Itz Done Service
About us
House Doctors is the professional handyman service you can trust for all of your home improvements and repairs. We provide the highest level of professional workmanship, that's why all of our technicians are screened, licensed and insured. Our uniformed staff will show up on time and complete your projects to your satisfaction, providing you with the kind of reliability, quality and service you deserve. Our mission is to make home repair and improvements easier for you. We promise to treat your home like it's our own. You can trust House Doctors to take care of all of your home improvement needs. Our goal is for complete customer satisfaction on every job, that's why our labor is GUARANTEED for one full year. Give us a call today to help you transform your home into the one you've always desired!
Business highlights
Services we offer
Vinyl, adjust doors, cabinets, carpentry, chimney caps, counters, crown molding, drywall repair, exhaust fans, garage openers, grab bar installation. Access ramps for wheelchairs, hang pictures & blinds, install & repair tile, install shelving, interior & exterior doors, minor masonry repairs, painting, recaulking tubs, roof repairs, sanitary vents, siding, soffit & wood fascia repair, storm doors, vanities, weather stripping, widen doors & lower countertops., window repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 14% | ||
| 5% | ||
| 3% | ||
| 5% |
The following week they sent a guy out to start the work. He was supposed to skim coat the entire ceiling, but when I went to see how the work was going, he was only patching the areas that were rough from the scraping. After mudding the ceiling, he put primer on the walls and left for the day. He didn't come close to covering the entire walls with primer, but I figured I would see how things went the next day.
The next day the gentlemen started sanding the ceilings, painted them, and painted the walls. My wife called me home in a panic because it looked horrible. Upon inspection, there were large paint runs all over the walls, the ceilings were not sanded down properly, and there was paint all over our trim. I immediately called the office and told them what was going on. They sent the gentlemen back out to fix the paint runs, which he blamed on the humidity.We provided photos to the owner for him to look over because we were worried about the quality of work being completed.
The following week the owner and the gentlemen that was doing the work returned to our home to look over everything. The owner instructed him that the current job was unacceptable and that he needed to go back over everything. The evening when I returned home to see the progress that had been made, it actually looked worse than it did the day before. We contacted the office once more and told them we did not want that gentlemen returning to our home to finish the work and we just wanted to pay them what we owed them at that point. We were contacted back a little later with an offer for the owner to come out and do the work personally over the week end, which was perfectly fine with us.
The owner did show up over the week end and completed the work, but it was still rough. The ceilings were still not properly sanded and mudded, and the walls were mediocre at best. They went through 2 gallons of paint and a gallon and a half of ceiling paint overall, that I had to provide and worst of all they didn't clean up after themselves. I give the owner credit, the man worked is tail off and tried to make it right, but I believe they just don't posses the skills to do the job correctly. My wife and I just wanted it to be over with so we paid them and found someone else to do the work. The new guy had the ceilings looking perfectly smooth after the first day of being there, patched some additional rough spots on the walls, and sanded down all of the paint that Itz Done had painted, repainted the walls, and repainted the trim, all for half the price that Itz Done charged (and yes he's insured, bonded, and licensed).
Tough lesson learned but we've found our go to guy now. Itz Done may be better for simpler jobs, like changing light bulbs, but wouldn't suggest hiring them for anything that requires a good amount of labor.
He was a very caring man and I didn't feel like I was being taken away by pricing. They are reliable and not too expensive.
"I am sorry that the customer was not satisfied with the amount charged for the replacement of the sanitary vent boots on his house. He was charged $320 to replace 5 boots on a steep roof. The material cost was $100 and the workers comp insurance was $75 and he was given a $30 reduction, not $5.00. That only left $115 for labor and overhead. The customer could have shopped around for a lower price. We gave him a written quote prior to starting the job. We gave him a courtesy $30 discount that we were not obligated to give. I am very sorry that a relationship that lasted over 3 years and over $3500 ended this way."
A fews days later, a worker arrived to complete 3 projects. He was polite.
1. He installed a medicine cabinet in a bathroom. Installation of main cabinet was fine. Did not put in sliding mirror doors for medicine cabinet because he said they didn't fit and he showed me how they did not fit. After he left, I reversed the top and bottom tracks on the cabinet and the sliding doors fit fine.
2. Attached an air duct extender to an air duct in our kitchen. When I showed him the air duct, I mentioned that it would probably need some duct tape around the area where the duct and extender connect. He also cut a rectangular opening in a ceiling tile and attached a vent so that the air can flow into the kitchen. After he left, I removed a ceiling tile and noticed that he had not put duct tape around the connection even though I had mentioned it. Since the duct and the extender are not the same size, air is also flowing into the area above the kitchen ceiling. My husband will have to install some duct tape to finish the job. The part visible from the kitchen looks good.
3. Installed 4 bifold closet doors that another contractor had previously removed in order to refinish our floors. There were 2 sets of doors in 2 bedrooms. During installation, he asked me if I had the pieces for the top of the bifold doors because some of them were missing. I told him I did not have them. He said that House Doctors had only told him to install new hardware on the bottom part of some of the doors. When he finished installing the doors, he mentioned that 2 of the doors did not close well because the carpet had been removed making the doors lower which made the bottom of the doors bump into the molding. I asked if he could put something under the metal part on the floor to raise the doors. He did this for one door but said it would not work on the other one which I accepted, but felt that he should have been able to fix it.
A few days later, I decided to call back and ask them to provide hardware for the top part of the doors since we had paid to have the doors installed properly. Receptionist said they would send someone out. The same worker came back promptly with some new parts for the 2 doors that were missing the top pieces. After he left, I noticed that one of the doors makes a rattling noise when closing and that the part he used does not have a plastic piece on the top, but the part he used for the other door does have a plastic piece at the top and it works fine. My husband will have to go out and buy new hardware for the top of the doors. We will also have to cut out a piece of the door that does not close properly so it will fit around the molding and close all the way.
I was not happy with the quality of the work and felt that the worker did not put forth enough effort to make sure things were done correctly. I do not like having to finish projects that I paid someone to do.
"I am sorry that the work was not done up to the customer's expectations. We were aware of the problem with the missing hardware for the bi-fold doors only and we sent the tech back promptly to correct that issue. An offer has been extended for the supervisor to come out and resolve any outstanding issues."
"This not our customer. The job was in California and we are in Alabama. California is NOT in our service area."
"The customer was provided with an itemized quote for the jobs that she wanted to be done. We provide a fixed price to do the work and not a “time and materials” quote. Different technicians work at different speeds so with a fixed quote the customer knows up front what the job will cost. The cost is calculated based on standard rates and standard materials for that type of work. We were not being condescending by not breaking down the quote into “time and materials” we just do not do it that way. The customer paid less then the quoted amount for the work that was completed, she was given a $75 credit. The weather was a contributing factor to the working taking a bit longer then expected. We had a record breaking heat wave with 11 out 13 days above 100 degrees during that time. We try to keep to a tight schedule but sometimes the schedule slips and for that we are very sorry. The work was scheduled for 3 days, Monday thru Wednesday. The flooring was completed in that time frame but not the replacement of the doors. We offered to have the same technician complete the balance of the work on Friday or a different technician the following Monday. The customer chose to cancel the remaining work. The customer did not tell us that there time constraint due to a planned vacation. The customer received the contracted service she contracted for the contracted price."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.