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I went in after working my second job, cleaning homes, to apply for a vehicle. I was given the up and down look and spoken to very shortly. I filled out the loan application and he held my licence, which he then lost. I had to call to find the status of my application that he ran through one company. If you have ever bought a car you know they run you through multiple companies to get you the ...
DESCRIPTION OF WORK Provide rude service
CATEGORY car sales
Normally I dread going to get my car serviced because I feel like I waste a day waiting around. I dropped my car off at 7:30am and a very nice man named Larry had the shuttle van waiting for me to take me wherever I wanted. He even said we could go to Myrtle Beach! I was able to spend my day doing the things I needed to get done and didn't feel like I wasted my time. The van and Larry were right o...
DESCRIPTION OF WORK My Mercedes needed its regular maintence "flex A" service. This included checking for leaks, fluid levels, brakes, power steering, safety of engine, battery, lights, horn, wheels and tires, and windshield. Basically it is an all over physical for your car.
CATEGORY auto repair
I had seen a car that was sold by the time I was able to react. Derrick Williams (salesperson extraordinaire!!) went out of his way to find me just the car we needed. There were minor issues with the car, but Luxury Cars had new tires put on and a feww other things fixed at the local Audi dealer, at their expense, before we took possesssion. In the meantime time they loaned us their own cars, firs...
DESCRIPTION OF WORK We traded in a 2002 Mitsubishi for a 2006 Audi. We have never experienced such a professional, thoughtful and beyond fair expereince in buying a car. Derrick Williams and Angie went above and beyond the call of duty in making sure our new "used" car was perfect in every way. I would recommend them HIGHLY to anyone interested in buying a great car with no pressure whatsoever. Their goal is to match the right car to the right customer and exceeded our expectations in every way.
CATEGORY car sales
The car is fine; I got a fair deal. However, I was disappointed by the promises made by the Sales Manager. Before buying the car they tried to sell me on the fact that they can service the car in their own shop. I told them I would only buy the car if they could promise me a loaner car when I brought the car in for service. He promised me it would be no problem for as long as we own the car. The c...
DESCRIPTION OF WORK Bought a used Mercedes ML350 from them in November, 2006.