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Founded 2002 • With Angi since November 2007
2607 Newby Rd SW
Huntsville, AL 35805
Service Provider ResponseI am sorry that the customer was not satisfied with the amount charged for the replacement of the sanitary vent boots on his house. He was charged $320 to replace 5 boots on a steep roof. The material cost was $100 and the workers comp insurance was $75 and he was given a $30 reduction, not $5.00. That only left $115 for labor and overhead. The customer could have shopped around for a lower price. We gave him a written quote prior to starting the job. We gave him a courtesy $30 discount that we were not obligated to give. I am very sorry that a relationship that lasted over 3 years and over $3500 ended this way.
Service Provider ResponseWhy give a less then favorable review for informing the customer that we do not provide the services that he requested? He asked for electrical work that we are not licensed to do. Would he have given us a better review if we performed work that we not licensed to do? We deserve an A for being honest!
Service Provider ResponseI am sorry that the work was not done up to the customer's expectations. We were aware of the problem with the missing hardware for the bi-fold doors only and we sent the tech back promptly to correct that issue. An offer has been extended for the supervisor to come out and resolve any outstanding issues.
Service Provider ResponseThis is not a review. The job is outside our service area and the member was informed of the fact at the very start. How can you give a C rating for something that never happened?
Service Provider ResponseThis not our customer. The job was in California and we are in Alabama. California is NOT in our service area.
Service Provider ResponseI do not now nor did I ever hire sub-contractors. The technicians that went out to the member's home were House Doctors employees. The technicians determined that the railing that needed to be removed to repair the deck was too heavy and they could not do it safely. That was an aspect of the job that the estimator overlooked. It was not a question of money, it was a question of safety. The member said that he tried to contact the office without success. He could not have tried very hard. We have a full-time office manager that answers and returns all calls. The office hours are Monday thru Friday 8:30 to 3:30. The estimator provided a quote that was not doable due to safety concerns. There was no work done and there were no charges. What would have been better? The techs could have started the job and gotten injured and damaged the member's property or they could have walked away. Not starting the job that they were not comfortable doing was a better choice. The F rating was not called for.
Service Provider ResponseThe customer was provided with an itemized quote for the jobs that she wanted to be done. We provide a fixed price to do the work and not a “time and materials” quote. Different technicians work at different speeds so with a fixed quote the customer knows up front what the job will cost. The cost is calculated based on standard rates and standard materials for that type of work. We were not being condescending by not breaking down the quote into “time and materials” we just do not do it that way. The customer paid less then the quoted amount for the work that was completed, she was given a $75 credit. The weather was a contributing factor to the working taking a bit longer then expected. We had a record breaking heat wave with 11 out 13 days above 100 degrees during that time. We try to keep to a tight schedule but sometimes the schedule slips and for that we are very sorry. The work was scheduled for 3 days, Monday thru Wednesday. The flooring was completed in that time frame but not the replacement of the doors. We offered to have the same technician complete the balance of the work on Friday or a different technician the following Monday. The customer chose to cancel the remaining work. The customer did not tell us that there time constraint due to a planned vacation. The customer received the contracted service she contracted for the contracted price.
We are Brick masons. We can match the mortar color better then anyone. We mix our own mortar with sand, portland and lime. Just started this business but worked 5 years as a brick mason in Colorado check out my work at @brickbrothers37380 on Facebook
2022 Super Service Award
Give me a call for all your power washing needs -driveway cleaning -house washing -roof cleaning -gutters -fences/decks FREE estimates best prices and just looking to make the customer happy
ACM Pros Pressure Washing is a local family owned business specializing in enhancing the curb appeal of commercial and residential properties in Huntsville and north Alabama. We do "soft wash" house cleaning for delicate surfaces, as well as, extreme washes for deeper cleaning. We clean driveways, sidewalks, curbs, patios, decks, gutter clean-outs and more using industrial grade equipment for hot and cold washes.
Vinyl, storm doors, install shelving, garage openers, adjust doors, carpentry, chimney caps, roof repairs, minor masonry repairs, weather stripping, recaulking tubs, vanities, drywall repair, install & repair tile, exhaust fans, hang pictures & blinds, crown molding, sanitary vents, window repair, siding, painting, soffit & wood fascia repair, cabinets, counters, interior & exterior doors, grab bar installation. Access ramps for wheelchairs, widen doors & lower countertops.
Large additions, major remodeling
Itz Done Service is currently rated 4.4 overall out of 5.
Itz Done Service is open:
Monday: 8:30 AM - 3:30 PM
Tuesday: 8:30 AM - 3:30 PM
Wednesday: 8:30 AM - 3:30 PM
Thursday: 8:30 AM - 3:30 PM
Friday: 8:30 AM - 3:30 PM
Itz Done Service accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
Yes, Itz Done Service offers free project estimates.
Yes, Itz Done Service offers eco-friendly accreditations.
No, Itz Done Service does not offer a senior discount.
Yes, Itz Done Service offers warranties.
Itz Done Service offers the following services: Vinyl, storm doors, install shelving, garage openers, adjust doors, carpentry, chimney caps, roof repairs, minor masonry repairs, weather stripping, recaulking tubs, vanities, drywall repair, install & repair tile, exhaust fans, hang pictures & blinds, crown molding, sanitary vents, window repair, siding, painting, soffit & wood fascia repair, cabinets, counters, interior & exterior doors, grab bar installation. Access ramps for wheelchairs, widen doors & lower countertops.
Large additions, major remodeling