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New Look Home Improvements

4.0

(15) Verified Reviews

Founded 2018 •

Awards and Badges

Angi Super Service Award badge
Super Service
Award 2020
Licensed
Trade License Number
2705169652
Trade License Locale
VA
Trade License Authority
Virginia: Contractors
Trade License Expiration
12/31/2021
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

804 Woodmont Dr

Chesapeake, VA 23322

Description

We are a service oriented home improvement company offering quality products at a price you can afford. All of our products come with a lifetime warranty and are installed by a team of professionals that are committed to excellence on your project. We are a Class A licensed company who cannot wait to provide a New Look for your home!...

Verified Reviews

4.0

(15) Verified Reviews

Ratings Distribution

5

8

4

3

3

1

2

2

1

1

Rating Details

Price

3.8

Professionalism

3.7

Punctuality

3.8

Quality

4.1

Responsiveness

3.9

Read reviews by category

fence company (9)roofing (4)decks & porches (4)gutter repair (3)siding companies (2)door installation (1)
Showing 1-10 of 15 reviews
5.0

05/27/2021

Highly recommend! Jesse was great at communicating and actually was able to schedule quickly. Trevor installed my vinyl fence and did an amazing job.....he was super friendly and such a hard worker. Will use them again!

Description of Work
fence

Category fencing

Cost $3,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/26/2021

1.0

05/05/2021

We signed the contract to start having our fence replaced in February, everything sounded awesome. When our fence was first installed it was installed incorrectly. According to our contract we had selected for it to conform with the ground, which it was not there were gaps between 4-10inches between the ground and the bottom of the fence. Once my husband got home we agreed we were not okay with it...

Description of Work
Replace existing fence

Category fencing

Services Performed? Yes

Work Completed On 05/05/2021

Images

Review for New Look Home Improvements - 804 Woodmont Dr, Chesapeake, VA - 39320939

Service Provider Response

Honestly I don't know what else we could have done for you. I get that you wanted the pickets a certain way the first time but ask if there was an ability for me to post the pictures everyone would see how bad it looks the way you wanted it. Our guys were just trying to make it look good. And when you didn't like it we went back 3 times to fix it and then you blocked my number. So what else can we...
2.0

03/21/2021

I paid over 9k upfront in cash for a new fence and door. I was told afterwards I needed to pay over $400 for a land survey which is fine but an unexpected cost. Over the course of almost a year I have received almost zero updates unless I keep asking. Months past any reasonable amount of time (even during covid) my fence and door was installed. The fence is very nice and the door is missing a kick...

Description of Work
New fence and new door

Category decks,fencing,doors

Services Performed? Yes

Work Completed On 03/20/2021

Service Provider Response

City ordinances and permit requirements are not something that we go around. We were extremely up front in the beginning about that.
4.0

02/20/2021

The roofing team were fantastic! Alex and his team worked nonstop to get my roof replaced. Extremely efficient! I had a bad leak in my roof and all we had was rain in the forecast. As soon as there was break in weather they were at my house. They swept the yard several times for nails and did a wonderful job cleaning up. The office had the dumpster removed the next day. It looked like they had nev...

Description of Work
Roof Replacement

Category roofing

Cost $11,200

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/16/2021

Service Provider Response

[Member Name Removed], I’m glad you loved the roof we did for you. As I tried to explain to you, your warranty comes from the manufacturer because it is a manufacturer’[Member Information Removed] warranty. As a homeowner, I would rather have a 50 year warranty from a manufacturer that has been around 100+ years than a piece of paper from a local company. I’m sorry that reality disappoints you. Go...
3.0

02/10/2021

Didn't finish job ghosted me since partially doing job did not put handles on gate paid him before he finished didn't stand up to promises made price was different than what was initially what was agreed didn't do all work that was in the contract will not recommend lack of communication

Description of Work
Fence build

Category fencing

Work Completed On 02/10/2021

Service Provider Response

[Member Name Removed], do you ever question why your stories with every contractor ends with “he ghosted me at the end?” I wondered that until finally working with you. First off, not only did we completely finish your fence but we did more than what we were contracted to do and you refused to pay us for that work. As it stands, you currently owe us $500. If you would like to pay that we can talk ...
2.0

12/07/2020

I would never hire them again. They give no notification, just show up. They will promise you anything that sounds good. Jesse (owner) really doesn't care if you're happy with the end result and he's a liar. During the job, workers left trash (empty water bottles, empty boxes from nails, rolls of nails, cigarette butts, empty cement bags) and debris all over my yard EVERYDAY as well as my neighbor...

Description of Work
New wood privacy fence

Category fencing

Cost $8,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/25/2020

Images

Review for New Look Home Improvements - 804 Woodmont Dr, Chesapeake, VA - 39068847

+4 More

Service Provider Response

[Member Name Removed], I’m sorry you were not satisfied with your fence. You have posted pictures of the job while it was in progress. I personally came and loaded your old fence in the trailer myself. Im not sure what else I could have done. In terms of how the fence was installed, your neighbors had their own fences that they did not want taken down. That only leaves us with 2 options when insta...
5.0

11/14/2020

While the company didn’t handle my type of roof, it quickly offered a referral, which turned out to be an excellent choice. I cannot comment on quality of work, but the professionalism and courtesy were outstanding.

Description of Work
Roof and Chimney Repair

Category decks,roofing

Hire Again? Yes

Work Completed On 11/14/2020

5.0

07/20/2020

Great company. They had to dodge the weather but got it all done in 1.5 days. Use top flight products and the crew was very efficient and do fine work.

Description of Work
Replace old roof

Category decks,fencing,gutter repair,roofing,siding

Cost $10,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/14/2020

Service Provider Response

[Member Name Removed], thanks so much for giving us the opportunity to work on your roof. I look forward to your next project!
5.0

06/20/2020

Great quality work and all done within a couple of weeks. Prior reviews under sell Jesse and his crew. If you want it done right, on-time with a friendly service Call NEW LOOK HOME IMPROVEMENT now! If you haven't dialed him yet, what are you waiting for.

Description of Work
Home Roofing

Category roofing

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/19/2020

Service Provider Response

Thank you [Member Name Removed]. Working with you was just as great of an experience!
5.0

06/12/2020

They were quick and efficient. It was a job well done with no issues.

Description of Work
Gutter installation.

Category gutter repair

Services Performed? Yes

Hire Again? Yes

Work Completed On 05/12/2020

Service Provider Response

Thank you [Member Name Removed]!

Services Offered

We are a home improvement company that offers replacement of exterior products such as roofing, windows, siding, fences, gutters, decks, and doors.

Services Not Offered

We do not work with Asbestos Materials

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Financing, Check
Senior Discount
5%
Warranties
Yes