Wise Networks

My desk top computer at my office was giving me the dreaded blue screen with an error report. After trying to fix it myself, I sent Chip an e-mail informing him of the problem I was having.  Within five minutes, I had a response from Chip.  We set an appointment for Tuesday, January 31 at 10:00 a.m.  Chip was delayed due to traffic and called the office to let me know.  He arrived at 10:30 and worked on my computer for several hours. Problems were identified and fixed so that my computer ran smoothly and no more blue screen!!! Chip is very professional and explains what he is doing and why so that we do not incur any unnecessary charges. His hourly rate is very reasonable and we will definitely call him for any future computer needs. Thank you Chip!

I wanted to find someone that was reliable and would become familiar with my computer and network system.  It is important that I would be able to contact them as soon as a problem occurred.  I used two services in the past that I was not happy with.  They did not return my calls in a timely matter and I was always a little leery about what they did when they left.  I never had them come back.  With Wise Networks, Chip always returns my calls immediately if he is not available and on several occasions has helped me fix a problem on the phone when our computers were down.  Chip made sure all my hardware was up to specs and he called my software company several times to make sure everything was clear.   At the end of every service visit, Chip documents everything he does on that day.  This makes it clear for him and me what he did for future visits.  This made me feel confident that Wise Networks was reliable and the company that I wanted to use from now on for all of my computer and network issues.

One moment everything is fine and then suddenly there is a change.  An upload. A new smartphone for the system. Error messages on the computer screen.  So we shoot an email to Chip (from the one computer that was still working) and he schedules a time, right away, to come to where we are working and get us back up, running smoothly and all files synchronizing. 

Typically when it comes to communications technology,  as smooth as you want it to go, there are problems and in the most recent visit, the data from one of the databases had corruptions and was affecting other installations.   What we thought was easy and less than two hours took 3 times as long and Chip did not dash off to another appointment.  He handled the situation, took care of us, finished the system configurations, issues with the network,  stayed in touch with others waiting in line for him, and did not overcharge, even though the problems that popped up were unpredictable.