Sentry Exteriors, Inc.

Requested an estimate through HomeAdvisor to have an approximately 50 foot long section of gutter replaced across the front of our two story Roanoke County, Virginia home and Ted George of Sentry Exteriors arrived on March 4. Ted inspected the job site and provided the estimate and pointed out other potential "non-critical" issues associated with the existing roof (waviness - potential wood sheeting underlay damage - and how the previous homeowner had not installed new shingles in 2010 using the proper drip edge and ridge cap shingles) and gutters (beginning to pull away from metal fascia on the back of the house). In addition to replacing the damaged gutter section, Ted provided estimates for other items we had discussed (new siding, roof and gutters). Ted was very friendly and extremely knowledgeable and answered all our questions. Ted was on site for over an hour. We received a second on site estimate a week later that was almost twice the price quoted by Sentry and there was no mention of any other potential problems with the existing roof or gutters (estimator did not perform a "walk around"). The estimator was on site for less than half an hour. We scheduled the replacement of the damaged front gutter section with Sentry on March 16 and the work was performed on March 26. The friendly two man crew arrived on time. After measuring the exact replacement length, one person formed the new gutter section on the ground while the other carefully removed the existing gutter leaf covers from the old damaged gutter section then removed the screw nails from the old gutter. After the damaged gutter section had been dropped to the ground, the crew member on the ground hand carried the new 45 foot long section of 27 gauge seamless aluminum gutter across the yard and up a ladder to the other member on the roof. The gentleman on the roof attached the new gutter section to the fascia by himself, drilled holes and attached the downspouts, and finally reattached the existing leaf covers to the new gutter. The damaged gutter was loaded into the Sentry trailer for disposal. The job was completed in approximately an hour. The new gutter was a close match in color (classic cream) to the existing window frames and gutters. Billing and payment was handled online using QuickBooks. Overall it was a very positive experience and I will use Sentry Exteriors again for future home improvement projects when funding is available. If there were any non-positive aspects associated with this experience (and I'm no expert on gutter replacement), the two man crew (one on the roof holding the 45 foot long section near the center and the other on the ground) "eyeballed" the placement of the new gutter and the drainage slope instead of using any tools or guides, and the gentleman on the roof did not use any fall protection or tie off the ladder.

very communicative through the entire process and friendly customer service throughout.

good job in short period of time

We used Sentry Exteriors to install new gutters and gutter guards. Tara, the office manager, and Ted the sales rep were delightful to work with and we found them to be professional, helpful and accessible. The price we .paid for the gutters plus the guards was almost $2,000 less than a quote from another company that only covered the guards.

They were able to install in one day, and did a great job!

great company

They received my deposit on 8/7 but did not communicate that they couldn't do the job right away. The office waited until the week of Sept. 3rd to advise that the job would be completed on 9/14. Mainly think the office could do a better with their communication. However, the guys did professional and fantastic work. Gosh, did not realize that the work could be completed so professionally so quickly! The gutters matched perfectly. Thank you to the crew!

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After waiting two weeks for the job to be completed it was done perfectly. There was some miscommunication at the office although everyone was professional and helpful. Once the service was completed we were very happy. Thanks for a job well done.

These men behaved as true gentlemen and fixed my several problems caused by the recent tornado to my complete satisfaction and I will most definitely call upon them again for any need that arises .

good job

Excellent Customer Service - My roof repair was small compared to many others who had high wind damage. Phil (Sales) was eager to help fix my problem and coordinated the team promptly. Very satisfied.

The appointment was kept on time, everything that i was told that would happen, happen. I would highly recommend them.

It took a little longer to get the materials in but once they did the gutter was up quickly.

Gutters look beautiful....minor rework to complete the job. Overall, great job...Customer Service and Workmanship.

Got it done same day I contacted them through homeadvisor. Hopefully will solve the problem. We will find out once it rains a lot again.

Very disappointed with functionality of new gutters and gutter guard. Water rolls over the gutter guards and falls beside the house. Gutters were not installed as specified by sales person. Half of gutter is under drip line and gutter guards set up at a 45 degree angle. Have requested assistance/repair services several times and no one calls back. Had asked for a quote for a new roof twice, but have received no response. I cannot recommend them with the current level of support they provide. May be time to quit wasting time waiting for them and turn this matter over to my lawyer.

The crew did an great job, banged my roof out in one day. Very happy with the job performance. Their is some miss-communication between sales and work crews, however the crews where very easy to work with and did what I asked. I'll use Sentry in the future.

The contractors that did the work were very professional, and we are very happy with their work. We are very happy with the windows. I would just say make sure you get everything you are having done in writing so there is no confusion. We discussed what we wanted, agreed to what we wanted, but didn't get everything we thought we were paying for.

Excellent response time and the gutter guards are a huge upgrade!

Wanted replacement windows not replacement glass. Company did not express services.

Showed up when they said, were professional.

They also did "universal" brand gutter guards facia and some sheet metal wrapping of wood trim for me. Only issue was I suggest you be sure to mow your lawn first (I was happy I did) because there are little nails or screws that are easier to find in short grass. You do not want your lawn tractor tire to find them. The workers cleaned up well but I did find some screws and nails after they left which is tla typical risk of this kind of work, so just look around a bit.