A&E Whirlpool Dryer Warranty Repair My recent experience to get our brand-new, installed two months, dryer?s electronic touch screen replaced -- under warranty ? was (I am being as kind as possible) simply horrible. Whirlpool had me call A&E Appliances, which sent a technician after a couple days. Strange but true: He did not physical touch the machine but and said he would order parts ? later. Subsequently, I received no feedback at all, despite calling him a few times. Finally got feedback from A&E ? after several requests to A&E for information. A&E advised that only he (the technician) could order parts but (incredibly, A&E could not tell me if he had! I was later advised (when I called, of course) that he had referred the request to the ?A&E Research Dept.? Again, I received no feedback or status information even when I called back the so?called ?Research Dept.? -- if there actually is one!) to as ask. Their entirely less than helpful answer with attitude to boot: ?When we find the parts, they?ll be sent.? Be ready to do all the parts research and acquisition on your own. I contacted Whirlpool. They found the part numbers, emailed me a schematic and parts list. From Whirlpool I and learned that, apparently, the "A&E parts research dept." is non-existent (surprise!), because A&E just call Whirlpool, when they get around to it, and Whirlpool ?researches? to track down parts numbers and the parts themselves. A Whirlpool supplier, identified and contacted by Whirlpool, shipped parts to me in a week. Note that A&E did not inform me parts had been identified and located, much less that they were shipped. (Guess A&E never checked.) On their arrival (pleasant surprise), I had to call A&E to commence the process of scheduling a technician. He came, as scheduled -- some ten days later. Please understand that neither A&E nor I could know for sure if the parts were the correct ones. (In this instance, I had interpreted the parts schematic sent from Whirlpool (Really? Could not A&E have these on file?); I could match only part numbers to the shipping label.) The A&E technician, entirely new to me, had been given no information by A&E that he was sent to install parts; he had been given only a "general ticket to diagnose.? Neither A&E nor the Whirlpool parts shipment provided him with instructions. Get this: He advised that he knew the first (no physical touch to the appliance) technician personally and, since this was a ?learn as you go repair,? he surmised that was the reason why that first technician was unexpectedly unavailable on repair day. So (you should sit down for this), he worked two hours and successfully installed parts-- thanks to the schematic and his perseverance. Granted, ?learning while he went,? he removed the entire front, back, and top of the machine -- only to find the screen frame release accessible from the top of the machine without all that disassembly! The only bright spot was the second technician labored to figure how to access and find the electrical control panel and connectors. Researching, identifying and ordering parts should not fall to customers. Scheduling technicians should not fall to the customer when parts arrive on the doorstep. Not informing technicians of tasks assigned ? and how to do new tasks -- is wasteful of both my/your time and that of the technician (though they can bill theirs to Whirlpool under warranty reimbursement to you directly as they learn while they go in your home). The A&E telephone staff was almost entirely uninformed, seemingly unfamiliar with their duties, simply taking a request, doing nothing to inform the assigned technician of work to do or the customer of progress of parts acquisition, and blissfully disinclined to worry about any of those responsibilities. Needless to say, the consensus online review of A&E matches this review. Whirlpool should better vet -- and survey via follow-up -- the service quality and procedures provided in Whirlpool?s name on Whirlpool's products under Whirlpool's warranty. Good luck with that, too.