Best Door Service
About us
We are a family owned and operated business, which treats our customers like family. We have been in business over 20 years and are always striving to do our Best. We offer Seniors, Military, Police Officer, Fire Fighter, and Educator discounts. There is no job too big or small for Best Door Service.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Repair or replacement of garage doors, broken cables, broken springs, door off track, entry doors, garage door openers, gate operators, gates, gears, patio doors, pedestrian gates, null
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.76 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-6 of 6 reviews
Deborah L.
Feb 2019
Best Door Service did an excellent job from the first phone call I made with the very nice lady who handled the calls to David the technician arriving within the hour of me calling in about my emergency needs!!! He did such a great job fixing at least 5 things that needed attention and was finished in an hour!! It was an amazing experience all the way around!!! Thanks SO MUCH!! Deborah Purdy Pasadena Texas
Response from Best Door Service
"Thank you, Mrs. [Member Name Removed], for taking time to let others know about our 5 star service. Since our name is Best Door Service, we strive to provide the Best Service to every customer. Our technicians perform a 21 point safety inspection on every job because we understand the dangers of a garage door that is not in good working order. We are so pleased that you are happy with the repairs. Your referrals to your friends and family is the best complement that we can receive."
Maureen C.
Sep 2017
These guys were good. We had some conflicts, and I don't remember what the issue was, but I was under the impression that the price would be different. They explained it, and it made sense. But you know, when you call them and they say yeah it's this, this, this, and this. And then when they get there, they say well in this situation it's going to be this much more. I didn't have a choice, it's kind of like you're over a barrel. Do you tell them to go away and try to find a better deal, or just go ahead and get the job done. What he explained was reasonable because I had the same thing done years ago and it was about the same price. I was just under the impression it was going to be a different, less price. I don't mind paying people for what they do. The thing is that you always have to question when people come out, are they just low on cash that day and they just need a little bit there and tell you something else that needs to happen. And you either go with it or you take the risk that something else is going to happen. He did good. It's been working for two months, three months. So we're good.
Response from Best Door Service
"[Member Name Removed], Thank you for the A rating. We were happy to be there for you when your door looked like it needed to be replaced. Often customers call us thinking they need a complete new garage door and we are able to save them a lot of money and repair the garage door or opener."
Shaun C.
May 2017
They are really great for garage door services. They helped me and my mom out. They are great. They did stuff here, at my old house, and my mom's house. Newage is the lady name. She helped me over the phone. She is great, incredible. One time an garage door wouldn't close, and left my house open. The husband, Mr. Marques, I called at six in the morning, and he was here at seven in the morning. He fixed it, and it cost me about two hundred dollars. It was ridiculous. Unbelievable.
Response from Best Door Service
"Thank you [Member Name Removed] for taking the time to let others know of our great service. We strive to provide every customer our Best Service. This moto of "Always Do Your Best" is biblical and we take it very seriously. We aren't perfect but we try really hard to help educate and when possible trouble shoot over the phone. Many companies only answer the phone from 9-5, but we understand that emergencies often happen after hours. That is why we always answer our phones and are happy to be here to help."
Jimmy A.
Jun 2014
Best door service came to my house to service my garage doors and automatic gate. The service person told me none of my remote controls were functioning and wanted to charge me $75 per remote to replace them. I asked if perhaps the battery could be out, and he told me "no they are shot". In addition, he was going to charge me $250 to program my automatic gate to remote controls and an existing key pad. I again asked about batteries, and not only did he not have any with him, he said it was not the battery. With two garage door openers and an automatic gate to program (all were in working order otherwise) he was going to charge me over $500 to program a key pad and one remote for each. Each additional remote would be another $75. My husband told me to pay the service call and get another opinion. When I paid the service call, the technician told me that if I were to call them back out within 30 days, there would not be an additional service fee. After he left, I put batteries in the keypad and remotes, and most were functioning perfectly well. He had told me I needed all new remotes ($75) each plus a $250 charge for programming the keypad to the gate. All it needed was a battery. The next morning I called the same company to come out and program the few remotes that would not work even with a new battery. They were receiving power but were no longer programmed to the opener. When the second tech came out he told me I would have to pay another service fee. I told him what the previous tech had said about the fee being waived for 30 days, but he refused to program the remotes unless I paid him.I think this company has not only despicable customer service, but also very deceptive trade practices. I came close to paying over $500 for services that I did not need.
Response from Best Door Service
"There was a miscommunication between what our tech wrote on the invoice and what your wife remembered the tech explained to her. This is understandable because it is rather complicated. The tech had just used his last battery for remote controls on a previous customer. We change out the batteries often as a courtesy to our customers. He explained to Mrs. [Member Name Removed] that if once the batteries were changed, if the remotes didn't work, he would need to reprogram them. In order to reprogram the remotes to the gate operator, the gate operator would have to be uninstalled because the company that originally installed it did so backwards. Normally gate operators are installed so that the access panel can be reached. Yours is butted up against the wall. The gate operator is installed so close that an automatic drill won't reach and it will take two techs to hand wrench the gate operator loose and then reinstall the same way. This is where the higher labor charge comes in. The tech was simply warning her of a possible problem, if when he returned with the batteries the remotes didn't work. When the second tech came out to program the remotes, he didn't charge you a service fee, he only charged you a 45 program fee. I hope this clears up any confusion."
Glenda B.
May 2014
This vendor was excellent!!!!
The technician was complete in his assessment of the repairs, keeping me informed of each added fee before proceeding with the repairs. The repair cost was below what I expected and needless to say I am very pleased with the service and the warranty provided.
Response from Best Door Service
"Thank you [Member Name Removed] for taking the time to post this review. It is our policy to go over all the repairs with the customer so that you understand the complete job. Best Door Service isn't the lowest price in the market place but we strive for the Best Value and the Best Service. We know all to well that the least expensive "fix" isn't long lasting. Once again, thank you for the A rating."
DONNA G.
May 2014
I recently discovered are the incorrect size springs were installed and attempted to resolve this with the company. I questioned the smaller size of the springs when they were installed and the tech said the original larger spring size was not necessary. . The smaller springs have caused extra stress on the garage door opener, and the sprocket & gear now need to be replaced. The springs willl not hold the weight of the door when half way raised, as they should. The door is also much more difficult to open than the other door which still has the original springs. These are all indications that the springs they installed are too small.
I explained all of this to the rep when I called Best Door Service on May 54, 2014. I only wanted them replace the springs with the correct size spring and I would pay the difference in the price of the springs. I did not request the cost of repairing the garage door opener. The springs are color coded for the weight of the door. The first person I spoke with said the yellow (gold) coded springs (they installed) are the correct size for a 95 pound door. I checked the color code on line and yellow coded springs are for an 80 pound door. Blue coded springs are the correct size for an 90 pound door, which is the color of the original springs.
The second rep I spoke with said ?It?s only 10 pounds?, even though I explained all of the indications that the springs are too small and not strong enough. Her only solution was for me to pay the total cost of having the springs replaced, including a $20 service call, plus parts & labor.
On May 6, 2014, I spoke to a supervisor who also was not wiling to agree to a reasonable solution. Only that I pay full cost to replace the garage door springs they installed, even though the problems with the door clearly indicate the springs are too small, and that it poses a safety hazard.
I would not recommend this company.
I explained all of this to the rep when I called Best Door Service on May 54, 2014. I only wanted them replace the springs with the correct size spring and I would pay the difference in the price of the springs. I did not request the cost of repairing the garage door opener. The springs are color coded for the weight of the door. The first person I spoke with said the yellow (gold) coded springs (they installed) are the correct size for a 95 pound door. I checked the color code on line and yellow coded springs are for an 80 pound door. Blue coded springs are the correct size for an 90 pound door, which is the color of the original springs.
The second rep I spoke with said ?It?s only 10 pounds?, even though I explained all of the indications that the springs are too small and not strong enough. Her only solution was for me to pay the total cost of having the springs replaced, including a $20 service call, plus parts & labor.
On May 6, 2014, I spoke to a supervisor who also was not wiling to agree to a reasonable solution. Only that I pay full cost to replace the garage door springs they installed, even though the problems with the door clearly indicate the springs are too small, and that it poses a safety hazard.
I would not recommend this company.
Response from Best Door Service
"We are sorry that you don't have the knowledge of the garage door professional that installed the proper size springs on your garage door. He gauged the door and installed the proper springs. The original company who installed your door installed springs which were too strong. The springs do need to have a small amount of tension added, but that is normal after 4 years of heavy use on a garage door. Once the tension is added the springs will be properly balanced and the door will stay open in the 1/2 way mark. The proper springs have worked for 4 years and will continue to work for many years. As both I and the tech explained the other door has springs that are a bit strong for the garage door. Before the spring broke the spring was weak and the garage door opener was having to lift too much weight. This is why the gear and sprocket wore out. We don't replace springs for free 4 years after the proper springs were installed. Our offer of a discount on replacing the gear and sprocket still stands. We wish you the best."
Licensing
State Contractor License Requirements
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FAQ
Best Door Service is currently rated 3.7 overall out of 5.
Best Door Service accepts the following forms of payment: CreditCard
No, Best Door Service does not offer free project estimates.
No, Best Door Service does not offer eco-friendly accreditations.
No, Best Door Service does not offer a senior discount.
Yes, Best Door Service offers emergency services.
No, Best Door Service does not offer warranties.