This cell phone repair clinic has earned the award of, "Most frustrating business i've ever had to deal with" That's not an easy accomplishment. I dropped my phone off a month ago(!) to have it repaired from water damage. I appreciate this this is not an easy repair; there's multiple components that can be the culprit, and ultimately, efforts can fail. I'm pragmatic and understand that even the best efforts for repairing small electronics can be fruitless. I've been working in IT for over 15 years, and have performed repair work on my own apple products. (Iphone 5c, macbook pro) My phone sat for a week before I got my first update. (Had to call the shop to get it) They performed multiple treatments on it, without success. Had to order a new motherboard. The shop asked for pre-payment of the repair fee, and sent my phone to a motherboard tech. That's where the experience went sour; they spent the next 3 weeks (a week past the long end of the estimate, despite the fact that I asked for updates) with my phone just to return it again as unfixable. I really just spent 75$ for a motherboard tech to return my device, with the same parts (and surface scratches and a sticky mess on the back) and no indication of why it was not fixable. If it was a motherboard repair, and I spent 100$ for the effort, i'd like to believe that i'm entitled to a repair part, at the least. (The service provider gave me a 50$ refund for the work) Customer service was curt, unresponsive, needed to be contacted constantly for updates, and ultimately attempted to tell me about how hard troubleshooting small electronics is. ("It's not procedural") Other cell phone repair shops can return this kind of effort in a week. Next time, i'll use iRescue or a more reliable shop. This repair group is an example of needing to drill down deeper than an overall yelp rating and see what they're capable of doing, and I wouldn't use these guys for anything more than a cracked screen or a defective port.