I was referred to him by a previous dentist that retired. I can go in at 7:00 in the morning if I need to. Generally, I've never had a problem getting an appointment. All of the technicians are very nice, gentle, and personable. I changed insurances last year twice, and they were very understanding about that. They helped me file claims correctly. When I schedule an appointment and go there five minutes before, I always get in on time. I've never had to wait; I've always been able to get in when I'm scheduled. They have a very good system. He always seems to remember me, even though I only go in twice a year. He comes into the room knowing my background.