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Healthy Paws Pet Insurance

Founded 2009 • With Angi since April 2012

4.8

(120) Verified Reviews

Service Categories

Description

Additional contact name - Rob Jackson. Additional Website - www.gohealthypaws.com. Additional DBA - Healthy Paws Pet Insurance & Foundation....

Verified Reviews

A few reviews for this pro…

1.0

11/25/2020

I started with Healthy Paws on 1.24.19 with a 18 week old Minature poodle. My premium was $32.18. Last year, 1.24.2020 it went to $41.57. I just received notice as of 1.24.2021 it is going to $54/month. That is a 68% increase since I started, and I have never put in a claim. They say it is because people in NY State used a lot of insurance. It is too vague of a statement when the State of NY has b...

DESCRIPTION OF WORK
Premium rate hike

CATEGORY pet insurance

SERVICE PROVIDER RESPONSE

[Member Name Removed], We are so sorry to hear that you have been impacted by the COVID-19 pandemic and we completely understand your concerns. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Premi...
2.0

03/15/2020

I have just been notified that my rate will increase by 36% compared to last year (113% increase since we started with Healthy Paws). This is an abusive rate hike as, due to pre-existing conditions, I am unlikely to find similar coverage from a different insurer. After my rate hike last year, Healthy Paws stated they would provide documentation showing an increase in more frequent and more expensi...

DESCRIPTION OF WORK
Pet Insurance

CATEGORY pet insurance

SERVICE PROVIDER RESPONSE

We truly appreciate that you have been a valuable member of the Healthy Paws Family over the years and thank you for the positive words regarding our super easy claims process. We understand your concerns and want you to know that our management team works very hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary trea...
1.0

10/30/2019

I first purchased the policy for our Cocker Spaniel last Sept when he was 4 months old. With $250 deductible and 90% coverage, the premium was $41.74 per month. Now one year later they premium was raised to $51.76 per month. That is a 24% increase!!! To make matter worse, the same coverage for the same age and breed of dog would currently cost a NEW subscriber only $39.66 per month. When I questio...

DESCRIPTION OF WORK
Pet Insurance for our Dog

CATEGORY pet insurance

SERVICE PROVIDER RESPONSE

[Member Name Removed] - We understand that no one likes any form of premium increase. We also know you haven't had to file a claim and we hope that you never have to--this means your pet is healthy and accident free. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall...
1.0

08/18/2019

Horrid. They keep requested info I sent, as if they're they're trying to avoid the claim. They don't return phone calls or email. There's a posting on Reddit that says the owner of the company is a White Nationalist and Trump supporter. Does Angie's list really want to recommend a company like this?

DESCRIPTION OF WORK
Based on the recommendation of Angie's List, I got Pet Ins. from this company.

CATEGORY pet insurance

SERVICE PROVIDER RESPONSE

[Member Name Removed] - We're sorry that your pup had to have surgery. We apologize that our current customer service has not met yours or our expectations. We recognize that our hold times have been longer than expected recently and appreciate your patience. We have also been helping an unusually large number of sick pets at this time and that has increased our claims processing time. We have bee...
5.0

02/05/2019

For the last 42 years I have fostered and adopted rescue dogs, several at a time (one time, five!), most usually those with special needs. I've tried three other pet insurances, but the loopholes with the deductibles and the resistance toward claims, as well as the copious paperwork and delays, left me very discouraged. Then I found Healthy Paws, and my current rescue dogs now have far (far!) bett...

DESCRIPTION OF WORK
Pet insurance from 2015 through present

CATEGORY pet insurance

Services Offered

Veterinarians & Pet Insurance.

Services Not Offered

NA

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover
Senior Discount
No
Emergency Service
No
Warranties
Yes