It was an Angie's List Big Deal that I purchased. It was great, it was fantastic. They did not charge us any more than the $119 cost of the deal. I'll possibly use them again but we prefer to use local people and while this company had an address local to us, it was actually a national service. It was like a franchise of a national company. The guy that came to our house was punctual, professional, very helpful, very nice, and very kind but unfortunately if we were to call Benjamin Franklin Plumbing again, they might not send the same guy. We had no issues with their service whatsoever, we just liked that particular guy.