WATTS POOL SERVICE

"Watts Pool Service greatly appreciates your feedback as this is how we strive to improve our service to our preferred clients. During our first visit to your residence, we observed a chlorinator leaking at the union. We replaced union, provided by homeowner, and proceeded to find a very insignificant crack on the main body of the unit. Since Watts Pool Service does not sell these units, it was our understanding the homeowner preferred to call and have a new unit sent to him, opposed to purchasing one of the units we sell. We are more than happy to provide and install a new unit, as this would have been our preference from the beginning. In addition, we will install the unit with no labor charge up to $384.75, due to previous expenses on diagnostics and attempted repairs on existing unit."

"We are very disappointed to see this review and sincerely apologize if a phone call was not returned. It is never the intention of Watts Pool Service to purposefully not return a phone call. We have gone through our records and do not see this voicemail documented. Please give us a call to receive a discount on your service visit. Watts Pool Service"

"Thank you for taking the time to review our company. Could you please provide more information so I can research the "C" rating to help us improve in the future? Thank you."

"Good morning Mr. and Mrs. [member name removed], Watts Pool Service appreciates your feedback, as we take our customer concerns very seriously and always conduct a thorough investigation as our goal is ultimate customer satisfaction. Since my conversation with you following our visit in regards to the specific lights necessary for your application, I apologize there seemed to be lack of communication prior to this point that was not discussed in our conversation following this service visit. I tried to call you several times today to review our work order report and scope of diagnostics and repair. Although I left a message, have been unsuccessful reaching you. Your service order called into our office on June 9, 2014 requested service to the swimming pool not circulating well, check chemistry, pressure continuously high on filter - concerns relayed to our office were blockage in skimmers and the pool cleanliness to list the house on the market in the near future. Our service fee and service call are one in the same, we have never had two different fees, or hidden charges. Our minimum is 1 hour labor (45 on site/15 travel). When our technician checks over the complaint of lack of circulation and notes high pressure across the filter, it is fairly common to open up the filter and check for initial obvious obstructions prior to moving on to less obvious diagnostics. Upon opening your filter, we immediately found (3) torn DE filter grids. We also realized at this time that the high pressure was also likely to due a recent upsize of the pump. After repairing the filter, reassembling, and priming system, we checked out the other lines items per request for future sale of home. Since our minimum visit is an hour labor and actual charges consisted of $59 in parts and $190 in labor, I apologize for any inconvenience. At this time, I can not disagree with the protocol our technician went through on site to diagnose. Therefore, I would love to discuss with you again as I don't feel it was clearly communicated to you - thus don't understand the reason for the rating you provided for Watts Pool Service. If you have any questions or concerns, feel free to call and review them anytime. We would love to hear from you again."

"Thank you for your feedback. We have searched extensively in our written records and telephone records looking for a paper trail to see where a mishap of this sort may have occurred. Could you please provide us with more information? Were you possibly looking for an estimate on new construction? We would greatly appreciate a response or you may call Deidra or Jade directly at 713.467.3400."