HBServices LLC

HB renovated my bathroom upstairs - luckily the project was almost complete when disaster struck. Three days after the final plumbing for upstairs bathroom, the downstairs powder room toilet began flooding sewage water into my home, and the washer and dryer pipes were leaking water. Both of these are "lowest points" in the home where water will back up if there's something clogging the drain pipes. Come to find out, a worker's rag was pulled from my drain pipe causing this back up of sewage and water into my home not once but twice. I called my home warranty service which provided the emergency plumber who found the rag pulled from the pipe (photo). This rag was left in the pipe to keep fumes from coming into the home while the toilet hole was exposed. HB did pay for the emergency plumber as my home warranty service would not cover it since a foreign object was found in the drain pipe. This was about all the help they provided. Now, almost 2 months after this happened (Dec 31 and Jan 2), HB hasn't provided any solutions to the repairs problem. They pointed the finger at the plumber they subcontracted and vice versa. No one has taken ownership. I filed a homeowners insurance claim and supposedly HB has gotten theirs involved so no estimates or repairs can be done by them as this would be a "conflict of interest." No one from their leadership or management has even begun to offer a formal apology, I've only heard from the project manager I was working with, then he fell out of communication. There was zero thought to offer any sort of discount for the upstairs bathroom project, which became a direct cause of the disaster downstairs. I am now getting questions from the project manager asking how they can speed up the process with my insurance...Short answer is - HB should have handled this from the beginning, owning up to the mistakes and taking care of this issue and the mitigation and repairs that came with it, without question. They brought the people into my home to do this work and someone made a negligent mistake. I DO NOT recommend using HB for any remodeling you wish to have done in your home because if you experience a major f*$! up like I did, they won't be there to resolve the problem. You'll be left to deal with it on your own and it will take much longer since insurance processes are slow. As of today, the downstairs of my home is still in disarray, repairs unfinished and not in the same condition it was when HB first entered my home for the upstairs bathroom reno on December 9, 2020.

They were very good and we will definitely hire them again. Would highly recommend them.

Top notch Quality work. They do what they say.

They installed it on a diagonal. Because it was laid on a diagonal they had to add additional joists to frame it. They did all of that work. the interaction was good . the team was pretty consistent. They worked contentious and cleaned up everyday. They seemed knowledgable about the material. The work turned out pretty good.

The cost was probably in line. It involved removing the old paneling. They had to add some studs so that they had proper placement for the panels. We had one problem with the material delivered through the distributer. We were told it would take 5-6 weeks but it was delivered quite a bit sooner. Some of the panels looked like they had some damage but it was made right.

Everyone at HBServices has been helpful, knowledgeable, and timely. They were willing to replace 2 windows where as many places have a 4 window minimum. Erik M managed the project and was great to work with. He even stopped by during the installation to be sure everything was going well! The installers were kind, efficient, and kept all areas clean. The patchwork around the window on previously damaged drywall is beautiful! Love the company and the windows.

Excellent work overall. Windows look great. Good attention to detail and high quality.

Excellent workmanship, professional, courteous & great customer service - all the reasons I am a 3-time returning customer!

Each experience so far has gone very well. The pricing is competitive, the employees are always professional and timely and we would certainly hire this contractor again.

HB Services (Sebastian & crew) showed up on time, explained all work and quickly completed the job. Worked from the time they arrived until finished great job!