Founded 1995 • With Angi since May 2009
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-13 of 13 reviews
Nancy M.
03/30/2017
Only cleaned part of the sofa and didn't get spots out or get it cleaned. I got an estimate from them and after they did the job, they tried to charge me $20 more than estimate with no reason why. Tech accused me of "trying to Jew me down". Refused to clean back or side of sofa. I requested a refund from owner as I was going to have to hire someone else to do the job right. He refused. I called another company and their rep came out. She also said the sofa wasn't properly cleaned.
Description of Work
Sofa cleaning
Category
blind cleaning
Shirley L.
12/01/2014
JohnDavid O.
07/22/2013
Shirley L.
06/15/2013
They are the most professional and personable group of people I have dealt with. Went above and beyond service requested with no additional charges. If they thought it needed to be done they just did it! You just don't find service like that today! Good Christian values and would rather give free service than have a disappointed customer. Anyone that doesn't agree would be wrong I have used this company for over 8 years and never had a complaint!! Use them for anything if you want good service
Description of Work
Full house cleaning of carpet and stripping of waxed office floor and rewax
Category
carpet cleaners, house cleaning, floor cleaning
Michelle H.
05/25/2013
We had a major flood in our apartment complex due to heavy rains. Water pouring out of the bathtub and comodes. Mud and water. 7:30 in the morning. This affected all 4 apartments in our complex. In my panic, I called the first company in the phone book for flood clean up. Yes they responded quickly, but that was just the beginning of a downhill ordeal. This was an extremely overwhelming thing to happen to anyone. You just deperately need it fixed. Add in to the situation a spouse who is very ill and you are at wits end. A company that specializes in this kind of clean up would be expected to provide their own tools of the trade. Such as towels, brooms, mops, etc. Not the case, most all of my cleaning items needed to be replaced due to disappearing after the event. Also one of the crew was just flat out rude to my husband at one point. Not what I would call professional service. There were 4 area rugs that they took to clean and sterilize. I began to worry after 2 weeks of not hearing back from them. Several phone calls later, numerous assorted excuses, 46 days had pased. They finally delivered them to me.. With assurances that they were finished. They were NOT CLEANED at all. The huge plum of dust that billowed off the shag rug was my first clue! Closer examination of all rugs indicated that none of them had been cleaned at all. I had to throw them away because of my husbands health condition, the rugs were not SAFE for him to be around. To say I would never reccomend this company again is an understatement.
Description of Work
Water and mud clean up after a flood. Area rug cleaning.
Category
carpet cleaners, house cleaning, water damage restoration
Service Provider Response
The first day on this job our company worked from 7.30 AM until nearly midnight. Mrs. [member name removed] expressed sincere appreciation the entire day and at the end of the job that week, for the extra attention she got in her apartment... things like free bottles of extra cleaner & additional air scrubbers to ensure her husbands safety... I learned from the BBB (where she also filed a complaint) she was unhappy with the length of time it took to clean her rugs and with the quality of the cleaning... I immediately filled a answer with them explaining that I informed the customer upfront they would take extra time to be done. I knew it would take more than just a "normal" cleaning process... As far as the quality issue, I am speachless. I have photos of the rugs I can make available and statements from the 6 people who worked on cleaning them... Mr. [member name removed] recently had a transplant so we were extra cautious about the rug cleaning & repeated the process multiple times... Mrs. [member name removed] never complained to me at any time. This complaint states that things were missing. This is the first I have heard about that. The city workers and construction company workers were also in her home. All of our supplies were disposable... Gloves, rags by the case and etc... I hope this clears things up... There was a construction company involved, the city & the tennants of a four plex. I believe the other people deserve privacy but I also felt like I needed to respond. We worked hard to impress everyone. We showed up in less than a hour. We extracted all of the floors, cleaned all the floors, packed and help move furniture & furnishings off site, set up air movers, air scrubbers and dehumidifiers, did a chemical application, took measurements and began a monitoring process, took affected materials off site to be cleaned, disinfected & discarded cleaning supplies as needed (to prevent cross contamination), removed & disposed of all saturated carpets and padding, did all necessary documentation for a insurance claim (so she had zero out of pocket costs), we even moved the appliances in the 4 plex (to clean under them) and disinfected the outside porches! We continued with daily monitoring and communicating with the people involved. We did our best to provide a first class job. Regards, Tylinda Milstead IICRC Certified PRO Clean OwnerKari A.
02/25/2013
They always do an above-and-beyond job. We have hired ProClean to assist us several jobs including carpet cleaning, tile cleaning, wood and laminate floor cleaning, housekeeping/after-job-clean-up, oriental run cleanings, water extraction and more.
Description of Work
I am the inside sales person for a local handyman company, and we regularly receive calls for disaster restoration, specifically water damage & extraction. When I receive calls from customers needing this type of work, I confidently recommend ProClean. ProClean does an excellent job with water extraction & dry out. Our company has hired ProClean as a subcontractor on numerous occasions to help us help our customers with water extraction, floor cleaning services & housekeeping services.
Category
carpet cleaners, house cleaning, water damage restoration, floor cleaning, oriental rug cleaning
Kari A.
02/25/2013
WORTH EVERY PENNY.
Description of Work
We had to move out of our rent home quickly & unexpectedly due to some health issues. Moving was exhausting, and knowing that we had to still clean the house thoroughly was overwhelming. We contacted Tylinda at ProClean, and she was able to give us an estimate over the phone based on some basic questions - Was the house empty? What is the square footage? etc. She was able to work with our schedule, and the final bill was exactly as estimated. We went to look at the house one final time before turning over the keys, and it was amazingly clean! We were so grateful.
Category
house cleaning
David D.
08/17/2012
Mark J.
08/08/2012
Kevin K.
05/11/2012
Best put, "THEY ARE THE BEST"!
Description of Work
Pro Clean has been cleaning all of our apartments after move outs. They have done over 300 units so far and saved us thousands on carpet due to removing stains that pass cleaners could not remove. Pro Clean has been doing our carpet starting in 2011 to Present.
Category
carpet cleaners
Jerilyn F.
04/25/2012
He was able to remove the stains and did a wonderful job! He shared ways for me to remove the stains on my own.
Description of Work
I had Pro Clean carpet cleaning come to remove stains on my carpet. The worker arrived on time and told me I could have a lot more cleaned because $77 was their minimum. Thus, he was conscious of my receiving the best value and work for my money.
Category
carpet cleaners, house cleaning
Kari A.
05/28/2009
They are the best! We moved out of a home we were renting. Of course, that home needed to be cleaned thoroughly in order to get our deposit back. After 2 weeks of moving in the evenings after work, we were exhausted. We called Pro Clean on a Saturday for work on Monday & they fit us into the schedule. We checked on the house Monday night after work, & it was the emaculate! Definitely cleaner than when we moved in! Thanks Pro Clean!
Description of Work
Honest, fair, high-quality, affordable house cleaning services.
Category
house cleaning
Phone
Address
643 HWY 45
Fayetteville, AR 72703
Other Information
Services offered
Services not offered
FAQ
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