Greater Houston Stair Lifts
Founded 2007 • With Angi since May 2012
Business Details
Phone Number
Address
16250 HIGHWAY 3
Webster, TX 77598
Description
Verified Reviews
02/01/2019
Katherine M.
Aaron, the owner, was very good about installing the lifts in a timely manner. I paid him all cash. My son has cancer and I told Aaron that we would be applying to charities to help out with the cost of the lifts. IT HAS BEEN A NIGHTMARE EVER SINCE....my opinion is that he is very unorganized....he even signed for a certified piece of mail with one of my checks in it (large sum of money) and a month went by and he NEVER contacted me...I had been asking him to please let me know when the check arrived. After many tries to get a response from him, he finally responded and said that he went through all of his mail looking for it..... MY RECOMMENDATION IS NOT TO DO BUSINESS WITH HIM if you know that you will need to continue to speak with him...he will not come through and will be very frustrated that you are taking up his time...He still will not help us get our money. The checks from the Charities have to go through him, as the business, and he has to deposit them and then give it to us and he WILL NOT HELP! So, we are not able to get help with reimbursement because he WILL NOT HELP!! We have been dealing with this since September of 2018.
Description of Work
I had two chair lifts installed
Category handicap equipment,home child care
Service Provider Response
Apologies for the late response but this client purchased stair lifts from us and we installed the stair lifts. We are a stair lift company. We do work with charities. In this instance, the client requested reimbursement for donations after the initial date of purchase. We received a donation payment for this client 6 months after we installed and received funds. We immediately refunded the client. After this occurred, we continued to receive phone calls and different document requests for a year after the first purchase. We provided more information than any company should be required. Any funds that Greater Houston Stair Lifts received were immediately given to the client. Most people who receive donations for stair lifts have that available at the time of purchase. After the third charity contacted us, we became concerned that there may be some fraud occurring since the purchase was in the past. We requested the client have all their donors contact us directly after the last request and then we never heard from anyone else until they needed our service, which Greater Houston Stair Lifts strives to provide excellent service to all of our clients. In this case we have gone above and beyond for [Member Name Removed] and family, including making special arrangements to remove and replace stair lifts so movers would not have to struggle so hard to get through the tight stair well. So to be clear about this complaint: This has absolutely nothing to do with our ability to do Sales and Service as we normally do and we have thousands of satisfied clients in the Greater Houston area. We did our best to assist in reimbursing the client after the original purchase. We will continue to be here should they need our service in the future as well. This will be our only response to this complaint. Thank you for understanding.05/22/2015
Katherine C.
Aaron quoted a fee ($150.00) to come to Sugar Land and secure the ramp. He arrived on time, secured the ramp as promised for the fee quoted. He was very professional and courteous. I would not hesitate to recommend him to anyone needing work to secure access in and around your home.
Description of Work
Needed a contractor to secure an exit ramp to my patio so it would not fall.
Category handicap equipment
02/13/2013
Anita S.
It went perfect. They came in looked at our steps and went to work. They were done in no time, showed us how to use the chair lift properly and that was it. We are Very pleased with our choice.
Description of Work
We have a 2 story home and due to arthritis, we can't climb the steps very well. My husband wanted to put the steps in so that we can enjoy our home again. We contacted RampNOW arranged to go visit them. We went down and they demonstrated the chair to us. We were had done our homework and these guys were the best fit for us.
Category handicap equipment
05/25/2012
Mary Nancy H.
I had contacted several other companies by phone and email and Aaron was the only one to call back and he did so the same day. He answered all of my initial questions and addressed my concerns on that phone call and made an appointment to come to our house the next day. He showed up on time and was very professional in helping to decide exactly the type of stair-lift would be best for us. We made the appointment to have the work done and he again showed up on time and performed the work to our complete satisfaction.
Description of Work
Aaron installed a stair-lift from our main floor to the second story of our home.
Category handicap equipment
Service Categories
Licensing
Services Offered
Greater Houston Stair Lifts is a stair lift Sales and Service company. We install and service Stair Lifts and they can be installed in your home in as little as 24 hours. We also have portable wheelchair ramps in stock and ready for pick up by appointment only from our warehouse. We offer local delivery service for any of our products. We now carry affordable power chairs and scooters, too.
Services Not Offered
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Frequently Asked Questions & Answers about Greater Houston Stair Lifts
How is Greater Houston Stair Lifts overall rated?
Greater Houston Stair Lifts is currently rated 4 overall out of 5.
What days are Greater Houston Stair Lifts open?
Greater Houston Stair Lifts is open:
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
What payment options does Greater Houston Stair Lifts provide
Greater Houston Stair Lifts accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
Does Greater Houston Stair Lifts offer free estimates?
No, Greater Houston Stair Lifts does not offer free project estimates.
Does Greater Houston Stair Lifts offer eco-friendly accreditations?
Yes, Greater Houston Stair Lifts offers eco-friendly accreditations.
Are warranties offered by Greater Houston Stair Lifts?
Yes, Greater Houston Stair Lifts offers warranties.
What services does Greater Houston Stair Lifts offer?
Greater Houston Stair Lifts offers the following services: Greater Houston Stair Lifts is a stair lift Sales and Service company. We install and service Stair Lifts and they can be installed in your home in as little as 24 hours. We also have portable wheelchair ramps in stock and ready for pick up by appointment only from our warehouse. We offer local delivery service for any of our products. We now carry affordable power chairs and scooters, too.