ALERT CLEANING SVC INC

Customer service is very poor. My parents passed away and I was getting their house ready to put on the market. I reached out via their online form to request a quote and let them know that the house was being staged for real estate photos. The emails I received in response and other follow-up correspondence was difficult to read, had poor grammar and links didn't work. I let them know what dates/times I was available and they responded with completely opposite days/times and didn't even acknowledge the dates I had suggested. Then the day of the scheduled cleaning I get an email saying they need my credit card on file before they will go to the house. I explain that I will pay the invoice once it is sent but they insisted on having our credit card before the service. Then they charged the card before the service was even complete (1 hour into 5 hour cleaning) and said my husband called and asked them to do that. When I said that wasn't true they called him a liar.