Susquehanna Valley Tree Service

Excellent!

They never contacted me

unknown

as above

See Above

The three large old and tall (approx. 80 ft) oak trees were located between the sidewalk and street. They had overgrown the sidewalk/curb, were leaning toward the house (located only 20 feet away) and one tree was directly over a sewer drain on a busy street corner. After township approval was obtained, I contacted several tree services for estimates. Susquehanna was not only among the lowest bids but also agreed to fit me into their tight schedule within two weeks. The other tree services would not even fit me in for 2-3 months (due to extensive damage from the freak October snowstorm). The owner is very knowledgeable and also works with his crew and supervises the job directly. They came with adequate equipment/trucks/cranes and got the trees down in one day without any major damage. They returned two days later (in drizzle) to grind down the stumps. There was some minor damage to the lawn (fallen branched created holes) and they returned a week later to fill them in. They took down a stop sign and another sign. The stop sign was put back but the other sign was a problem (leaning). I had to call them to return and get it placed upright but they apologized due to their heavy schedule which was understandable. The owner and workers were very responsive to any requests/questions. Overall, an excellent job done under some very extraordinary circumstances.

It was not to my satisfaction. They did quote us a very low price. My husband was the one that talked to him so I'm not sure if he communicated completely with him. While they were trimming the branches, they had to leave and I also had to leave. When I came back it wasn't complete, half the tree wasn't even done but they had left. They did come back later and did the remaining work but it wasn't what I was hoping to get. They had a low price but I guess I would say you get what you pay for. They didn't come out on the day they said they were going to come and we didn't hear from them. They did end up coming out but it was three weeks later after we called them. They did come finally on the day they said they were coming and they did come on time.

They have come out twice for us. They are quick and reasonably priced. They are responsive. Darwin runs the business and he does all of the quotes and looks at the trees. He has a team that comes out to do the work. They are insured and bonded and they approach everything with safety first. We've never had an issue with them dropping anything on the house. He knows his trees and he is an arborist so he knows the best way to trim them. I trust that he knows what he is doing and it is not just going in and doing the work. The quote was $500, which seemed a little high but I don't know because we haven't had any other quotes done. We found him to be much more reasonable the first two times we had him do work.

The tree service crew dropped the 3 trees without doing any damage to the nearby trees. They made a point of coming on a very cold day when the ground was frozen, so that they did minimal damage to the lawn with their equipment. The crew was very professional and did a thorough cleanup. They also did a good job or trimming the tree in front of our house.