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J & S Steamway Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

J & S Steamway is Anchorage's premier residential and commercial carpet and rug cleaning service. Providing excellent service to Alaskans since 1976. We provide the highest level of service in the industry for Anchorage, Eagle River, and Girdwood residents. We also offer free pick-up and delivery of area rugs in the greater Anchorage area. Whether your needs are residential or commercial our certified technicians will take care of your needs. Call today for a free estimate!

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial carpet and area rug cleaning. Hard floor and tile cleaning. Oriental rug, upholstery, and mattress cleaning. Flood and water restoration services. Mold remediation. We work with insurance companies. Rug pad sales

Services we don't offer

auto detail, construction services, remodeling, carpet sales

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.8173 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
10%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 173 reviews

Val G.
10/2014
5.0
carpet cleaners
  + -1 more
They are awesome. We use them exclusively for our property management company. They do all of our properties. I have been using them for about the last nine years and they probably do five or six jobs a week. I know I have two jobs for them tomorrow.
Description of Work: They cleaned a carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tressa F.
10/2014
2.0
carpet cleaners
  + -1 more
The last service was horrible and I will not use them again. He cleaned half the carpet and he was in a real big hurry so it was wet. When he got to the second part of it he did not get it clean. It was right in a line like they ran out of detergent or soap. I don't know what the deal was so I called and complained and did not get any results. I ended up cleaning the carpet myself because he did a horrible job. The quality was poor.
Description of Work: They cleaned my carpet in three rooms and did a very poor job.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0


douglas L.
10/2014
5.0
oriental rug cleaning, upholstery cleaning
  + 0 more
The work turned out great. It was beautiful. They were here on time, did a good job and everything looked good. I was not actually here when they did it, but my husband was. My husband was real happy with them too. The price was a little bit more than I anticipated.
Description of Work: They cleaned an area rug. They did the rug and then real quickly vacuumed and cleaned up the sofa.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
10/2014
5.0
carpet cleaners
  + -1 more
It went very well. They are very good. We've used them several times and we like them. They came properly. They did the work promptly and well. It was a positive experience. The price was reasonable.
Description of Work: They cleaned the carpet in our hallways and bedrooms. It was 3 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wiley B.
10/2014
5.0
carpet cleaners
  + -1 more
They have always given me good service. Their price was competitive.
Description of Work: They cleaned the carpets.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Kathryn I.
10/2014
5.0
carpet cleaners
  + -1 more
They did a great job. Everybody liked the deal.
Description of Work: They cleaned my carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kevin S.
10/2014
5.0
carpet cleaners
  + -1 more
The work turned out excellent. They got it on the schedule right away, completed the work on time as agreed to and I have no complaints. They are more expensive than other competitors, but you get what you pay for in carpet cleaning.
Description of Work: They steam cleaned some carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Karen D.
10/2014
5.0
carpet cleaners
  + -1 more
They did a fab job. We have used them before and everything was pretty dry. We asked for one of their competent guys. They vacuumed and there was no furniture. It was a really good experience. It was quick.
Description of Work: They cleaned our carpet.

Rating CategoryRating out of 5
quality
5.0

Yes, I recommend this pro

Gary T.
10/2014
5.0
carpet cleaners
  + -1 more
We have used them several times and we keep having them come back because they have done well. Their service and work is good. They are efficient and we have been pleased with them. We have lived here for 20 years and we have only used them. Their price is reasonable and their work is good for the price they charge. We have not had problems with them and always have the same person come out.
Description of Work: They cleaned our living room carpet. They also did some spotting in walkways that were used more often.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judy M.
10/2014
4.0
carpet cleaners, upholstery cleaning
  + 0 more
They have always done a good job although it has been about a year since we used them. The project was pretty expensive. I think they are probably on the higher end of the price scale, but they do a good job. They have good equipment, good personnel and are clean and neat. They do a quality job, there is no question about it. There were no real issues. The last time I used them I had some deck cushions that needed to be re-cleaned and I was not told that there was a minimum charge so I was quite surprised when I got the bill. It cost me quite a bit more than I was anticipating. That is probably my fault and not theirs. Their quality of service is always good.
Description of Work: They cleaned my household carpet and my sunbrella deck cushions. They did a couple of different things, actually.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Lai Loni K.
10/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
The experience has been great and they have been out three times. I continue to use them because they always do a good job of cleaning. I have already recommended them to a couple of friends.
Description of Work: They have cleaned some of my area rugs including a couple of tribal carpets, mostly wool ones. I also recently had them come in and clean some carpet that is down on the floor of my home including two sets of stairs, a couple of rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Stephanie T.
10/2014
5.0
carpet cleaners
  + -1 more
They did very nice work. I have had them shampooed for me three times. The first time I had a residual odor and they came and took care of it at no costs. They came again and did my entire house and they really do nice work. They are very professional, terrific and I highly recommend them. The last visit was just my downstairs and I have 14 stairs so they didn't do the upstairs bedroom. What I like is that they have multiple tiers of service. For instance, if you had a particular dirty area or if pet odor or allergy issues they can kind of key into those. I am not a pet owner so I did not have to pay for that pay for that premium service. I could tailor make it for my needs and I appreciated that. They called to follow up on their service and to make sure that I was thoroughly satisfied. They were professional and curious and having them in our home wasn't strange.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carole P.
10/2014
4.0
carpet cleaners
  + -1 more
They did a very nice job. They were quick in responding and we were 100 percent satisfied with the job. We had one room in the stairway done.
Description of Work: They steamed cleaned a carpet for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$110

Roger M.
10/2014
4.0
carpet cleaners
  + -1 more
They have done a very good work for us. They were consistent with their job. The price has always been reasonable for the type of work that they do. They show up when they are supposed to.
Description of Work: J & S Steamway Inc did some work for us.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen T.
10/2014
5.0
carpet cleaners
  + -1 more
Wonderful! It turned out really great. They were very professional and they did a very good job. We call them every year to come and clean ours. Wouldn't use any other company.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lisa B.
10/2014
4.0
carpet cleaners
  + -1 more
They were professional and on time. They cleaned up behind themselves and then went on to the next. It was kind of hard to get in touch with them when their phones go to an automatic robot. I haven't called them back.
Description of Work: They shampooed my carpet.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0


Edward H.
10/2014
5.0
carpet cleaners
  + -1 more
They did fine. The have worked for me twice and we have white carpets now. The are more expensive than other carpet cleaners but they do a better job.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane W.
10/2014
4.0
carpet cleaners
  + -1 more
It was okay. They did a good job and were professional. I do not have a big house so I thought they were expensive.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Adrianne P.
10/2014
3.0
carpet cleaners
  + -1 more
I used them once and I was not so impressed so I went back to another company.
Description of Work: It was for carpet cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Judy A.
10/2014
5.0
carpet cleaners
  + -1 more
It went fine. I like that company a lot.
Description of Work: J & S Steamway had performed service for us. They cleaned my carpets and stain treated my carpeting.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wil G.
10/2014
5.0
carpet cleaners
  + -1 more
They always do good work. I usually have them in about every 6 months to basically clean up traffic. It is between $200-$500 depending on what I have them do. They are timely, efficient and they will back up their work.
Description of Work: They cleaned up an area of my rug in the main room. They do the whole main room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

STEVEN B.
10/2014
5.0
carpet cleaners
  + -1 more
They’re okay. We’ve been using them for years. They started to come here when we bought this out and we’ve using them ever since. We’ve been with them ever since they’ve been in business here. My wife likes the system that they use. We’ve never had any problem or difficulty.
Description of Work: They just steam cleaned a living room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

angie W.
10/2014
4.0
carpet cleaners
  + -1 more
It was fine. They did good. I would recommend that they do a good job. I didn’t have any issues. Their price is a little higher. They were here on time.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna & Chris S.
10/2014
5.0
carpet cleaners
  + -1 more
Fine! They have done a nice job. When we had a problem, they corrected it. The owner came out and inspected it. They were professional and on time.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathryn W.
10/2014
5.0
carpet cleaners
  + -1 more
I have used them many times and they do a good job. I have like 700 square feet. They have been there a long time and they do a solid job. I will always use them. They are expensive. They are punctual.
Description of Work: I used them for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

341 E 77th Ave, Anchorage, AK 99518

http://www.jandssteamway.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Concrete Driveways,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

J & S Steamway Carpet Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

J & S Steamway Carpet Cleaning accepts the following forms of payment: Check,MasterCard,Visa
Yes, J & S Steamway Carpet Cleaning offers free project estimates.
Yes, J & S Steamway Carpet Cleaning offers eco-friendly accreditations.
No, J & S Steamway Carpet Cleaning does not offer a senior discount.
Yes, J & S Steamway Carpet Cleaning offers emergency services.
Yes, J & S Steamway Carpet Cleaning offers warranties.
J & S Steamway Carpet Cleaning offers the following services: Residential and commercial carpet and area rug cleaning. Hard floor and tile cleaning. Oriental rug, upholstery, and mattress cleaning. Flood and water restoration services. Mold remediation. We work with insurance companies. Rug pad sales
auto detail, construction services, remodeling, carpet sales

Contact information

341 E 77th Ave, Anchorage, AK 99518

http://www.jandssteamway.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM