Cell Repair of Austin

I had an accident with my smartphone which would not have been covered under any of my warranties.  I contacted the cell store for assistance and was referred to Cell Repair.  My phone was functioning and I thought I would just need a quick check so I contacted them by phone to see about the service.  The staff let me know that I should bring my phone in as soon as possible so that any conditions did not worsen.  

When I arrived I was greeted promptly and told them the story of what happened and what was wrong.  The owner took the phone back off and I then realized that the problem was worse than I thought and I was lucky to have followed his advise.  He gave me a quote and told me that it would take two to three days for the repair, which all considered I was very happy with.

He also provided me a free loaner phone to use while mine was in the shop which was an unexpected bonus.  I had been concerned about this since I don't have a home phone and use my phone for work as well.

About three hours later I saw that I had a message on the phone.  It was Cell Repair letting my know that my phone was ready to go. Mind you they had quoted two to three days, so I was amazed.  The price was also exactly what the quote was.  I called back and the owner answered.  I thought because of this he was still at the store and I would be able to pick the phone up.  I said I saw that they had closed 40 minutes ago but wondered if he would be around for another 20 minutes so that I could get the phone.  He explained he was already at home and that he just answers the store line when he can.  He offered to leave his house and come back to the store to get my phone back to me.  

This was above and beyond what I had expected and did not want him to do this so I refused and said I would pick it up the next day.  He convinced me however that it was not a problem and met me at the store.  I was thrilled with the service I received from him and the phone worked perfectly.  I tried to pay extra for the trip he had to make but he refused this too, simply stating that it was his business and he wanted to take care of his customers.

I would recommend Cell Repair to anyone who needs this service.

I've used Cell Repair of Austin twice. The first time was after my son went swimming with his new cell phone in his pocket. They took the phone apart and (I think) soaked its guts in some kind of solution that drove the water out, then dried everything out. They told me they couldn't guarantee the fix would work, but if it didn't work I wouldn't owe them anything. The fix worked. I think it cost my son between $50-60, much less than the cost of a new phone. The second time, today, was due to a glitch in my smartphone, a now-ancient Treo 680. I could connect to 2 web sites; every other site would return an error message. Charles tried a couple of things while I waited, then said it would take a little more in depth work. He called back an or two hour later (on a Saturday!) and said it was ready. He installed new software/firmware from the Palm web site. It cost around $40 but to me was money well spent just in time saved.