Mount Valley Foundation Services

Joshua Bistrek, Ron Jones and Jacob Sanders installed insulation and did a great job!

I had A inspector come out about floor creaking issue and a crack in my wall at the same place, he told me to encapsulate my crawl space and get a humidifier. 12k later, yes 12 thousand. it has been less than a year and the cracks have reappeared and it?s gotten worse with the house settling? to anyone I?d suggest reconsidering letting them help you fix your home. they also don?t have warranties!!! just want your money!! on top of the crawl space they sealed has dirt coming through, if I?m going to pay so much, at least fix my issues and do the job correctly, below is my house now showing more signs of settling!

My first contact with Mount Valley Foundations was with Carlton Cisson. He was prompt, professional and provided details of what needed to be done with a drawing explaining all and a quote right on the spot. Every time I reached out to Carton after that first meeting regarding the task at hand, scheduling the work or just to answer questions...Carlton responded quickly. For anyone that might possibly be needing foundation work of any kind, I highly recommend Carlton Cission as the first point of contact. Shaun Dixon, Alex Hernandez, Milton Martin and Dre Nesbitt were the team assigned to replacing the entire foundation of the wedding venue restroom I hired Mount Valley for (from the interior floor to the dirt on the ground beneath...literally). 100% rotten through by years of undetected moisture from inadequate airflow and dehumidification. Shaun (the forman) was in constant communication with me throughout the entire process of rebuilding. He didn't just explain in words, he took time to visually point out the areas this construction would be addressing and what I should expect. Shaun was clear and concise in describing what was being done and answering all of my questions (which was many). The entire process, including the work ethic of this 4-man team, was conducted in a very professional manner. A grusome task, while keeping a friendly, personable demeanor throughout. Hoping I never have to have such foundation work ever done again, but will certainly call Mount Valley again, if I do!

Finish much quicker quicker than originally expected. House feels much better now. You have to come back out soon fix one little problem but other than that no issue.

All personnel were curtious and professional. They were able adapt to hidden problems in the foundation. They informed me of what they were doing and why. Area was left clean. I would hire them again.

Clint Weimann was so very professional and explained issues with my foundation in a manner I could understand. The inspection was extremely thorough and I felt that I was getting the right kind of repair. I did not know what exactly was wrong when I contacted Mount Valley.

Had problems with supervisor level. The General Manager became involved and took care of the issue.

An encapsulation and placing of a dehumidifier was done on February 3rd. Afterwards I was told that they had no available electrician to put in an outlet. had to wait around 2 weeks for an electrician to install a dedicated outlet in the crawlspace. I then called and requested an inspection.The inspector came within a week and told me that some things that were done required repairs. I have to wait until March 17 to get the repairs and second inspection completed. I feel that if I hadn't called as many times as I had nothing would of been done. I paid in full which was my mistake as the reviews I read were much different than what I experienced and I had trust in the company. This dragged out process is quite annoying and unexpected as I was told that the entire project would take 4-6 hours followed by an inspection.

Jeff and his assistant were outstanding. They came on time, told us what they would do, walked up through, and did the job exactly as they said they would; that part was excellent. Customer Service: When we contracted, we were offered 12 months as same as cash and went forward with the paperwork. However, when we got to the actual financing contract, we were not entirely comfortable with it and opted not to finance but to pay cash on delivery. We were told that the financing material had all been canceled. A day before the job was done, we received finance agreements and notification of access to our credit scores, etc to open a new line of credit. I called Customer Service and Sky was great but said she could not answer the question and referred me to Amy, the office manager. As instructed, I left her a voicemail call-back request. No response. A few days later, another voicemail request, and no response. Another 3 days and I called Sky again, and she said she would remind Amy again. I sent a text message to Amy but no response. Four days later, I received a follow-up note from Sky asking if I had heard and called her. Another apology and another follow-up reminder and another call but still no response. I gave up. In short, the folks doing the frontline work and the product are great. However, the administrative end, assuming that the Office Manager is an example of leadership quality, was not so great.

Great experience with these guys. Timely and efficient with no issues.

good

the peace of mind that I know without a doubt that my house is safe to be inand will last many more years is pricless. The crew was professional and plesant and curtious to work with. they explained everything well and worked well together.

Not clear on work done.

Very professional. Explained work thoroughly. Crew was polite and knowledgeable. Worked good together. We had a very good overall experience.

They have not started on the project yet. They are coming as soon as the paperwork goes through for payment. Both companies gave a good presentation. I looked at 3 things. Presentation, assessment of work to be done, and cost. Cantey was too expensive. They were pushing for a piece of equipment to be buried under the house which I did not feel I needed because there was no water. The walls and crawlspace were dry. The one thing Mount Valley said that sold me was they wanted to put insulated treated boarding (forgot what they called it) on the walls and plastic over all of that, which is what I was thinking about. The difference in price was $9000. That also helped with my decision. I will write a review again after it is over. I was going to have 3 companies come and give me a price and how they would proceed. But I was very impressed with Mount Valley. Ask me again in 3 weeks.

Seemed a little more expensive but very high quality

Mount Valley Foundation Services is a very reputable company, employing engineers that know the residential side of the business! They are flexible to meet the needs of the customer. In our case, the original estimate was in error. The error was corrected, with the foreman working with the MVFS office, at no additional cost to us! The work crew was very professional!

Real Good Job

Ron was excellent. He was trustworthy and very professional.

Wow!!!, is all i can say. These guys are the real deal. They really worked extremely hard, were professional and know what they are doing. The crew was awesome. The crew Leader was Marty Padgett and he did just that,.. He was the leader but what was so great about his leadership they knew what to do and he pointed the way and with no standing around they were on it. The crew who worked on my project was Robert Dunn, Josh Robinson, Damian Cousins and of course the Crew Leader, Marty Padgett.. The thing about this review is, I asked them how to go about writing a review or a letter on commendation about the work ethic i have experienced with this company so far. So here it is and These guys are fantastic. I would highly recommend these guys and the Mount Valley FOUNDATION Co in the event you need their services and want the job done right! Sincerely, Phil E. Little

John Willis was excellent. Highly recommend.

Make sure they do what they are suppose to do.

Excellent experience! Highly recommend!!

Company still has not reached out to me so that they can come back and level my floors in my kitchen and family room that I paid them to do. My floors are in the same condition that they were in before and after they came on March 25 of this year. When I call them they will always say that they will call me back and they never do. Either come back and do the job right or give me half of my money back. I trusted my valley to do this job because I saw that they have been in business for over 30 years and saw that they has a whole bunch of 5 star reviews. I read some of the bad reviews from their past customers and I feel their frustration. It makes me feel that mt valley is maybe thinking what is a handful of complaints when we have all of these 5 star reviews. In the future when hiring a company I will take into consideration their bad reviews more that a whole bunch of 5 stars. Because who knows if they are actual customers. It could be family members (mother, father, sisters , brothers, children, aunts, uncles, cousins, nieces, nephews, friends, childrens friends) you just never know. And that is just my opinion. Mt valley is a foundation company how hard is it to level floor joist. I will even have the tile in my kitchen and family room torn up and remove so that it will be easier for them to get to the joist. I paid them 5,677 just to level my floors and make them strong that is all I need. A lot of us work very hard for our money and just cannot give away for nothing. I would think even if the mount valley people in their personal life that if you pay someone especially if you pay them thousands of dollars for a service that you want it done right. So I am asking my valley to please come back and do the job right or give me back half of my money back. U did not know something so simple could not so far be accomplish. This could have been over with along time ago. If you need for me to remove my tile so that the workers do not have to crawl underneath crawlspace to do repairs if it would be easier from top that would be no problem. But just call me back and so that we can discuss it. Hope to finally hear back from my valley so this can finally be over. Thank you.

Ron did an excellent and thoroughly explained to me what the problem was and how it needed to be fixed