THE POND GUY

The crew worked quickly while at our house, but once work was nearing completion, it became apparent that the lower pond was not holding water. I mentioned it to the crew, who repeatedly assured me that their work was guaranteed and that they would make sure it was not leaking before they finished. They finished and left us with a leaky pond and rock shards all over our lawn. Repeated attempts to get the owner, Ken, to make good on their guarantee were in vain. He made us go through various exercises of "fill it up and watch the level", "turn off the pump and watch it", "turn on the pump and watch it", "fill it up and watch it", etc, etc, etc, over the course of WEEKS. He did replace the liner in the small pond (although I told them that was not the one that was leaking). Eventually, after weeks of phone calls, he became quite nasty and demanded an additional $1300 to replace the liner. We declined his offer.