Direct Service Overhead

Friendly and professional service tech

These guys were amazing, friendly, most of all professional. They quickly identified the issue and made the repair. Also, they offered up other troubleshooting tips to try before calling again. If you’re looking for garage repair, then look no further. You will not be disappointed.

The tech was on time and corrected the issue, however, there wasn't an actual issue with the garage door. He made a minor adjustment to the screws holding the sensors to the garage door. Due to the loosened screw the sensor was causing the door to not close. He was there for 5 minutes and didn't actually have to fix anything, but I was charged $55. I am fine with the fee, but when I joked they needed a troubleshooting line he rudely responded "It's called Google." I'll be taking my business elsewhere in the future.

Came on time and charges were reasonable.

I initially gave them a very poor review because I believed the service person had installed a new system when only a repair was needed. Although he said the broken part was unavailable my search indicates he could have gotten the part online through the manufacturer, and we could have waited for it. He could have explained the choice better, and that is why I rated them lower for customer service and value. Still, having thought about it, I am somewhat comfortable having a new system rather than an older, repaired one. More than you want to know!!

NOTHING CAME ON TIME DID THE JOB

Good overall experience.

This is someone that is interested in taking care of your repairs with little or no replacement parts required if that is possible. Very good experience....

They were prompt in all aspects of communication leading up to the appointment. Gave a quote consistent with others, but was most responsive. Tech, Jeremy,notified that he was enough route and that traffic was delaying him. Upon arrival, he was professional and considerate. During assessment, he observed that other parts appeared to be replaced and were substandard. I appreciated him pointing this out as it was obvious once he did. That said, since this was unexpected, he offered to do the additional work at a discount. All in all, great service, great company!

Very pleased, now confident

Prompt,asked questions,made certain l was satisfied with quality of service.

Repairman was on time, fixed our issues quickly, and didnt charge me an arm and a leg.

He was timely- Fixed my door the same day - was in and out in less than an hour and reprogrammed the door for me.

Called in their morning responded within one minute, the job was done before noon.

They are great. Did the job professionally, gave me some tips to maintain the door, very friendly and just a really good company to have work for you.

Man Travis did a great job very knowledgeable, friendly,energetic great prices would definitely use again.

They came out less than 24 hours, after I spoke with them. They’re very fast and awesome.

Very expedient!

very professional and courtes would highly recommend him to others

Outstanding response time. Very professional and courteous. Clearly explained what work was needed and why.

Outstanding Service Technician dispatched, worked with me to show me all the issues personally, made a recommendation to the repairs needed, and then was able to complete the repairs in the time promised. Would highly recommend.

Travis with Direct Services was prompt and very professional. I would recommend this company to any potential homeowner. Over the years, I have used many garage door companies, Direct Service Overhead is by far the best.

hire this company if you garage door needs attention

Professional and honest with what needed to be done. Excellent work !!