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Auburn Valley Collision

4.8

(16) Verified Reviews

Founded 2003 • With Angi since May 2010

Business Highlights

Emergency Services OfferedEmergency Services Offered
Auto Body Work
Auto Painting
Auto Service
Auto Detailing
Auto Glass
Auto Inspections
Bonded
Insured
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Hours

Sunday
Closed
Monday
6:00 AM - 6:00 PM
Tuesday
6:00 AM - 6:00 PM
Wednesday
6:00 AM - 6:00 PM
Thursday
6:00 AM - 6:00 PM
Friday
6:00 AM - 6:00 PM
Saturday
9:00 AM - 3:00 PM

Company Contact

3218 Auburn Way N

Auburn, WA 98002

Description

We are a family owned and operated company with a unique 24/7 approach to customer service. Our state of the art paint booth allows us to be at the highest industry standard and also environmentally friendly. 37 years in the business means we have the knowledge to make your repair process completely painless. No repair is too big or small for us....

Verified Reviews

4.8

(16) Verified Reviews

Ratings Distribution

5

13

4

2

3

1

2

0

1

0

Rating Details

Price

4.7

Professionalism

4.8

Punctuality

4.8

Quality

4.8

Responsiveness

4.9
Showing 1-10 of 16 reviews
5.0

07/04/2018

Auburn Valley Collision did a great job on our company van. It actually drives better than it did before the collision. Their team kept us informed throughout the process. Best auto body repair experience ever.

Description of Work
Auto body repair after collision.

Category auto body repair

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/03/2018

5.0

04/12/2017

I was treated well, and questions were answered when asked. Parts were not all available quickly, but they worked with me to get everything I needed at a price I could afford.

Description of Work
Autobody repair

Category auto body repair,auto painting

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/18/2017

5.0

11/01/2016

It was a pleasure working with Auburn Valley Collision! Chris was very helpful explaining all the work that needed to be done and provided a thorough estimate. The quality of the work was fantastic and the color match perfect. The office staff provided regular updates as the car progressed through the various phases of repair. Great quality work combined with excellent communication and attention ...

Description of Work
Collision repair

Category auto body repair,auto painting

Cost $3,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/12/2016

3.0

02/15/2016

Very unsatisified. See above

Description of Work
Repaired left front and rear quarter panels and drivers door on 96 Miata. Requested that they replace door with an undamaged one. They did not and just put a new skin on the door. Drivers window now leaks when it rains, and it never did so before the accident. The company was notified, but has never made an attempt to correct the problem. The car now sits in the garage on rainy days. I used to drive it in all types of weather. They seemed anxious to do the work when I first took it in, but didn't want anymore to do with me after the work was completed. I won't be giving them any more work or recommending them to others in the future.

Category auto body repair

Cost $3,000

Services Performed? Yes

Work Completed On 11/30/2014

5.0

06/17/2015

It was excellent. They're very friendly, very good at what they do and excellent people. They're right in the ballpark.

Description of Work
They did several different repairs. They did quite a bit of repairs on my car.

Category auto body repair

Cost $1,500

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/06/2015

5.0

09/03/2014

The repair went as scheduled except for a delay caused by the insurance company. AVC got the issue resolved with no intervention on my part. The repaint and repair was excellent. No visible trace of the damage remains and paint color matches perfectly. My one minor complaint is that we verbally agreed to a touch up on the driver side door when I dropped it off and that was not done when I picked i...

Description of Work
Repair work do to minor sideswipe accident. Replaced rear wheel, removed crease in a panel and a door ding and repainted/ faded on one side of the car. I also had a detail done while it was there.

Category auto body repair,auto detailing,auto painting

Cost $2,600

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/23/2014

5.0

06/14/2014

Bob and his staff are amazing! Appointments are scheduled for estimates, and communication is GREAT!! My van was finished on time, and beautifully!

Description of Work
repair small dent in van

Category auto body repair,auto repair

Cost $250

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/06/2014

5.0

05/07/2014

After the accident, I immediately called Auburn Valley Collision because they did such a great job before getting deep scratches out of my hood so I trusted they'd do great job again. They took complete care of me and kept me updated through the whole process from towing, rental car, damage estimate, insurance process, all repair steps, etc. The whole process was smooth and stress free and ended u...

Description of Work
I had front end damage due to rear ending a suv. I ran into the hitch hard. My front end was pushed into my radiator, fan, etc. I had damage in bumper and front end was misaligned And damaged internal motor parts. Auburn Valley Collision did a great job completely repairing my car and returning back to full condition mechanically and visually.

Category auto body repair

Cost $4,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 03/20/2014

5.0

09/01/2013

These guys are terrific, And I'm talking about more than the dents. The dents and paint job were perfect. But Bob Pell's customer service is over the top. The day before I brought my car in, I called to find out what time they opened. I figured I was going to get voicemail because it was Sunday. Nope. Bob answered the phone, and politely answered my questions. Once they had the car, I got daily te...

Description of Work
They bumped out several dents in the front half of my car, which also required them to remove a window panel, replace a few parts and do a paint job on several panels of the car.

Category auto body repair,auto detailing,auto painting,auto repair,auto glass

Cost $1,800

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/22/2013

Service Provider Response

Thank you so much! We appreciate YOU!
5.0

07/10/2013

Got a call letting me know that they found another (hidden from initial visual inspection) problem that would need to be fixed, but that the anticipated repair shouldn't change the completion date/time. AMAZING! This is the second time I have used Auburn Valley Collision to repair my vehicles, and will not deal with anyone else. My van came home in beautiful condition and of the $1200, I was only ...

Description of Work
I was hit and run by someone when my van was parked, and was unable to open the passenger front door. After calling my insurance, I brought the van to Auburn Valley Collision for repair. Allstate pays them directly, which is nice. I had to bring the van back three days later to be fixed, but the guys there fixed the door enough so that it would open until the repair was complete. Brought the van in for repair, and expected it completed four days later.

Category auto body repair,auto detailing

Cost $1,200

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/17/2013

Service Provider Response

Thank you so much for your kind words.

Services Offered

Collision, restoration, auto painting, complete auto detailing

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, Discover
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes