Pohanka Hyundai of Fredericksburg

Let me start by saying I have been going to Pohanka Hyundai for service for almost a year. $65 is a little high for an oil change and tire rotation but that is the price for taking my car to the dealer for service. The people are friendly the service is good and I have never had to wait an overly long amount of time and they always wash of the outside of my car. That said, the last time I went in I was told I needed to replace two of my tires and my battery. I knew the tires were getting close so it was no surprise, however, I was offered two different types of tires and was quoted an amount of either $460+ or $560+ (this is for two tires on a regular car, not a truck or SUV) and $160 for the battery. I did not have time to stay and have it done, so I told them I would make another appointment . In the meantime I have done some checking and I can get the same tires, installed etc. for $340 and a battery, a Duralast, for $93. I don't know if it is an upsell or what but that is a pretty extreme price mark up.

There was a discount as it originally was going to be $800 but they took it down to $450. We would definitely recommend them to anyone as the owner there is really good, polite, very well spoken and the guys that were there knew what they were talking about. They are up-to-date with cars, trucks, vehicles and motor cycles and know what they are talking about. We had excellent service and the mechanics were excellent. Their office was well kept, neat and clean. They also had an area for the kids to play, books and section for kids which would keep the kids entertained. They had magazines, books for the kids, books for adults and what more can a mother ask for when she has a kid in there.

They are fantastic. They send me an email to remind me when I need service. I rarely need an appointment. When I call, they go out of their way to make sure that they can service my vehicle in a time that is convenient for me. When I drive up to where their drop-off point is, somebody always meets me with a clipboard, and before I walk away from my vehicle, they already know what I need done. They have late evening hours too, which is great. They don’t charge you for the state inspection if you have bought your vehicle with them. I have never had anything bad with them. I have had the vehicle for four and a half years and their service has been like that for the whole time. I would rate them highly and would continue to use them in the future.

Overall it was an extremely easy purchase of a car, and I found Kristy and her dealership very easy to deal with and more than willing to work with me. They "get" the concept of customer service, and I found this very refreshing in a car dealership. I would send friends, colleagues and family to Kristy if they were in the market for a new Hyundai