Angel Pets of Houston

Service Provider Response

We are very sorry that happened to you. It looks like we notified you of the rescheduling/cancellation. We are sorry you did not receive our email/text message/voice mail. I would like to offer to come groom your cat for free to make it up to you!

Service Provider Response

Because our service is mobile and we come to you, we do not have a boarding facility like most salons do. We do board dogs cage free in our home but that makes it impossible to board cats here too. So we could not board your cat for you while you treat your home for fleas as you requested. If we flea dipped your cats in your home and you put them back in your home infested with fleas they would just get fleas again. We do have appointments available but we did not want to take your money for service that would not be successful. I am very sorry we were unable to provide the specific service you requested.

Service Provider Response

I am very sorry you had that experience. We can not help having to reschedule people occasionally. We try not to as we know how frustrating it is for our clients, but things do happen beyond our control. It was not that I did not want to groom your dog that night. I had been grooming since 9 am but I was planning to do your dog even if I was late and grooming until 8 or 9 pm. I did plan to come but notified you I would be just 30 minutes late, it was your choice to have me not come at all rather than come just 30 minutes late. When you are the last appointment of the day and we have worked on new clients all day, we sometimes under estimate how long new jobs will take, and it makes us run late by the end of the day. In this case the client in Atascocita lied to us about how matted their dogs were over the phone. They said 'maybe a few matts' and when we arrived the 3 dogs were all very badly matted. They were also badly behaved and it took me a very long time to groom them. There was also alot of traffic coming back down 1960 after that job due to rush hour at 5:30-6 pm. We can only groom outdoors when weather is nice- like below 85 degrees. We normally do not even take large hairy dog jobs this time of year unless they agree to let us do it indoors and that was my mistake to not clarify the brushing and trimming part of the job would have to be done indoors- though I am surprised you would want me or your dog to work outside for 2 plus hours in 98 degree weather (and yes it is work for your dog too). Yes we can do large hairy dogs indoors and contain the mess fairly well too. We will do a quick bath outside in the hose after brushing or shaving indoors but that is all we will do outdoors this time of year. My business is IN YOUR HOME mobile grooming- I do not have a van. I am sorry you were not aware of how I perform the job. I will edit my email replies to make it more apparent to future clients. If you will let me come groom your dog and make it up to you, I will discount it half the price if you are happy and will update your review afterwards. I would need to atleast do the work in your garage and have a fan on me so it is not so hot. I am not available on weekends as fall is a busy time for fundraisers that I do where I trim dogs nails and donate all the money to dog rescues. I could only come on an evening around 5. The next evening I am available is 9/29 at 5 pm. Please text me if you want the appointment. 281-658-9661 Again I am terribly sorry that we inconvenienced you.

Service Provider Response

Thanks for the great review [removed members name]! We love caring for your babies and we love that you are rescue friendly too! Of course we specialize in dealing with difficult pets and we realize schedules of active people can be up in the air- but we are happy to accommodate that :) Getting locked out of the house was interesting and I'm glad we were able to work it out and care for your pups in spite of that glitch! LOL Come out and see us in action and help us with supporting rescues at the Boneyard Bash every month. We clip nails for a $5 donation and give it all to the rescue of the month. https://www.facebook.com/events/709312319101232/ is the next one, and the last one that will be on a 3rd Thursday night. They are changing it to 2nd Sundays 1 in March most likely. Stay tuned for future dates by liking the Boneyard on FB.

Service Provider Response

Now that I have hired an assistant groomer that has groomed Nilla for you [removed member name], I am thrilled to hear you were very happy with the new groomer! It's not easy to find good help and I am getting rave reviews about Ryan from all her clients:) YAY!

Service Provider Response

(member name removed), I understand your frustration. I am terribly sorry that the inconvenienced you so badly. When I rescheduled your appointment I put it in my phone for 8 pm instead of 8 am, and therefore when I looked at my appointments that Friday morning, my calender was not correct and my memory failed me and I totally missed your appointment. Of course I could not call you to tell you I wasn't coming because in my mind I did not have an appointment with you at 8 am- I rely heavily on my calender but people do make mistakes and I make them more than I like to admit unfortunately- I do understand how terribly I inconvenienced you and I feel awful for it. I really felt good about grooming your very difficult dog Beau for you but it is true that I am in high demand and my schedule is crazy busy due to my ability to groom very difficult dogs that want to bite like yours - and yes sometimes they take me alot longer than I forecasted which makes me late to the rest of the appointments for the day. That is why I originally had to reschedule you. I appreciate your feedback. Surely you can admit that the several times when I was on time and groomed your dog in your home you were extremely happy with my ability to handle your very difficult dog.

Service Provider Response

This client would leave the litter box FULL of several days of waste from FOUR cats for us to clean when they went out of town. We ask our clients to please leave a clean litter box when they leave for a trip. The home smelled horrendous, and the amonia smell in the litter box was difficult for the sitter to tolerate for five minutes much less fifteen. We did what was requested, we scooped the litter box and fed the cats. If the home was more accommodating we would have been happy to stay longer and we often do stay more than the alotted time for many of our clients. We are very sorry it took us so long to return your key and give you a refund. As I recall you told me you had been through several other sitters before Angel Pets. I hope you do finally find one that is more accommodating for your unusual needs.

Service Provider Response

Thank you for sharing your experience. I appreciate your honesty. It is a fact your cat was extremely difficult and normally I would halt the groom due to his behavior but since your boyfriend was present and in fact helped us hold your cat still to finish the job, I was under the impression he wanted it completed regardless of the outcome or stress caused to your cat. It is a fact that when animals are wiggling alot that they are more likely to have an injury. I was aware that I may have knicked his underarm with the clippers and when I bathed him I looked for an injury because the water will typically cause the blood to flow so I can see the injury and apply styptic powder to stop bleeding and help healing. I didnot see any bleeding at all when I bathed him. I have always informed my client when there was an injury to their pet which does not happen very often. I did not see an injury on your cat and for that I am very sorry. I can understand how upset it makes you feel. The reason his haircut is uneven is because he was wiggling so badly that I did choose not to go over him a second time to even the cut, so in that respect I did end the groom early due to his behavior and the stress he was experiencing and the injury caused to my assistant who was scratched and bitten very badly 3-4 times. The fact that he was wiggly ALOT and also trying to bite us is the reason why his face and mane looks bad as well. In a grooming salon when you are not present to watch as your boyfriend did when I groomed- your cat is probably being held down by several people in order to accomplish a more even shave and the correct shape of the mane. It may be that that experience and rough handling at a salon where no owner is present to watch how the pet is handled has been very traumatic for him and that may be why he behaves the way he does. I interned at a salon to learn to groom and they were hitting the pets who misbehaved!! (Of course I walked out and reported them). I believe that if I do him several more times he will behave better for me. I feel it may have also been a mistake to bring my assistant to help and train. She is not as confident as I and your cat may have sensed that making him try harder to escape her hold. When I groom alone it is rare for a cat to be so difficult as they sense that I am dominant and not going to let them escape because my hold on them is very confident and strong but gentle too. My assistant kept letting go of his scruff and so he felt he could get away which makes him wiggle alot more. Please forgive me for that mistake too. I have spoken to her about it. If you give me another chance I will give you a discount on the service in order to keep you as a client. At your next appointment I will give you a $30 discount for a lion cut and bath making it $70 total. I will also come back for free next week and go over your cat another time to even the cut on the body while you help me hold and sooth him so he is not so scared and hopefully less wiggly. My one last comment is that your cat was also scared by the maid using the vaccum nearby. Every time she turned it on he started trying to escape even more and I could tell it was scaring him. I should have told her to stop vaccuming while I groomed - I am sorry I did not do that. If you would like to call references of other cats I Lion Cut I would be happy to provide you with their phone numbers so you can hear from others who have been very happy with my service. Please email me at tiffany@angelpetshouston.com and I will reply with a list of references. I appreciate your business and I enjoy the challenge of grooming a difficult pet in front of the client so they can see their pet is handled gently inspite of their bad behavior. I hope you will consider letting me fix this for you. Thank you, Tiffany Cady. Owner and In Your Home Mobile Groomer, AngelPetsHouston.com