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G A Coffing And Sons Foundation Repair
Concrete Foundation Repair, Excavation Major Grading or Resloping, Concrete Sawing or Removal,
About us
G.A. Coffing & Sons has provided professional foundation repair services to San Antonio, Austin, and the surrounding Central Texas areas for over three generations. An unwavering commitment to providing exceptional foundation repair services coupled with superior customer care services has made G.A. Coffing & Sons the most trusted source in Central Texas foundation repair services. Additional service area - New Braunfels, Round Rock, San Marcos, Seguin Additional phone (210) 655-3835
Business highlights
Emergency services offered
46 years of experience
Services we offer
Helical piers Cedar post, Repair of residential and commercial slab foundations & re-raising of pier and beam houses. Concrete pilings & piers, Steel piers, wood beam and joist replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.539 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 15% | ||
| 8% | ||
| 3% | ||
| 3% |
Showing 1-25 of 39 reviews
Marilyn V.
Jan 2016
This was a $99 big deal purchase. It was all good except they never did deliver a written report like they said they would in the deal. They came, looked and talked with me about it. I called him back and they just never have provided the written report. They came out pretty soon after I bought the deal. There was not any extra charges. He said it did not look like it needed anything and that there was no problem. They did not follow through. If they would provide any paperwork I would increase the overall grade to an A. On the big deal it was a very good price. It was good if they would have done the whole thing. Their responsiveness was poor. Their punctuality was good; he was on time.
Kenneth A.
Feb 2015
Few months ago I asked for an inspection and Gary came out
to do it. Very professional and I found
out that what he provided in the inspection turned out absolutely correct. Great job and I would recommend them to
anyone who needs to have their foundation inspected/repaired.
to do it. Very professional and I found
out that what he provided in the inspection turned out absolutely correct. Great job and I would recommend them to
anyone who needs to have their foundation inspected/repaired.
Frank B.
Oct 2014
N/A
.
Frank B.
Oct 2014
.
Chadwick A.
Oct 2014
The project itself went well but the company has inexplicably moved out of San Antonio and only serves the Austin area now. Work can with a warranty that doesn't seem to be worth the paper it is written on since they left the area and have not been responding to my inquiries.
Francisco G.
Jun 2014
unknown
Muriel S.
Jun 2014
I was concerned because I had cracking in the fascia in the foundation. He explained to me the house is built with cinder blocks and then covered with the fascia. I was concerned it was an issue, but the technician advised me the structure was fine. The technician answered all of my questions and took care of my worry. It did take a while for him to mail the report back to me.
Christine M.
Jun 2014
He did a good job and gave me the information/estimation I needed. I haven't gotten any work done yet but I appreciated the estimate.
Lupe T.
May 2014
unknown
Gary K.
Apr 2014
unknown
Frank B.
Mar 2014
My experience went very well. He was very professional and knowledgeable in his field. He did not try to pressure me into anything I did not need and was very honest. I would recommend this company to others.
Jack D.
Nov 2013
Provider seemed to do a very complete inspection. Focused o a few hairline cracks at my request. Clean bill of health
Tom W.
Oct 2013
The crew was professional, courteous, explained their processes very well, and did a great job. Gary wanted us to be satisfied, and he followed through to ensure our satisfaction.
Our home is structurally sound again, and that makes a wonderful difference in our feelings, and we thank Gary for sending a good crew to take care of our foundation issues.
Our home is structurally sound again, and that makes a wonderful difference in our feelings, and we thank Gary for sending a good crew to take care of our foundation issues.
Jill Y.
Sep 2013
It went very well and he was very professional. I would use this company again.
Cecelia G.
Aug 2013
George was very quick to respond to the estimate. I liked his professionalism a lot. HOWEVER, the and quot;crewand quot; he sent out spoke no English...at all. They did get right to work, worked hard and amp; appeared to know what they were doing. UNTIL they dug up the back patio and found our septic system. Before they notified us, they had taken the cover off, hid it in the back, cut the main sewer pipe and then showed us (we don't speak enough Spanish to communicate effectively). We kept telling them to get someone out to our house that could communicate effectively. I had told them in English to do nothing until George came out to our house. He never showed, never came to check on the crew or returned our calls. His and quot;crewand quot; CUT the main sewer pipe, leading to our septic. This pipe was for the main bathroom in our house. The rest of the house is hooked up to the city sewer system. The septic was grandfathered in. I tried to tell them this. They didn't listen/didn't understand/didn't care. After completing the job, they were supposed to repair the concrete. The patch they put on our sidewalk and patio was about 1/4and quot; - 1and quot; thick and could be broken up by using a rock, a screwdriver or a small hammer. The concrete crumbled easily. It was not floated well and amp; was ridged and was a tripping hazard.
They completed leveling the house, and it appears to be much more level than it was. I don't really know...Mr. Coffing never came back to check on the job. He never came and did repeat measurements. If he would have answered our calls, we would have known he had no intention of doing so.
The morning after they finished we had to make an emergency trip to Buffalo, NY to take care of my father in law. We were gone almost a month.
When we got back in town and amp; we immediately noticed the main bathroom was non-functional. The toilet would not drain, the bathtub would not drain, and the sink wouldn't either. We rented a drain snake twice to try and clear it out. Both times we got thick mud. My husband then used a screwdriver to remove the concrete patch over the drain and septic. We found where they had cut the main sewer pipe, stuffed it with mud and dumped all the concrete from the patio in our septic system. I wandered to the back of our back yard and found the septic cover, hidden with some leaves.
We called Mr. Coffing repeatedly. After 5 or 6 calls, he finally returned our phone call. He basically blew us off, saying it wasn't his problem and amp; I had to deal with it on my own. I told him the workers were instructed to leave the septic alone, that it was functional, but he said he didn't care. He claims his workers told us about it and told us to destroy it. That's a mistruth on his part. It wound up that we had to repair it on our own, to the cost of $8,000.00.
If you value your money, do not use this guy. He cannot be trusted. His workers are liars. He refuses to listen to his customers is a very poor businessman. He does not check on his workers, or check their work. He does not come back to make sure the work is done right either.
They completed leveling the house, and it appears to be much more level than it was. I don't really know...Mr. Coffing never came back to check on the job. He never came and did repeat measurements. If he would have answered our calls, we would have known he had no intention of doing so.
The morning after they finished we had to make an emergency trip to Buffalo, NY to take care of my father in law. We were gone almost a month.
When we got back in town and amp; we immediately noticed the main bathroom was non-functional. The toilet would not drain, the bathtub would not drain, and the sink wouldn't either. We rented a drain snake twice to try and clear it out. Both times we got thick mud. My husband then used a screwdriver to remove the concrete patch over the drain and septic. We found where they had cut the main sewer pipe, stuffed it with mud and dumped all the concrete from the patio in our septic system. I wandered to the back of our back yard and found the septic cover, hidden with some leaves.
We called Mr. Coffing repeatedly. After 5 or 6 calls, he finally returned our phone call. He basically blew us off, saying it wasn't his problem and amp; I had to deal with it on my own. I told him the workers were instructed to leave the septic alone, that it was functional, but he said he didn't care. He claims his workers told us about it and told us to destroy it. That's a mistruth on his part. It wound up that we had to repair it on our own, to the cost of $8,000.00.
If you value your money, do not use this guy. He cannot be trusted. His workers are liars. He refuses to listen to his customers is a very poor businessman. He does not check on his workers, or check their work. He does not come back to make sure the work is done right either.
Response from G A Coffing And Sons Foundation Repair
"As a "2012" Super Service Award winner, it is difficult to accept this comment as credible and even more difficult to respond to. I don't intend to sound sarcastic or condescending in any way as our customers legitimate concerns are our concerns. This response is an effort to defend our reputation from an unreasonable request. The customer and I have already had this conversation in Dec.of 2012. For the Angie's List patrons who are reading this, we always respond to our customers concerns promptly. Our crews are well trained and professionally supervised by English speaking superintendents. I can't personally supervise every job any more than Ronald McDonald the clown can prepare every hamburger McDonald's sells. With that being said, here are the facts. We do not dig access holes in the middle of peoples yards. We dig these holes within a few feet of the foundation where we are installing piers. If you have a septic system, the tank is required to be located a minimum distance from your structure. If we hit the tank during our excavation, your tank is not the legal distance from the foundation. It is either too close or under your foundation. The customer was notified when the tank was discovered. We asked the homeowner's for guidance in how this situation was to be handled. My crew assures me that they were told that it was of no concern to the customer as they were on City sewer. Our crew would never cover up a line without the customer knowing and authorizing them to do so. Upon the customers return from their trip, they discovered that not all of the house and it's additions were connected to the City sewer and the tank in the back was active. The $8,000.00 that was spent was to move the illegally located tank to a safe distance from the foundation. It was not the cost of repairing negligent damage they have claimed my men caused. Our contract is rather clear. We are not responsible for damage to lines that we could not have known were there, let alone a septic tank that should not have been there. I am sorry that they had to move the septic system, however that is not an expense we should be forced to bare. In all of our contracts there is an arbitration agreement that is signed by both parties so that the customer can initiate a mediation for free should they not be satisfied with our resolution of their concern. This service should have been utilized prior to damaging our reputation on a public forum such as Angie's List."
Carolyn H.
Jul 2013
The services from G A Coffing And Sons Foundation Repair went fine. I would use this provider in the future.
Michelle R.
Jul 2013
I purchased an Angie's List Big Deal for this service. I don't really know if I needed this service and don't know if I needed it done. I had to take their word about what my foundation looked like.
William V.
Jul 2013
At first they fought me on it but finally they sent a guy to come out. They “fixed” the problem with small peat gravel that looks nothing like the rest of the slab. Eventually I will have to have another concrete person fix the job, as I really don’t like the way it looks. He did the job, but I had to really push him. He said I would get an inspection report and writeup right away, which I needed to sell my house. I waited several weeks to hear from him, but never heard about it. I was upset that he came so quickly to help start the work, but dragged his heels for so long in getting the paperwork to me. He finally got the report to me, after almost a month. His workers were good, and the workmanship was good except for the stone I mentioned.
Response from G A Coffing And Sons Foundation Repair
"Thank you for your second review of our company. We actually did the work the second week of October 2012 and went back at your request to re-do the pea-gravel patch the first week of November. Given the amount of work we have scheduled, that is a speedy response time. We serviced your job from our Canyon Lake office as you are located in Garden Ridge, not from our Houston office. We are a busy company and I delegate work to our crews as I can't run a company that serves most major cities in Texas and personally supervise each job. Once concrete, or in your case, pea-gravel has been penetrated, it is impossible to match the color and texture of the original pour when patching it back. Thank you for your business and we regret that you were not completely satisfied with our performance. We have initiated a new procedure which explains in more detail what a customer can expect when concrete surfaces have been disturbed in an effort to avoid having this type of disappointment from future customers."
James M.
Jun 2013
He was very nice and did whatever he had to do. We still haven't received a report. He said that everything was fine. I haven't followed up with him since he was here. I told him it was OK, as long as everything is alright.
JOHN I.
Jun 2013
This is a one year follow-up on foundation work that was completed by G.A. Coffing & Sons in May 2012. As I indicated then, the work was completed in a timely manner, at the price specified along with the workers cleaning-up after themselves which left both the interior and exterior ready for continued work by other professionals (for interior/exterior painting). For most write-ups this would be sufficinet but then I added that either Mr. Coffing or his site supervisor were always there overseeing the work. This particular job was complicated, in that not only were there issues around the pheriphy of the slab which had subsided but there was an area inside the house (in the center) that was bowing downward. The repair approach recommended was thoroughly explained, options proposed/explained and some extra time was spent with my 90 year old mother about what was needed and why.
-if you were to walk into the house today you would not see any hairline cracks around the windows or doors,
-the floors remain straight and level as they were when the work was completed,
-the few times since last year that foundation work has come-up in conversation,
-I have without hesitation recommended Mr. Coffing and company.
JBI
-if you were to walk into the house today you would not see any hairline cracks around the windows or doors,
-the floors remain straight and level as they were when the work was completed,
-the few times since last year that foundation work has come-up in conversation,
-I have without hesitation recommended Mr. Coffing and company.
JBI
BARBARA L.
May 2013
The owner, Gary was very professional and courteous. He understood the mistake and advised on how to cancel the deal.
Barbara J.
May 2013
They were prompt, on time for the appointment. No service was needed. Just out to give an estimate and look at foundation.
Kathryn L.
Mar 2013
After I purchased the inspection Big Deal I sent Mr. Coffing an email. He immediately responded to me and we arranged a time to meet at the house for the inspection. After he inspected the foundation he explained to me in detail what he had found. He showed me in the house where the foundation had sloped and the cracks that had resulted. He absolutely never, never, never tried to pressure me to make the repairs. He explained the situation and his recommendation to correct the condition of the foundation. He later provided me a written description and estimate for the work.
I decided to have the foundation repaired. Mr Coffing’s work crew arrived as scheduled and completed the work timely. The leader of the crew was extremely polite and was very careful not to get any dirt in the house. After they dug the holes he came to the door and invited me outside to show me where the house was unlevel and then again to show me the difference after they installed the piers. He also showed me how the cracks in the walls had closed up. When the crew took a break for lunch the crew leader again came to the door to tell me that they were breaking for lunch so I would know why they weren’t working. He was very professional. The crew left the yard very neat and level. After the work was completed a State registered Engineer met me at the house and showed me the readings and confirmed they were within allowable levels. Mr Coffing then sent me his lifetime warranty for the work.
I decided to have the foundation repaired. Mr Coffing’s work crew arrived as scheduled and completed the work timely. The leader of the crew was extremely polite and was very careful not to get any dirt in the house. After they dug the holes he came to the door and invited me outside to show me where the house was unlevel and then again to show me the difference after they installed the piers. He also showed me how the cracks in the walls had closed up. When the crew took a break for lunch the crew leader again came to the door to tell me that they were breaking for lunch so I would know why they weren’t working. He was very professional. The crew left the yard very neat and level. After the work was completed a State registered Engineer met me at the house and showed me the readings and confirmed they were within allowable levels. Mr Coffing then sent me his lifetime warranty for the work.
Stuart P.
Jan 2013
Gary was nice and said he'd have someone call me. I finally got a call back from Keith and set up an appointment. My husband and I both took off work and rearranged our schedules to meet the contractor for our scheduled appointment at 9:00 am. When that time came and went, I still had not heard from Keith. I called him and from what he said on the phone, it was obvious he knew we had an appointment, he just hadn't bothered to contact me to let me know he'd be VERY late (he wasn't even on his way). Said somehow my number wasn't in his phone, yet he called me by name when he answered (before I even spoke). He asked if we could reschedule for 10:00 am. Against my better judgement, I agreed. Ten o'clock came and went... I tried calling at 10:20 ...no answer. 10:30 ... no answer. Finally at 10:45, Keith called to say he'd gotten caught up in something else. Didn't sound like he was on his way. I had other another appoinment to get to so couldn't wait on him. My husband (self-employed) actually lost wages to meet with this company. I understand that things come up and sometimes people are a few minutes late but I DON'T understand the complete lack of courtesy and respect. A simple phone call BEFORE the originally scheduled time would have saved my family time and money (lost wages $400) and saved this company from losing a customer. Instead, we share this bad experience with friends, family, coworkers and others, and will now give our business to another company. If you can't trust someone to show up or to be professional, how can you trust them with a job. Very disappointing. I expected more from someone that got good ratings on Angie's list and that is also listed with the BBB. So glad that I didn't hire this company. The response they provided to the BBB was a complete fabrication of the truth. I was blown away with the lack of honesty and integrity. I was fortunate to find another company from Angie's list that we will use for our needs.
Response from G A Coffing And Sons Foundation Repair
"Thank you for bringing this to our attention. We have a standing policy that our representative failed to follow in this isolated event. "If it becomes obvious that we are going to be more than 5 minutes late to an appointment, we are to call the customer to advise and offer to reschedule if they would prefer". As a Super Service Award recipient, we are proud that this was the first time in recent memory where our policy was not followed as you have made it quite clear that there are serious repercussions to our company's reputation when they are not. Our representative has apologized to you. Please allow me to apologize publicly to you for any inconvenience that has been caused you by his lack of consideration for your time."
William V.
Dec 2012
The workmen did an excellent job my issue is with Mr Coffing responding to my calls and emails. I did loose one of my shrubs because of root damage but Mr Coffing explained that it could happen because of the proximity of the shrub to the house and the room needed to dig the holes. I only saw Mr Coffing one time and that was for the initial visit, after that he would email or call me. When the job was done I was told that I would get a receipt within a few days showing the the account was paid. it took more like a few weeks with repeated calls and emails from me to get this receipt. Also, the job was completed on Oct 7 but it took until November 19th to get the engineer to the house. Maybe this is a normal way of conducting this type of business but it is not normal for me and I was in business for 28 years working with people. I was particularly apprehensive about dealing with a contractor because of a very bad experience with another contractor so perhaps I was more sensitive to the 'lack' of response.
Licensing
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FAQ
G A Coffing And Sons Foundation Repair is currently rated 4.5 overall out of 5.
Yes, G A Coffing And Sons Foundation Repair offers free project estimates.
No, G A Coffing And Sons Foundation Repair does not offer eco-friendly accreditations.
No, G A Coffing And Sons Foundation Repair does not offer a senior discount.
Yes, G A Coffing And Sons Foundation Repair offers emergency services.
No, G A Coffing And Sons Foundation Repair does not offer warranties.