PET HOUSE SUITES

We saw the room ahead of time (it looked fine) and requested both dogs stay together. The price is a bit high but our regular place was booked and we needed another choice. I had seen their place before and nearly used them once but our trip was cancelled and we did not need the services. The outside area appeared clean. We could see other dogs and none seemed to be having a bad day when we were there. We have an older dog with mobility issues and if he is not well cared for it shows after only a few days. We were a bit concerned about having him stay in a new place where they were not used to him, but all went well. We were away a week and he was in great shape when we returned. As far as we could tell the food we left had been adequately dispensed. We left an old t-shirt, as we always do when we leave our doggies, and it was returned on pick-up. Neither dog seemed to be any the worse for the wear. We did not have any long wait for assistance when we arrived for our inspection or for drop off or pick up. We were also glad that vet services are on hand in case of an emergency. We can't speak to the experiences of others, but since it has been nearly a year since the bad review, perhaps some things have improved since then. We were quite satisfied and plan on using them again.

Highly recommend you check this place out and ask lots of questions before boarding your dog here. They tell you that your pup is let out 3-4 times daily for bathroom breaks and "play time" in a gravel fenced in yard with piles of other dogs poop. We were told the reason they do not have the dogs go out or play on the grass is because it is not sanitary and they clean (bleach) the rocks daily so that any diseases or viruses does not spread between dogs. It was also explained to us that this is the reason your dog will ONLY be let out by itself. That should have been our first clue when we observed the gravel dumping area which was occupied by a very small dog and there were very large piles of poop which obviously did not belong to the small dog. In addition, the small dog was roaming around the gravel area by himself and was obviously not receiving any play time. Every thing also has a $10 charge. We wanted our dog to go out on the grass - $10. We wanted our dog to have time with other dogs - $10. We were told we could drop off our dog early or pick him up late $10....BUT...when we actually asked to pick up an hour late it became $50 and an ear full on how the women had been their since 6:30 am. We basically paid $60/day for our dog to be put in an 8x8 cell and only fed once daily. We gave specific instructions to feed 2 times daily and the amount which our pup should be fed and we were told that is no problem since they keep specific records for each dog. He came back with OVER half of his food. It is obvious our dogs basic needs were not taken care of properly. We also sent bedding with our dog which was not returned and we were told the towel could not be found. That is a little concerning since our dog was only there for 4 days. Were could the bedding have gone since he was stuck in his cell only but 4 times a day for potty breaks?! We wondered if they even gave our dog the bedding from home so that he had a familiar scent as recommended by their staff! We have never been told by other boarding establishments to provide a scent from home. It makes me wonder if the animals there experience stress. Luckily we found a friend to pick our dog in time to take him to a more attentive and caring facility and did not have to pay another $60 for a few bathroom breaks a day or someone to forget to feed our pup. If you want your dog let out a few times a day for bathroom breaks this may be the place for you. We should have realized it wasn't the best place when they had availability over the holiday. The customer service also lacks luster - they are very kind and accommodating before your drop your dog off but after that buyer beware.....

I like them a lot! I like the care they take of my dog. They have heated floors and that is a great perk for a dog; especially an older dog sleeping on the floor. They are very clean. I liked it better than any other place that I have seen. The staff is very friendly. The price is comparable to anyone else; no higher or lower.

The staff is polite and professional. The private suites are a great answer for our large, older dog and give her ample space and privacy away from all of the commotion of the main kennel runs. They have good hours for drop off and pick up and the facility is always clean. Additionally, there is someone on premise 24 hours a day.