Fast Movers LLC

It was the worst service we have ever seen. They showed up almost two hours late, they were slow and not professional. To top it all off, they dropped multiple items. They broke our dining room table, TV stand, and two dressers. We immediately contacted the office, while the movers were still there. We sent pictures of the damage and their movers at our house. They are now claiming they did not do the move and they have no record of the move. They did not provide an invoice and are forcing us to take them to small claims court. DO NOT EVER USE THIS COMPANY. They are rated D on the BBB website- wish we had checked that before the move.

I heard about fast movers from a friend of the owner Ali. We were given a special rate which was negotiated via text message to move our items from Gilbert to Scottsdale. The next day the two movers arrived, one of them had no experience as a mover and expressed that it was his first day. All of the items were located in the garage and about 70%of things were boxed with the rest being furniture and odd shaped items like a space heater. The 2 young guys showed up promptly and began to load the truck. When loading furniture they did not use moving blankets. When asked they said they weren't using them because of the special rate we were receiving, I called and text messaged the office and then the boys began using moving blankets. It's important to note that everything in the garage had been moved 3 days earlier in a 26 foot uhaul truck with room to spare. As the boys were about 2/3 loaded they began to leave a large void in the middle of the truck and remarked that a second trip would need to be made. I contacted he office to inform them that the truck was very poorly packed and sent pictures of the massive amount of open space and unsecured load. I was told that they boys would unpack the truck and reload it to ensure it would all fit in one run however by the time to office was able to get a hold of the boys they were already on their way with a loosely loaded truck up to our Scottsdale Home. I met the boys at the house and they asked for a payment of $300+ prior to unloading, I called my friend who knew the owner and he came over promptly and the boys began to unload the truck, after they had freed up some space they left again with the truck partially loaded to pick up the remaining items that should have been in the truck on the first run. They returned and continued to unload the truck. As they were unloading we began taking pictures of all of the damaged items. A brief summary of the damage was as follows: Boxes smashed and contents crushed, light weight boxes were placed on the bottom and heavy boxes were placed on top of them. Boxes were ripped by the movers Dolly's Plastic moving buns were broken and debris was hidden in a closet. 50" Tv screen was cracked The BBQ grill wheel was cracked and the side burner was bent. Some heavy duty bins were part of the move and they have yellow lids, the yellow lids were stepped on and had shoe prints along with broken items inside from the compression. The drawer lock rail on a craftsman tool chest was bent and had to be bent back in in order to be removed from the chest, the chest also had paint worn and scratched off of the side and back, the tools and drawers were all mixed from the chest being tipped or laid on its back. My wife has one prize piece, a pottery barn white linen entertainment center, we are not wealthy and this was her baby, when the boys loaded and unloaded it they placed other items in top of it without protection and left black stains on multiple parts of the cabinet, there were also black shoe prints on it. When asked about the cabinet one of the movers said he didn't do it but the other said yes he did. They broke the door to a bedroom with a dolly and we are finding more and more broken items as we go through the aftermath from their carelessness. I offered to pay the boys in cash for their time at the rate they told me they were paid $12 & $9 per hour minus the travel time for them having to make a second trip because they didn't load correctly in the first place. I was told no, you can work it out with Omar. I reached out to one of the owners (Omar) about the damage and asked how I would be compensated for everything and was told that I declined the insurance which when offered by the boys at the time of moving would have changed the agreed upon rate of the move. The other owner Ali then asked my wife via text message when I would be paying him since he doesn't work for free I had offered to pay the boys that day but was declined and have not received any invoice from this company. I asked about compensation for damages and was told that I would be sued. I have never had a bad experience with a moving company until I met with Fast Movers. The primary issue is that neither of the movers were actual movers and had no idea what needed to be done, I can't really blame the boys for not being trained on how to move things as that was due to negligence on the part of Ali and Omar who operate Fast Movers LLC,but many of the damages that occurred were from lack of common sense, I.e. Heavy boxes go on the bottom and light boxes go on top ( everything was staged in the garage heavy on bottom light on top). I would love to have a reasonable outcome from the thousands in damage that were caused by Fast Movers and will update this review accordingly. I posted a review to Yelp! after which time the owner Ali finally made contact and said he would only meet with me on the condition that I would remove the review and pictures from Yelp prior to meeting. I disagreed since there had been no good faith effort shown by the owner Ali nor any other representative of the company. Prior to the Yelp review we had been told that Ali would contact us sometime M-W to come out to survey the damages we suffered by his company. During that time Ali did not make contact nor did anyone from Fast Movers attempt to resolve the situation. No one from the company made any attempt to resolve the situation until the review was posted to Yelp. On 6-13-16 a message was sent to Ali to see if he was going to meet to assess the damages and he replied “I’m sorry but I feel no resolve can occur based on keeping negative publicity out there”. The owner has demanded that I remove an honest review or he will not make an attempt to resolve the damages his company caused during our move, this is unethical and seems to be a continued representation of the company. I posted a review to Yelp! after which time the owner Ali finally made contact and said he would only meet with me on the condition that I would remove the review and pictures from Yelp prior to meeting. I disagreed since there had been no good faith effort shown by the owner Ali nor any other representative of the company. Prior to the Yelp review we had been told that Ali would contact us sometime M-W to come out to survey the damages we suffered by his company. During that time Ali did not make contact nor did anyone from Fast Movers attempt to resolve the situation. No one from the company made any attempt to resolve the situation until the review was posted to Yelp. On 6-13-16 a message was sent to Ali to see if he was going to meet to assess the damages and he replied “I’m sorry but I feel no resolve can occur based on keeping negative publicity out there”. The owner has demanded that I remove an honest review or he will not make an attempt to resolve the damages his company caused during our move, this is unethical and seems to be a continued representation of the company. I notified Ali that my review was of the services performed by his company and that it was unfortunate that he would demand a review be deleted to address the damages caused by his company and he replied “ Your not even a customer as well. When payment is given I can make a request toward accepting you’re a customer {sic}”. This fact that a company would demand a payment to consider assessing the damages they caused is disturbing. I would highly recommend using a different moving company with good reviews.