Precision Enterprise

What went wrong: 1. I was charged an extra $225.00 for workers to take a 1” bow out of a roof board that they nailed up with a 1” bow in it (see photo). 2. Gutters were not installed correctly. They were simply lowered so that I now have exactly the same problem in a different location (see photos). 3. Water is still leaking between gutter and facia board because the gutter flashing between the gap created between the shingles and the gutter due to lowering the gutter instead of fixing the problem (see photos). 4. I am now missing a ladder which mysteriously disappeared the same time the work crew did. After repeated unanswered phone calls, I give up trying to resolve this issue with Eric. I had the feeling the main concern of the work crew was finishing as fast as humanly possible regardless of the quality of the work left behind. Needless to say I will be reporting this to the Better Business Bureau and if necessary, filing a claim in Small Claims Court.

Very well, nice people.

Eric quoted the work but never showed up. He said he could start Thursday but later called to say he would have 5 guys out on Saturday at 8:30, he neglected to inform me that he would not be one of the 5. One guy showed up at 9:30 another came limping in sometime before 11:00 apologizing for being late because the boss kept him out all night. They repeatedly left the door wide open for hours wasting electricity and letting flies in. The painter damaged my accent wall and spilled paint on just about every floor surface in the house, even though he was only supposed to paint 2 rooms. The faucet they replaced was secured to the house now its just loose. When they took the fountain apart to level it the broke the piece of pump that the hose attaches to and pulled out the seal that keeps the water in. Then they just put it back together and shoved the pump in any old way knowing it was not going to work. I called Eric who knows I am in a hurry to get this stuff done and he said he would take a look at it. But I have not heard from him since.

they showed up on time. the tile work overall looks good. the fine details like switch and outlet covers were sloppy and didn't fit. Overall cost was $399, plus i purchased all tile, grout and mastic. I was supposed to receive $80 credit back for tile purchase from the $399 they charged me for the job thru Angies List. After asking repeatedly and receiving assurance that I would get it, it obviously never showed up. Their address on Meridian St is a front. Nobody is ever there. I quit wasting my time asking.

They did a very good job. Very satisfied.

I purchased the $399 special that was offered through Angie's List. It allowed for up to 40 square feet of floor or backsplash and theoretically included $80 for tile. I purchased my tile from Home Depot separately and provided the grout. They showed up as expected and the tile work itself looks great. The problems arose when I noticed that none of the plugs and switches had been completed and most of the covers and one of the plugs had actually been destroyed. I had to complete that part of the job myself as well as cleaning up around the edges of the tile work where corner strips and such had been removed. this was a bit of a problem in the the tile around the plugs and switches had to be modified to make them fit, and nothing I had would cut the tile. My last problem with this vendor is that I have after repeated contacts still not received the $80 back for the tile credit. As they ignore my emails and when I have caught them on the phone, they have either told me there is no credit or the checks in the mail, I don't expect them to make good on this debt.

Mix up with owners and the schedule. Had to contact them several times to get them to respond. Once guy came out, I explained what I wanted and he went to work. He got the stuff done with some time left over so I had him clear another space in my back yard. I had asked him if he had cleaned up the mess and he said yes but after he left I checked the area and pulled weeds were still there. Also having problem with weeds coming back in flower bed so will need to redo the weed barrier myself.

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The guys here doing the work were very professional. I would use them again if I could get them to respond. I have called and left messages and not gotten any response.

The original upper deck to my house is a walk out deck from the upper level of the house. It was originally designed to shed water off of the deck into gutters, but over time it failed and started leaking over the back entrance to the house. Eric Barbee of Precision came out to give me a quote which I accepted. Eric had his crew completely remove the leaking potion of the upper deck, which amounted to an area approximately 10 feet by 20 feet. This work was done in September 2015 and seemed to work fine until the first big rain storm at which time water started leading from around one of the support posts. I contacted both Eric and Wayne of Precision to come out and inspect/repair the leaking condition. I was told that all that needed to be done was caulk around the pillars. One of Precision's workers came out and inspected the area to be caulked. He said that he would return to perform the caulking, but he never did. I subsequently caulked the area myself, but the leaking has continued. I have contacted Eric and Wayne numerous times via text and by leaving messages on their answering machine, but there has been no resolution to this problem.

They did an average job. It was supposed to be the pine ones and the pine needles and they sort of left out the pine cones and did the pine needles. When they were bagging I mentioned that they were kind of wasting bags and they needed to push the pine needles down a little bit and that kind of went over their head. They were talking on their cellphones during the 4 hours we were paying them. Just general things, a younger generations lack of work ethic.

Exceptional skill and service! A+, so happy with the end result. Affordable, dependable, fast.

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I liked the work that they did. They left some hardware in that we had to replace but I think it was a little effective anyway. I thought it was a good deal. They did pretty good. They were really responsive. They were very professional. They just didn't let us know about the hardware problems and we had to find it ourselves.

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After an initial scheduling glitch, they worked with me to get a new date scheduled. I was a little concerned about the new date, since I was not going to be there the entire time, but was assured that this is the usual situation.  Workers showed up on time and I gave them directions about what needed to be done.  When I returned, most of the work had been completed as directed.  I was a little disappointed that not all of the yard waste had been removed (tree branches left in back yard and some pruning trimmings were left behind.) Had I been home, I could have requested these things be done.  Workers were very nice and I am sure they would have complied had they been reminded.

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