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BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON

Founded 2005 • With Angi since June 2008

3.2

(6) Verified Reviews

Business Details

Phone Number

Address

215 SW 12TH ST

Renton, WA 98057

Description

ADDITIONAL PHONES: (800) 523-3313 & (425)981-1000. SALES HOURS: MON-FRI 7:00 AM-8:00 PM; SAT 9:00 AM-7:00 PM; SUN 11:00 AM-:00 PM. FINANCING AVAILABLE. ...

Verified Reviews

A few reviews for this pro...
1.0

09/08/2015


Rhonda H.

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Description of Work
.

Category car sales

5.0

08/06/2015


Doug W.

.

Description of Work
.

Category auto repair

2.0

10/14/2013


Scott F.

Explanations from the service rep did not make sense. Rep advised that a number costly repair (that had recently been made by them) should be done again. Upon questioning, there was back pedaling. Seems like there must have been some type of communication problem between the mechanics and the rep, but many people would have probably accepted it and paid a lot of money. Went to another mechanic and they said the repair did not need t be made. Disappointing...

Description of Work
Automotive repairs

Category auto repair

1.0

02/13/2013


Thomas M.

Brotherton does not have checks and balances for the service work that they do. When someone brings a vehicle in twice for the same warranty repair on a brand new vehicle, they should have a certified mechanic fix the problem, and verify that it is fixed. Then the service manager should also verify the fix. Then they should return the vehicle to the customer. It is very frustrating to have spent this much money on a vehicle and have to go out of my way to return it to the dealer twice for the same repair. Now I have to go back again, but I am searching for another service department as I do not want to every set foot in Brotherton again. It's not that they were not nice or professional, but that they do not do quality work, and cannot be trusted to service your car.

Description of Work
I have a 2012 Buick Enclave with 6250 miles that has been in for warranty repair twice, and now needs to go back again. The first time it was leaking oil that was reddish brown in color. I was told that this was engine oil and that the drain plug was installed loose from the factory. It did not look like engine oil to me, being that it was reddish brown. As soon as I got home from the dealer, after they "fixed" the problem, I noticed that it was still leaking oil. I thought it might be residual oil, but after several weeks it continued to leak. The leak was now red in color. The second time I took the vehicle to the dealer they told me the steering rack and high pressure power steering hose was leaking. The car was in the shop for 5 days, and the minute I got home from the dealer I looked under the car and saw that it was still leaking. I thought to myself, what is it with this service department! They cannot verify their work after a job like this! Again I thought maybe it is residual, so I waited a couple days and looked again. Now there is oil all over the underbody leaking from several places. Brotherton Buick and Cadillac in Renton, WA does not have a good service department. They do not verify the work that they do. They could have easily checked to see if it was still leaking before returning the car to me. I drove about 2 miles to my home and looked as soon as I got home to see that it was dripping red fluid by the right front tire.

Category auto repair

5.0

06/09/2009


Joy B.

They were very nice and even cleaned out the interior and washed the exterior which we appreciate and didn't expect.

Description of Work
My husband took the car due to a recall.

Category auto repair

5.0

06/28/2008


Maurice W.

Their service was excellent. They diagnosed the problem immediately and correctly. They didn't try to do more on the car that had to be done. They were very trustworthy. They explained everything to me. All the repairs and services were done properly.

Description of Work
They replaced the starter and they did an engine check. They also did a 100,000 mile check-up.

Category auto repair

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    Offers by LARRYS INDEPENDENT VOLVO SERVICE on Angi

    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Auto Service
    Auto Sales
    Auto Inspections
    Auto Accessories
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    AUTO SALES, AUTO SERVICE, AUTO PARTS.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON

    How is BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON overall rated?

    BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON is currently rated 3.2 overall out of 5.

    What days are BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON open?

    BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON is open:

    Sunday: 11:00 AM - 7:00 PM

    Monday: 7:00 AM - 8:00 PM

    Tuesday: 7:00 AM - 8:00 PM

    Wednesday: 7:00 AM - 8:00 PM

    Thursday: 7:00 AM - 8:00 PM

    Friday: 7:00 AM - 8:00 PM

    Saturday: 8:00 AM - 7:00 PM

    What payment options does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON provide

    BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

    Does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offer free estimates?

    Ask BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON for details on free project estimates.

    Does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offer eco-friendly accreditations?

    No, BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON does not offer eco-friendly accreditations.

    Does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offer a senior discount?

    No, BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON does not offer a senior discount.

    Does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offer emergency services?

    Yes, BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offers emergency services.

    Are warranties offered by BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON?

    Yes, BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offers warranties.

    What services does BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offer?

    BROTHERTON CADILLAC BUICK PONTIAC GMC IN RENTON offers the following services: AUTO SALES, AUTO SERVICE, AUTO PARTS.