Founded 1977 • With Angi since June 2007
11454 Reeder Rd
Dallas, TX 75229
Service Provider Response[Member name removed], On behalf of our team here at Louden Motorcar Services, Inc, I sincerely thank you for your business and your kind words!! Great customers like you, are what have made our 36 years in business so wonderful. You should expect to receive the same great service everytime you come! Regard, James Moir VP-Operations Louden Motorcar Services, Inc.
Service Provider ResponseThis will certify that Louden Motorcar Services, Inc. does not have a customer named [member name removed]. Steve Louden President Louden Motorcar Services, Inc. Dallas, Texas
Service Provider ResponseCustomer, We here at Louden Motorcars thank you as well. First and foremost, Customer, you are like FAMILY to us. We treasure your business, and the positive rays of sunshine that you bring in every time you open the front door! Customers like you make LMC what it is today! Thanks! James Moir VP-Operations
Service Provider ResponseAfter being in business for 35 years, we have learned to deal with the facts in any situation. The following are the facts relating to this post: "All I wanted was an oil change" Not true. This client requested, in writing and signed,an oil change, diagnosing the various warning lights on her dash plus registering the battery, in her on-board computer, that she had installed elsewhere. Upon initial diagnosis, we downloaded the computer memory which revealed several stored faults with different systems. A brake warning light was on as well as the needed service indicator light.There was aslo a large engine oil leak and evidence of an engine coolant leak. It was obvious that the car needed extensive work and thus the oil change was delayed until after the customer was advised of needed service and repair work as changing the oil would have wasted expensive synthetic oil had she authorized repairing the large engine oil leak. "They did not call me all day" Not true. The customer was called and a voice message left, around noon, that we had estimates for needed service and repair work. We did not receive a call back until 4:30 PM. At that time the client was advised of the service and repair work needed. She was informed which areas had priority, one of which was the large engine oil leak. She then told us that the car did not belong to her and she would need to consult with Chad Coffee, the presumed owner. We asked her is she would like us to email her a two page detailed computerized estimate and she said yes.She was then emailed a detailed description of needed work along with a two page estimate. She said that she would call back to approve what she wanted us to do. She did did not call back and showed up unannounced, at closing time, to pick up the car. "They wanted $440 just for the oil change". Not true. The $440 was for the needed complete scheduled maintenance, not just the oil change. The oil service cost is $110 which counters her statement that "They are almost as expensive as the BMW dealership which charges $195 for the same operation". "I ended up spending $150 for ABSOLUTELY nothing done to my car". Not true. Extensive time was spent investigating the several problem areas and downloading the onboard computer fault codes. The client and Mr, Coffee now have a detailed written report of their car, much like an xray or physical examination. She was charged a very reasonable $112 for all the time spent on her car by a master certified technician. The remainder was for the HERTZ rent car of which Louden Motorcars subsidized part of the cost. In conclusion, we went out of our way to comply with this client's requests and regorously dispute the untrue statements she made in her post which certainly counters our outstanding award winning service history which includes a record three times as "D" Magazine's Best and the 2011 Angie's List Super Service Award of which we are very proud. We are also very proud of our 35 years of service and have received dozens of letters praising our customer service. Sincerely, James Moir V.P. of Operations and Service Manager
Service for BMW; Mercedes; MINI and Porsche only, oil change, major engine work, brakes, air conditioning, wheel alignment, scheduled maintenance, computer diagnosis, air conditioning, electrical and driveability.
Restoration work, paint and body work, interior work
Louden Motorcar Services Inc is currently rated 4.8 overall out of 5.
Louden Motorcar Services Inc is open:
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Louden Motorcar Services Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Louden Motorcar Services Inc does not offer free project estimates.
Yes, Louden Motorcar Services Inc offers eco-friendly accreditations.
No, Louden Motorcar Services Inc does not offer a senior discount.
Yes, Louden Motorcar Services Inc offers emergency services.
Yes, Louden Motorcar Services Inc offers warranties.
Louden Motorcar Services Inc offers the following services: Service for BMW; Mercedes; MINI and Porsche only, oil change, major engine work, brakes, air conditioning, wheel alignment, scheduled maintenance, computer diagnosis, air conditioning, electrical and driveability.
Restoration work, paint and body work, interior work