For the past 7 years I had used a different service... But recently I was forced to find a new dog walker when my previous provider dissolved. After a bit of research, phone calls, emails, and interviews. I decided Puptales was the best route for my 3 dogs. I am happy with my decision and after my first weekend away... I know I made the right decision. We love Liz and I am confident our dogs are being taken care of while we are away. I had originally reached out via the website www.puptales.org and Liz responded in a very timely manner. We agreed she would come to the the house at a specific time so I could meet her and she could meet the dogs. The meeting went very well and I knew I was making the right decision. Liz kept me informed via email and text during my weekend away and upon my return the dogs were very happy with waggy tails. Liz had left an update on one of her company forms as to how she felt the weekend was from her perspective. I would say we were on the same page. I will absolutely use Puptales again.