN-CLEANABLE AREAS NEXT TO BASEBOARD. WE RESPECT THE CLIENTS HOME AND TRY NOT TO DING ANY WOODWORK. 7. SCUFF MARKS? COULD OF HAPPENED AFTER WE LEFT IF SOMEONE IS WALKING ON CLEAN CARPETS WITH DIRTY SHOES, COULD HAVE BEEN STAINS THAT TOOK LONGER TO GET UP, I'VE SEEN A LOT OF STUFF IN 20 SOME YEARS. THE MOST DISAPPOINTING THING IN ALL OF THIS IS THAT WE DO OFFER A 30 DAY GUARANTEE TO ALL OUR CLIENTS, IF THEY WOULD HAVE CALLED WE WOULD AND HAVE ALWAYS REMEDIED THE SITUATION. IF THEY DON'T CALL WE NEVER KNOW IF THERE IS A COMPLAINT. ALSO, WE INTERVIEW CLIENTS AND RATE THEM TO SEE IF WE WOULD DESIRE TO HAVE THEM AS A LIFETIME CLIENT. WE GOT NO NEGATIVE FEEDBACK FROM THE CLIENT TO THE TECH, WHICH ASSURES US IN MOST CASES THE JOB WENT WELL. WE DO HAVE A PERSON WHO DOES FOLLOW UP CALLS BUT SHE WAS OUT OF THE OFFICE 2 WEEKS ATTENDING TO HER PARENTS WHO HAD FALLEN ILL. WE WILL STILL BACK OUR GUARANTEE ONLY IF THE CLIENT FEELS IT WILL SOLVE THE SITUATION AND HOPEFULLY RESPOND WITH A MOST FAVORABLE REPORT. A PERSONAL WORD- WE HAVE NEVER BEEN IN BUSINESS TO PROVIDE BAD SERVICE ONLY EXCELLENT AND HONEST HARD WORK SINCE 1988 AND OUR WEBSITE HAS VIDEO TESTIMONIALS FROM REAL LIFE PEOPLE. IF WE ARE BEING COMPARED TO THE DISCOUNT CLEANERS I WILL ADMIT WE ARE NOT THE CHEAPEST NEITHER ARE WE THE HIGHEST. THE TECH ON THE JOB HAS TEN YEARS OF EXPERIENCE AND IS CERTIFIED BY THE IICRC, AS WELL OUR FRANCHISE IS A IICRC CERTIFIED FIRM. THESE CREDENTIALS COME ONLY AFTER EXTENSIVE TRAINING AND TESTING AND SHOULD BE THE FIRST QUESTION EVERY CLIENT ASKS BEFORE HIRING ANY CARPET CLEANING OR PROFESSIONAL SERVICE COMPANY. ARE YOU IICRC CERTIFIED? THANK YOU AGAIN FOR A FORMAT TO OPEN HEARTEDLY RESPOND TO COMMENTS THAT AFFECT A PERSONS BUSINESS AND A ANOTHER PERSONS EMPLOYMENT."