Mr. Misters Inc

Service Provider Response

Dear Mr. [Member Name Removed]: You stated the work was completed on 12/12/2016. We've had no one to your location since we Winterized your system on November 22, 2016. I am saddened by your statement "they only want to come out When they make money". You were in the hospital the day I Winterized your system and you expressed your appreciation. I told you the normal charge for a two-zone system like yours is $175 but since it was so recently installed and saw little use that I would only charge $100 for Winterizing. You were concerned about payment. Because you were in the hospital I said we could wait until my return visit in the spring to collect. A detailed copy of our winterizing service (MR. MISTERS WINTERIZING AND SPRING SERVICE AGREEMENT) was emailed to you at 12:45PM on November 1st. In our agreement, we detail the charges and we also state what needs to be done, either by us or anyone you choose. We state why it is important that this service be done whether by us, by you, or by anyone you elect to perform the service. We even offer free phone assistance to anyone performing the service. For your convenience, another copy of our Winter/Spring Service Agreement is below: AZROC 877-692-9762 ROC300926 Mr. Misters Inc. CR54 MR. MISTERS WINTERIZING AND SPRING SERVICE AGREEMENT It is time for our COOL customers to consider winterizing your misting system. Your warranty does not cover damage caused by freezing. Unfortunately some of you know from experience that these repairs can cost several hundred dollars. Mr. Misters offers a two-part service to our valued customers that include both winterizing your system and a spring start-up at a discounted labor cost of $250.00. (*) You may pay the full combined amount of $250.00 or $125.00 per visit plus parts. * For customers with multiple zones there is a charge of $50.00 per additional zone and $50.00 per additional pump. Winterizing Service Pump: Drain water from filter housings Disconnect and relocate to your elected safe storage area (usually a garage) Arrays/Lines: Connect air compressor to the pump end of each line to purge the water from the feed lines and misting arrays. Remove and re-install nozzles as necessary to maximize the purging of water from the lines. Tape off open ends of all lines to keep out unwanted debris and creatures. Spring Start-up Service Pump: Drain and replace pump oil with fresh 30 weight non-detergent oil (no added charge) Replace filters as necessary. Oil and Filters should be replaced after each 500 hours of operation or annually. Filters will be replaced at their current retail price -10%. Re-install and perform an operational test of the entire system. Arrays/Lines: Nozzles or other components of the array that fail the test will be replaced at the current retail price -10%. If you have spare nozzles they can be used where needed. Replaced nozzles can be cleaned and used as spares. Benefits of this service: 1. Avoid costly damage caused by unexpected freezes. 2. Begin the season with a well serviced operational system. 3. Get a free pump oil change and save 10% on all parts. Please accept or reject this offer via return email. Do not hesitate to email us any questions or concerns you have. If you choose to perform this yourself and have any questions, feel free to ask them. The important thing to us is that your system is properly maintained and is protected against an unexpected freeze. Those accepting this offer will be receiving our schedule by November 1st. Disclaimer: This agreement is not a warranty and does not extend any existing warranty period or change any existing warranty coverage, stipulations, or limitations, verbal or written. Although this work is intended to reduce the chance of damage to the misting system caused by freezing it is not a guaranty nor intended to represent a guaranty against any type of damage that might occur by any cause. * For customers with multiple zones there is a charge of $50.00 per additional zone and $50.00 per additional pump. Please respond via email by November 7th if you would like an appointment to winterize your misting system. We expect more than a hundred customers signing up for this year's service package so please accept our thanks in advance for your patience and understanding. Thank you for choosing Mr. Misters. We appreciate your business very much. Best Regards, Duane Duane Dempsey Mr. Misters, Inc. 480 390-6627 AZ ROC #300926 [Hyperlink Removed]