Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Tiger Services Air Conditioning & Heating

Heating and Air Conditioning

About us

We are family owned and operated and have been Air Conditioning San Antonio since 1978! Our mission is to keep you comfortable with clean air at an affordable price. We set a reasonable flat fee, regardless of how long the technician takes on a repair! In addition to flat rates and two-year warranties we provide same-day service . We are available for emergency AC Repair calls every day. Our vans are fully stocked with the right parts so that our AC Repair technicians can immediately address the problem. For those looking to upgrade their home’s air conditioning and heating system, we are fully stocked in Trane and Comfortmaker equipment.

Business highlights

46 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Repair Service, Preventive Maintenance, Equipment Replacement, Residential Air Conditioning & Heating Equipment, Trane, Comfortmaker, Lennox, Carrier, Rheem, Ruud. We offer financing, promotions and coupons year round.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7284 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
7%
3
3%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 51-284 of 284 reviews

Connie F.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Tiger Services has been servicing our ac/heating for over 20 years and we will not consider having anyone else come out. They are friendly, professional and we trust them to give us the right recommendation that is best for us. Robert (our technician for the past 5 years) came out last week to do our spring inspection on our maintenance agreement. He is conscientious in doing the work properly and without damaging anything in the house or outside. He even wore shoe covers as to not track mud in, since it?s been raining. Tiger Services remains our service company in a time that is hard to find people you can trust to come to your home and do the job you hired them to do in a very professional way. From the call I make to set up my appointment, to the updates of when Robert will get to my house, to the great job he does to make my air conditioning work optimally.
Description of Work: A/C tune ups. Checked temperature split and air filters. Checked and cleaned drain lines. Repaired cracks in drain line. Checked amp draws at condenser. And a lot more that's on a tune up. We have a service agreement so spring and fall Tune Ups are included.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Karen G.
01/2015
4.0
heating & air conditioning/hvac
  + -1 more
We have had a contract with Tiger for several years. For a while we were having issues with things breaking after routine service calls. We considered dropping them but because they did resolve each problem kept with them a little longer. Recently we were impressed that they responded to our call that came in 15 minutes before they close at 8 p.m. Our AC was suddenly out which is painful in the summer. They came out that evening and resolved it.
Description of Work: We have proactive service contract with Tiger Services for our AC and heating units. They have also replaced many units over the years.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$10,000

Joy F.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
We have been using their services at least ten years. They call us for scheduling each year when the inspection is due. If we ever notice a problem between appointments, we call them and they come out quickly to take care of the problem. They have always done a good job.
Description of Work: They complete our heating and air conditioning maintenance services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
We have used Tiger Services for a number of years and we have very much appreciated their professional services. They show up when they say they are going to and they get the work done expeditiously. I've never had to have them come back to do a job over because they get it done right the first time.
Description of Work: Annual service contract, replace ducts, correct malfunctioning system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$248

Michael B.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
I would not recommend this Maintenance Service Agreement. I had the agreement with them in 2013 / early 2014. When one of my A/C units did go out they could not fix it - it was a solenoid valve for the HOT water feeding the heating side. They said I had to call a plumber. I called an A/C & Plumbing company that repaired it. in 2014, when my smaller A/C went out they said the only option was to replace it ($~7,000) ... 2 other companies gave me quotes to fix (< $1,000) as well as quotes to replace ($~6,000). Also, I am unsure what they did during the service visits - because they did not clean out my condensation drains. In summary, I would not recommend their Maintenance Service agreement because I did not see any benefit from it.
Description of Work: Signed up with Tiger Services for the Maintenance Service Agreement.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$200

Response from Tiger Services Air Conditioning & Heating
We don't quite understand the client's concern on these calls and never called us to address his concerns. On the one call, his heating system is tied to a water heating source - our state license does not allow us to repair water source heaters so we recommended that he call his plumber. On the second call, the unit is about 14 years old and needed a lot of Freon - we don't recommend clients putting a lot of money in older equipment. As far as we are aware (there's no notes in the clients computer file), the client never contacted us with any questions or concerns. we are sorry that we could not meet his expectations. We have over 2000 maintenance agreement clients that have enjoyed our services since 1978. We invite any client that is not totally pleased with our services to call us so that we can discuss their expectations and work out an agreeable transaction.

Gene T.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Tiger Services is a professional, class organization. I had been with a local air conditioning company since 1980 when we purchased our home. I was an Air Force officer and we rented out our home for eight years, then returned to San Antonio in 1993 to retire. A new furnace was installed by our old air conditioning company in 1992, and a new air conditioning unit in 2000. The system began to fail. Two visits by my old company did not solve the problems. I was concerned that I would just be throwing money down the drain, and when it was all over, I still would have an old, unreliable unit. A year, ago my daughter and her husband needed a new heating and air conditioning unit. They called the company I had done business with since 1980. The sales representative did not answer their questions satisfactorily, and when they price shopped, found that company to be high. My son in law works at Rack Space. They have an employees only communications tool, and he used it to do some additional research. Numerous Rack Space employee rated Tiger Services very high. My daugher and son-in-law had their sales representative visit. This person was more knowledgeable than the others, and the price was the best. Given that, I decided to invite Tiger Services to visit and make a presentation. Mario did a walk through, and sat down to come up with some numbers. Before his presentation, I told him that my buying philosophy is that rarely is the most expensive or least expensive item the best value for the dollar. I told him that normally there is a 'sweet' spot where price and quality come together. I told him to save us both a lot of time and talk to me about a unit that met my criteria. The sales representative focussed on a 4 ton, 16 SEER unit. He hit the nail on the head. The price for everything was $7,978.00. That price included a $250.00 trade in for the old unit, and a $250.00 discount for paying by check. As a separate line item, I will receive a $640 CPS credit for moving from a 10 to a 16 SEER unit. Tiger Services filled out the CPS paperwork. You won't find much advertising from Tiger Services. They rely mostly on word of mouth. Patrick and Tim showed up to do the installation. They were superb. Patrick was so proud of his work that he showed me his work along the way. After the installation, there were a few minor glitches that Tiger Services resolved immediately. Before and after the sale, I dealt with Rosie, Roger, Kenny and Robbie. They are all friendly, professional and competent. I have one negative regarding one person I dealt with and have decided to include it in this review. After the system had been installed for about a week, on a Sunday afternoon, when the air conditioning came on, the lights flickered for about 1/8 a second, and the outside unit made a grinding noise when it came on. I called Tiger Services' tech support line. They offer tech support 7 days a week. The first letter of the first name of the individual who returned my call is "M". Mr. M started the conversation 'What's up?' He did not identify himself as being a tech rep from Tiger Services. That was not professional. I told him what had just happened and asked what should be done. Mr. M said that if he came out and it wa tree branches caught in the unit, or other debris, he would have to charge me $55 an hour. I told Mr. "M" that it was a brand new unit and I doubted the problem was tree limbs or debris. In short, he did not address my concerns. Mr. "M" was flip. He acted like he did not want to be bothered with my phone call. After talking to Mr. "M" for 15 minutes, I told how disappointed I was regarding the conversation. I told Mr. "M" to forget that I ever made this phone call and that I would call the main office in the morning to sort everything out. I called the main office in the morning. I was treated very professionally. I told them about the conversation I had the evening before with Mr. "M". I was told by his supervisor that he is an excellent technician, but does not have the best people skills when handling customers. I told the supervisor that all I needed to have been told was something like 'the whole thing may have been an anomaly. Just watch to see it if happens again. The problem may have been caused by a spike in the electrical line, or may rest with the unit.' Mr. "M's" supervisor told me all that. Had Mr. "M" told me that, my concerns would have been allayed. I am 71 years old and I have never heard a grinding noise when the air conditioning unit came on. I mention Mr. "M" in this review because I have supervised a lot of people in my day. I am a retired Air Force Colonel. As a past Commander and Publisher of the European Stars and Stripes, I had oversight for about 2,000 people, and managed 14 directorates. I had several Mr. "M's" along the way. They are competent people who needed some brushing up in an area or two. To the management at Tiger Services, you have excellent, professional people. Not only are they competent, they are friendly. A Mr. "M" in the mix can undo so much of the good feelings a customer has regarding the rest of your organization. My recommendation? Send Mr. "M" to a customer relations class. I am sure there are some good ones in San Antonio. He needs to learn phone courtesy when dealing with customers. I suspect should he show up to perform technical work that he would be excellent. He would diagnose and fix the problem. Where this all went off track in my case is that Mr. "M" never showed up at my house. My only contact with him was on the phone. It was a very unpleasant experience. In my opinion, a two day customer relations course, with some emphasis on phone courtesy, would square Mr. "M" away. What is sad about all this is had that anomaly not occurred, all my dealings with Tiger Services people would have been outstanding. Had I called on a different night, a different technician might have been on call and I would not have had this experience. To all reading this, let me end where I began. Tiger Services is a professional, class company. They charge good prices, and do excellent work. They install only good equipment. Tiger Services is responsive when you call them. They have won over numerous employees at Rack Space. That is how I found Riger Services, through my son-in-law who works at Rack Space. I left my heating and air conditioning company that I had been with since 1980. I am glad I did. Tiger Services is the best of the best. Sincerely, an old and retired Air Force Colonel
Description of Work: Removed old heater and air conditioning unit. Installed 16 SEER Trane, 4 ton XB16 heating and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,978

Mark K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Super thorough. Showed me everything, explained what he was checking, explained the results. Very pleased with the quality.
Description of Work: Performed an in-depth evaluation of my AC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Joe E.
05/2014
1.0
heating & air conditioning/hvac
  + -1 more
The technician walked into my house without knocking or ringing the door bell, startling my wife. My wife feels invaded now. Enough said, right? Then, after the technician stated we needed over $400 in Freon R-22, my wife indicated we would buy a new system from them. The technician went ahead and charged the $89 trip charge anyway instead of making it a courtesy call after we had stated we would purchase an $8000 or more air conditioner from them. I then talked to the salesperson who didn't pay attention to my wishes of wanting to purchasing a Trane. He wanted to attempt to sell some other brand, which I bet is more profitable to the company. Adding to the creepiness of the whole experience, he stated he needed to measure every room of the house from ceiling to floor and wall to wall. No privacy or respect whatsoever. The next day, May 14th, I inspected the outside unit and the caps had been left off of the refrigerant access values by the technician. He forget to reinstall the caps. I had a previous positive perception of this company. They blew it in one bad service call and one phone call trying to sell me something I do not want. Update: Roger with Tiger Services has since contacted me and has agreed to refund the $88 for the service call.
Description of Work: Check air conditioner.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$89

Loretta M.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
It was an all day affair. The installers arrived promptly as scheduled. They were polite, attentive, clean, and did a very good job. Additional work was done to improve air flow through an added on duct to a kitchen sun room area that was built. They hauled out all of the old system through a very narrow entry stair ladder into the attic. This unit was bigger than the original. It was a tough job well done.
Description of Work: Replaced old attic air conditioner/heating unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,900

Kathleen G.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
A wonderful experience! I purchased an annual service contract and on the same day of the purchase they conducted the first service. The technician was courteous, professional, and very thorough. All the while he worked he explained what he was doing and why. As a result I learned quite a lot about maintaining my AC and Heating system. As an afterthought I asked the technician about thermostats. After another clear and concise explanation on thermostats I asked him to replace my old thermostat. He did so and gave a quick tutorial on how to set the thermostat. Again a wonderful educational experience!
Description of Work: The first of two annual services. Installed a new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Response from Tiger Services Air Conditioning & Heating
Thank you for taking the time to fill out a survey. We are a big fan of Angies List also.

Angela K.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
I love them. I have a twice a year maintenance contract with them. I didn't cost anything for that visit because the maintenance contract is a little over $200 for twice a year and two units. He did recommend quite a lot of repairs coming up like changing duct work, changing gas lines and he also gave me an estimate on that but it was expensive so naturally I've done nothing. He noticed that my blowers were dirty and they need to be cleaned but he didn't do that because that cost extra. When I bought the house many years ago their shine was on the attic door and so I called them and I then I used them ever since. They've replaced both air conditioners and both furnaces fourteen years ago. They did an excellent job and I haven't had trouble with my units since and then they come out twice a year and do the maintenance. Usually everything has been fine but now that the units are getting older they have had to replace a ceiling fan here and there. The staff usually calls and reminds me and we set up an appointment. They are very punctual and they come when they say they are going to. They've just been very reliable.
Description of Work: I used Tiger Services Air Conditioning & Heating to do a yearly maintenance. They checked the furnace for gas leaks and made sure the fans were working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William D.
12/2013
4.0
heating & air conditioning/hvac
  + -1 more
Prior to the call I researched my furance issue, narrowing the root cause down to a few items. The lack of the proper testing equipment is the only reason I made the call. Almost everything about the experiance was satisfactory. The dispatcher was very professional, the technician right on time and was knowledgeable. The problem I had with the experiance was the cost quoted for the replacement part. Tiger wanted to charge me $358 for a part that I could buy on-line (as a regular consumer) for $74, and the installation would have taken less than two minutes. I have no issues with a reasonable markup due to the cost of carrying the inventory and other overhead expenses, however a 300%+ markup is wrong in so many ways. Even the technician was embarrassed at the cost when he presented the quote. I would use them again in situations that I have the luxury of time to order the part on-line. However, if the weather is extreme and I have problem with my HVAC unit I would look else where.
Description of Work: Performed a service call on my furnance, diagnosed the problem.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

JUDITH V.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
The experience was excellent from the sales visit through the final installation. The options to choose from, rebates available, etc. were all clearly explained. On the day of service, the installers arrived as expected and completed the installation, as well as cleaning up the area completely afterwards. I have used this company for a few years now for maintenance of my previous a/c and will continue to use them.
Description of Work: installed new heater a/c unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

ivan A.
09/2013
1.0
heating & air conditioning/hvac
  + -1 more
The service was fine, but feel that $550 was royally steep for just a mere capacitor replacement. A $30 part. Tiger charges $88 for service call, and all the rest is gravy. This is service that should've run about $150, but somehow $550 is unacceptable.
Description of Work: Tiger replaced a capacitor in my trane heat pump. Did a brief check of the component and about 1 hour of service total.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$550

Response from Tiger Services Air Conditioning & Heating
-Due to the very short comment and the incorrect statement, Tiger Services attempted to call this client MANY times. The client never gave the company an opportunity to explain or resolve their concerns. Most Angies list clients utilize the open dialog the system provides to help resolve their concerns. With this situation – there was no dialog. There was just this bomb of misinformation that is indented to tarnish the company’s reputation. The facts that exist: -the person who met the technician at the house authorized all work for the quoted prices. -there were TWO components in the unit that were replaced (not just a mere capacitor) -the person writing this email was not present during the time of the repairs. Tiger Services felt it was important to disclose all the facts to this posting so their Angies List clients could draw their own conclusion more fairly than what this client attempted to INACCURATELY post. “If there is ever a concern with our services we always recommend that our clients call our offices for a speedy resolution to their concerns. Thank you Angie for offering us this great service.”-

Linda N.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Responded promptly same day with estimate. Have used them before and trust their judgement on repairs. Repairs were made after estimate was approved.
Description of Work: Fixed the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Tiger Services Air Conditioning & Heating
Thank you for the kind words! - TIGER TEAM

Mini V.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are very good. I do like them, I do like their service. They are very good most of the people. I don't have any complaints about them so far.
Description of Work: Tiger Services Air Conditioning & Heating

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

John H.
07/2013
4.0
heating & air conditioning/hvac
  + -1 more
At first, they came out to do an assessment of the air conditioner and basically, it's not working. So when I went out, they said that the compressor is just locked up and it's not working. So I talked to the service man who did the assessment. He described my options, so we talked through that. His manager who does more of the installation side and not the inspection called me that same afternoon and we talked through getting a new air conditioner. We used Tiger Services for my own home, the home where I lived in. They've been good. We will probably be using them too. Their prices were in the middle. They were very timely and they gave me an estimate of how long it takes. They did what they have predicted.
Description of Work: I was working with TIGER SERVICES Air Conditioning & Heating for an air conditioner. They brought in a new air conditioner. They also changed the compressor outside.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John L.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They're prompt, met their appointment time very well, were clean, courteous and honest as far as I can tell.
Description of Work: I have a contract with Tiger Services for air conditioning and the furnace. They did preventative maintenance for me.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tiger Services Air Conditioning & Heating
Thank you for the great comment! We look forward to servicing you again in the near future... - Tiger Team

Tim S.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
The tech checked the furnace, suggested replacing the filter element (and did), checked the start and run capacitors on the condensing unit, and charged the system with 5 lbs. of refrigerant. He then hosed off the condensing unit coils and fan. I had an Angie's List coupon for $35 off a service call, but when I presented it to the tech when he gave me the bill, he said that the bill already had been discounted, and he did not take off the coupon amount. He did take the coupon with him. A week later, I called the office to check on the correctness of that bill, and they said that the coupon should have been accepted. John said that they would be contacting me to refund the $35. A few days later, I called back, and was told that the check would be mailed on Friday, May 24.
Description of Work: Checked and charged the a/c system

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Response from Tiger Services Air Conditioning & Heating
Thank you to Mr. [member name removed] for his patience and understanding. There was a bit of confusion with the Technician assigned to this service call that day. We are happy we were able to resolve the issue! Hope to better improve our service to Mr [member name removed] on our next visit. - Tiger Team

Rick G.
05/2013
5.0
air duct cleaning
  + -1 more
They have been very good. I have not had any issues with them.
Description of Work: I used TIGER SERVICES Air Conditioning & Heating for a yearly contract to do a thorough check.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Tiger Services Air Conditioning & Heating
Thank you for the kind words Mr. [member name removed]!! It's customers like you that keep us moving with that Eye of the Tiger! - Tiger Team

Araceli L.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are punctual and have friendly and professional representatives. I have contracted them for 3 years now and they always send me a reminder to schedule with them for my checkup. They are thorough and always have fair pricing.
Description of Work: I contract with Tiger to inspect my AC twice a year. They check the entire unit, both inside and out and offer suggestions as to how to keep it running smoothly. If there are any issues, they give me an estimate for services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Tiger Services Air Conditioning & Heating
Thanks so much for kind comment Miss. [member name removed] ! We hope to keep servicing your unit for 3 more years! - Tiger Team

Somer S.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
The technician did a good job with the repairs, but he used hard sell tactics to try to have me purchase more services. I also felt the cost of the repairs was very high considering the scope of the work.
Description of Work: They fixed a thermostat.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$450

Response from Tiger Services Air Conditioning & Heating
The client spent a total of $255 to replace a failed component. Because [member name removed] was a first time client, the technician offered our annual maintenance agreement so they could receive regular maintenance and discounts off any future repairs.

Richard V.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were very prompt. I thought they were very honest in what they were seeing. They got everything done that they said they were going to get done. They called and they said they were running late and they showed up earlier than they thought they even would after they called.
Description of Work: There was a dent in the air conditioning vent and Tiger Services Air Conditioning evaluated it whether it was a mold breakdown or if it was okay. They also checked for any leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Tiger Services Air Conditioning & Heating
Thank you [member name removed] for this great review! Always happy to hear our Technicians are taking it that extra step further to please our customers. We look forward to many more years of servicing your unit! - Tiger Team

Alan C.
04/2013
1.0
heating & air conditioning/hvac
  + -1 more
I have used Tiger Services for years and thought they were a solid company. I had a AC system replaced in 2007. They gave us a estimate for the system on 6/11/2007 and the estimate clearly showed a ten year parts and labor warranty. All the boxes for the parts and warranty are checked and hand written 10 years.. We felt secure that we were covered for 10 years. They installed the system on 6/12/2007 and when we paid them we got a separate receipt - but this receipt shows 10 year P/L Datacor. We did not notice it and never asked any questions, we had a ten year warranty shown on our initial estimate - Datacor was NOT on the estimate. So when it comes time to replace my coil for free under my warranty I am told that I have no warranty. Datacor when bankrupt and that appears to be my fault. They will give me a discount on the coil. It should cost $2500 and they will do it for $1500. I noted that $1500 was not FREE under warranty. They said sorry - but that was their best offer. They said I might get $200-$400-even $600 from this bankrupt Datacor company. I said fine - Take $600 off my bill and I will give you the check ( of course I might get $0 also). I was very unhappy - I asked if $1500 was THEIR cost - I thought at best we could BOTH pay 1/2 - $750 each.. No answer - they were giving me a discount. I asked for a written estimate and a letter explaining why I was not covered under warranty - And as I expected after more than a week I did not get one. I have heard from their technicians similar customer complaints about warranty issues. I think their Technicians do a decent job servicing systems - but the company owner only worries about his profits and not a Senior Citizen on a fixed income. I would never buy another system from them again - they will find an excuse NOT to stand behind their work. I found another company to fix my problem, I could not see giving them any more of my hard earned money. If you want a company that does not have pride in it's work - Tiger Services is for you.
Description of Work: Did a Air conditioning Service Check - the unit was low on Freon and they did a leak check. Found a leaking coil in attic. They want $1500 to replace it - NO WARRANTY COVERAGE.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$1,500

Response from Tiger Services Air Conditioning & Heating
We share the member’s frustration with the third party insurance company who is not honoring their original terms and who is responsible for the extended warranty claim. It is the insurance company who is the source of the issues at hand. Unfortunately, the member is rating our services poorly because of the actions of the insurance company. Our company is a service provider for the insurance company. Because of a closed business and some bankruptcies, the insurance company stopped honoring the original terms of the agreement. Most of the service providers for those companies stopped offering ANY assistance on filing claims or repairing the client’s equipment. Our company decided to help the policy holders with repairing their equipment, filing their claims AND maximizing their reimbursement amounts – no matter how cumbersome the process. Most policy holders understood the situation and worked with us. The State of Texas requires air conditioning contractors who offer extended service warranties to purchase a policy that is secured by a third party. As per the guidelines, we purchased a policy for this member from a third party vendor in 2007. The extended warranty policy was purchased from the largest insurer in the nation. A letter explaining all these issues with the extended warranty was provided to the member. Because of the bankruptcy of the insurer, the underwriters for the policies stop honoring claims in the manner the program was set up. This member could never get past the fact that the policy was not with us but with a bankrupt or closed company that was dictating all the rules for both him and for us - the service provider. Even though we attempted to work with the member to find a solution and gave him an exact verbal quote for the repairs (which was heavily discounted), it appears - he is not happy with the fact the insurance company is not paying all the expenses for the repair. It is truly an unfortunate situation for ALL PARTIES INVOLVED. We welcome the member to contact us if he would like to discuss the matter further. We appreciate that Angies List provides this open forum to disclose both sides of the situation. Thank you for the service you provide both for businesses and consumers.

Erika R.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Justin came to my home. Performed A/C tune up. He was personable and professional. He was very thourough and I was pleased with him. The diagnosis, however, was not something I expected, not having had any problems. In order to avoid problems during A/C usage, he suggested that I have the outside capacitator replaced at a cost of $145 and the, I guess, dirty evaporator coils pulled and cleaned, which would have cost $690. Being on a fixed income and not having anticipated a large expense, I opted for a second opinion. The evaporator coils were cleaned IN PLACE at a fraction of the cost. (Hopefully I won/t regret that). Had that been suggestted to me by Justin I would most certainly had him do the job. Based on Justins' performance I would highly recommend Tiger Services.
Description of Work: Had my A/C checked out. Took advantage of their $35.00 Anniversary special.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Tiger Services Air Conditioning & Heating
Thank for such kind words about Justin and our company Mrs. [member name removed]! We hope you think of us in the future and we'll be ready to serve you! -Jc Cuenca Tiger Team Member

Contact information

111 E Rhapsody Dr, San Antonio, TX 78216

http://www.Tiger-Services.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
TACLA00005678C
Trade License Locale
Texas
Trade License Authority
Texas: General
Trade License Expiration
12/03/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Tiger Services Air Conditioning & Heating is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Tiger Services Air Conditioning & Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Tiger Services Air Conditioning & Heating offers free project estimates.
Yes, Tiger Services Air Conditioning & Heating offers eco-friendly accreditations.
Yes, Tiger Services Air Conditioning & Heating offers a 10% senior discount.
Yes, Tiger Services Air Conditioning & Heating offers emergency services.
Yes, Tiger Services Air Conditioning & Heating offers warranties.
Tiger Services Air Conditioning & Heating offers the following services: Repair Service, Preventive Maintenance, Equipment Replacement, Residential Air Conditioning & Heating Equipment, Trane, Comfortmaker, Lennox, Carrier, Rheem, Ruud. We offer financing, promotions and coupons year round.

Contact information

111 E Rhapsody Dr, San Antonio, TX 78216

http://www.Tiger-Services.com

Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM