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Recent Storage Unit Reviews in Manchester

    I called this company looking for climate controlled storage. They were currently full, but the gentleman I spoke with was very friendly and suggested another company that he uses when he needs more storage. He was helpful and courteous and you don't always find that in today's world.
    Sheila M.
  • Piece by Piece Movers LLC
    The moving part was excellent. However, after the work was completed, several unauthorized charges appeared on my credit card for different reasons at different times. It took several calls to get things resolved.
    Anne M.
    self storage - advertises special deal for free moving truck but after we signed contract we were told they would deduct $19.95 from our rent after we had been there 6 months. However, their truck rental is $29.95 . So you do not ever get a "free" truck. We rented two storage units but only stayed for 3 months which was in essence 6 months worth of rent but never got any credit.We also tried to rent a uhaul truck with them after being there for three months and their rates were higher than anyone else in town. And they would not even guarantee the reservation for the size truck we needed. No recognition for being a loyal customer. When we wanted to vacate our units, I gave them a 30 day advance notice in writing. We were out of the units earlier than expected, and both units were left completely empty and clean. When we signed the contract for the two units we were told we had to sign up for auto pay for the monthly rent. We had no issue with this- in reality it was one less thing to have to worry about. However , when it came time to get our deposit back we had to wait about three weeks after we left to receive a check. When the check arrived, it was for less than the original deposit and it was made out in some one else's name ! I called the office and asked about the difference in the amount and was told they never refund the full deposit ; that they keep part of it for admin fees.( This was never mentioned to us prior to receiving the check) When I explained the check was made out in the wrong name, I was told that she would issue a new check and send it out the next day. 2 more weeks went by and still no check. My husband called on Monday, Aug 31, and was told that she would be mailing the check the following Friday (Sept 4th ). I don't know what the hold up was from when I had called previously, but I do know if our rent had ever been over due that long , our belongings would have been removed from the unit and dumped in the road . ( I have witnessed that happening to other tenants ) It is now Sept 10th, still no check, and upon calling yet again - I was told the check was mailed and she doesn't know any more about it. I asked to speak to the owner but she said she could leave a message for a Mr Aaronsen and see if he would call me back. ity I think the lack of customer service is extremely rude and unprofessional. I will NEVER do business with them again, and would certainly NOT recommend them to anyone else. VERY POOR SERVICE !!!!
    Carol C.
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storage units in Manchester

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