Description of Work
We bagan my daughter's treatment in February of 2011. At which time I was VERY clear that my husband was being layed-off at the end of May that same year and the insurance would stop. I needed to know exactly how much I was going to have to pay. They said that was fine and I was responsible for XX amount. Which I paid. Well, June's appoint ment rolled around and they informed me i needed to pay $350 more dollars. because the insurance was not paying anymore because it had stopped last month. I said no i should not owe anything as I had made it quite clear from the get go that the insurance was stopping at the end of May. I was honest and up front with our situation.. They said yes they recalled that I had told them that but none the less I still owed them the money and gee too bad your husband is not working but we want our money.After fighting with them for 3 months and making $50 a visit payments towards the balance that I contested....they began to add $5 per month to the balance because they said it was over due...How may I ask can it be over due if there was never an agreement on that amount and it was an oversight on thier part not mine? AND i was making payments on it each visit??? Now then we had an appointment mid Nov 2011.They scheduled her appointment for mid Jan. 7 weeks AFTER her last appointment then cancelled the appointment for the following week and cancelled that one as well.. then called a week later to reschedule her appointment for March 6! 4 months!!!! after her last appointment! i would NEVER recommend this place to anyone!!! no back up. poor business practices!!! very bad business! The story is not over as we are STILL in treament! AAARRRGHHH!
Category oral surgeons
General dentistry & orthodontics.
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